UberEATS Reviews 

Had a horrible interaction with Uber Eats the other day. I had ordered my food and for some odd reason the app gave the driver a different location rather than the address I provided. Odd but ok? But what happened next was worse. My driver just dropped off my food at a random apartment door after I explicitly told him numerous times it’s not my apartment. He didn’t care. So I go to customer service and they are no help either. They couldn’t refund me even though this whole situation is their fault and they won’t even acknowledge it. So overall they stole $35 from me and I had to reorder on DoorDash. So overall I was out double my money. Overall disgrace. I’d give zero stars or negative stars if I could.

Service is a shambles. I would highly recommend avoiding. They seem to think they can dictate refunds when the uk laws states otherwise. AVOID like a plague. Id recommend alternative delivery services.

Uber eats are an absolute shit show of a company. I ordered McDonald's through them and when the drinks arrived the driver had spilt them all through the bag. There were items missing from my order and put in for a refund. I have been waiting now for 6 days abc still no refund. I chased them up now being told I need to wait up to 15 days. It's absolutely disgusting and they don't like taking responsibility. The agents are useless and lack good customer service skills. If ever you want to order go to McDonald's directly and not use just eat. They are a waste of space.

DO NOT USE UBER EATS, The WORST service I have EVER received. Not even worthy of one star in this review but sadly no stars is not an option. I have never previously posted a negative review for any company but the service from Uber Eats and their pathetic after sales customer service has left me furious.
Having ordered a Five Guys takeaway in Plymouth, the driver Marius Z collected the order and then waited for 45 minutes at another takeaway with the order going cold in his bag. Eventually an hour after he collected the order he arrived in our street, only to proceed to the other end of the road approx 200m away and left the bag of food in the middle of the pavement. I tried ringing the hapless Marius Z, to enquire where the food was but he failed to answer and shot off on his moped. Having scoured the streets for the food, when eventually I located it, the bag was covered in ants and as I picked it up, the paper bag was so wet from grease that the bottom fell through and fries spilled on to the pavement. The food was completely inedible and ended up in the bin.
To add insult to injury, customer services agent Mangesh was even more inept than the totally useless Marius Z! Apparently the fact that the food arrived late, cold, inedible, covered in ants and delivered to a pavement in a different post code is acceptable and not worthy of a refund. We have not asked for compensation, a simple refund would be fine. According to Mangesh and his manager Jhoy the matter has been fully investigated. Let’s hope that they never have to investigate anything more serious. This pair of clowns couldn’t detect sh*t in their underpants. Well done Uber for achieving the highest level of incompetence possible!

I ordered through Uber Eats tonight and paid extra for Priority delivery. The first driver took around 15 minutes just to get to the restaurant, then sat there for another 8 minutes before my order was reassigned to a completely different driver, who was another 10 minutes away.
By the time my food finally arrived, it was cold.
What's the point of paying for Priority if this is the service you receive? This isn't the first time this has happened either. It feels like a complete rip-off. If there aren't enough drivers available, then customers shouldn't be charged extra for a service that can't be delivered.
I'm extremely disappointed and feel like I've wasted my money. I paid for Priority and still ended up with cold food. I got ripped off again tonight. Sick of this happening time and time again.. 1 /10
Why did the first driver just leave???

They are the worst service ever never order from them. They are just here to rip you off. Be careful. Sindhu from customer service just left the chat without resolving my issue.

If I could put zero stars, I would. Been trying to get a refund for 20 days. We requested the refund the date of the order. The order was never sent to the restaurant. We had to go there in person and pay for the food again after already paying and place in the order through Uber Eats. And the customer service didn’t help

Wow. It's the 1st time I've looked on here and I can really understand why it's so bad!

I regularly have an item or two missing (even more on some supermarket orders) but they have always refunded anything that didn't arrive. That's if i even bothered to claim. They did recently tell me just to give the restaurant a bad review if something is missing!

There was another time they said i claimed too often and refused my refund but they did pay in the end after an argument.

I always believed it was just down to the individual restaurants but when I thought about it, I don't seem to have the same problems with the other takeaway apps. It makes no sense to me as to why but I never left a review because of that.

Anyway, this time the cost i paid through paypal was almost 30% more than what was on the screen when I made the order. I thought maybe it was a oneoff until I looked on here and read some of the bad reviews saying it's happened to other customers too!

I've been waiting for over 2 days for them to respond to my complaint. They keep asking me for a photo, but a photo of what? Maybe i'm naive but I didn't realise I am supposed to save a screenshot of the price on my phone just in case they decide to charge me more. I'm really not sure what they do is legal but at the end of the day, I have no proof so I suppose it is what it is. They must make a fortune over the millions that use their app and there's nothing you can do about it without proof!

It's hillarious when they ask for a photo of a missing item. I did once take a photo of my empty kitchen top and send them that before they eventually refunded.

Just Eat and deliveroo are so much more reliable but their offers aren't usually quite as good. I can see why now. They have definitely gone downhill so I suppose I'll just have to boycott them now. It's their loss, there's so much choice nowadays...

Just an quick update... just eat and deliveroo have worse ratings than Uber eats. I am so shocked.

Ordered a meal consisting of two burgers and fries and one burger was missing from the order. Contacted Uber Eats via the app to complain and claim a refund, yet their ridiculous automated system opens multiple chats and everytime I escalate it via their X account, they just close the chat claiming it’s being dealt with elsewhere.
They have my money and if I try and open a new case now, it’s ‘outside the time window for a refund’. Absolute scammers, will never use them again. Doing a chargeback via my credit card.

From start to finish a nightmare. AN order I cancelled was put through and the food never arrived. So I have been charged for food not wanted nor delievered and IMPOSSIBLE to get hold of UBER customer services. The automated system takes you round in circles.
The order I did want, from another restaurant arrived over 40 mins late and the drivier could not even communicate, or find the building. THe rong card was charged adn despite claims you can change payment method once the order is completed, it is a bare faced LIE. The system does not allow you to do so. A COMPLETE SCAM. NEVER WILL I ORDER FOOD ON UBER EATS EVER AGAIN: DISGRACEFUL SERVICE.

Every time I use Uber eats even though I’ve only used them three times they have charged me twice for the same order and I cannot get a refund so Pizza that cost me £29.27. They’ve also charge me £25.17 on top this is the second time they’ve done it and I cannot get the money back. Even the receipt does not show the £25.17. Be very careful of ordering off Uber eats I will never order from them again and you cannot even phone them to complain.

Uber charges your account far more than actual invoice. Its a scam! And there is no customer service to resolve it. You get passed on by bots who don’t address or cannot understand the issue. Absolutely dire!

Transaction from September 2025. Payment didnt go through and no delivery. I now have an outstanding payment. Customer service is useless, wont credit my account. Ongoing issue.

We need to pull together so Uber Eats can change. They do not care. I ordered groceries that included ice cream sandwiches. It took over an hour for delivery, so you know they were very melted. Customer service did not issue a refund, claiming he arrived on time. Are you serious? You really think this is ok?

The customer service lately has been terrible. I had an issue with pricing and they refused to even listen to what I was saying. They did not apply sale prices on over 15 plus grocery items that I ordered. They wanted me to send pictures on each one to verify the pricing in their app. In their app! Their answers were generic as well which leads me to believe it was AI. In the end they did not resolve my issue and did not care how loyal of a customer I am or why I was upset. Incredibly disappointing.

Hi, I’m a merchant, have been working with Uber Eats for the last 3 years. It is really frustrating when you have a company that has not manager in charge of your account. Whenever there is a need to call the company, the customer service representative would just repeat what you tell them. And do Not solve your issues. I have an issue with them now. They have not made my deposits for a month. I have been calling them daily. They open a case ask for a Docusign and I would fill it up with the required information. Next they would say it would take a few days to get your deposits to your bank account. Next time I would call and they would say the case number you are providing is closed no information is available. I have gone through this process 4 times in a month. As of now I have suspended my merchant account. Which probably means nothing to them since is a huge company. And as of now they have not solved my issue it’s been 34 days. FRUSTRATING!!!!

Uber eat's delivery is very poor for McDonald's orders. McDonald's get food ready and then it sits to go cold while driver arrives, plus why give 3 different delivery times. They deliver food cold and then say that because it arrived with acceptable time they are not to blame. When you ask for delivery fee refund they say no. Then when you ask McDonald's for info, it is just an AI computer that cannot help. These companies just greed corporations. DON'T USE THEM.

Uber Eats is getting worse day by day, and this experience was even more disappointing because I am an Uber One subscriber.

Today, I ordered a shawarma from a restaurant that is only about 10 minutes from my address. The estimated delivery time was between 2:37 PM and 2:50 PM. According to Uber’s tracking system, the delivery person picked up the order at around 2:30 PM, but then did not move from the restaurant until approximately 3:00 PM.

When the order finally arrived, it was open. Both the paper bag and the paper wrapping around the shawarma had already been opened. This was extremely concerning because I have ordered from the same restaurant multiple times before, and this has never happened.

While all of this was happening, I contacted Uber Eats customer service. Unfortunately, Uber Eats does not provide customers with a proper phone number to call. Customers are forced to rely on a slow and delayed chat service, which the support agent can apparently end whenever they want.

The agent abruptly ended the chat after saying that the matter had been escalated and that someone would contact me within 6 to 12 hours. That is ridiculous for a food-delivery issue. People order food because they are hungry at that moment, not because they want the problem addressed 6 to 12 hours later.

As an Uber One subscriber, I am paying for what is supposed to be a better service experience, yet there was no immediate support when my food arrived late, opened, and potentially tampered with.

Uber Eats needs to provide proper real-time customer support, especially for urgent food-safety concerns. This experience was completely unacceptable.

Uber is actually really bad. I pay for my food and have to wait an hour and a half and then they cancelled it. I also waited half an hour for an uberdriver and also cancelled it. They pay you back after 2 months or more. DON’T DO UBER!

Food took over an hour to get here and it was basically cold. To make it worse, they forgot one of the side dishes. Support took forever to issue a partial refund.