DPD Reviews 

137,602
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Delivery on times as expected. Package in good state. Clear email messaging. Heads up telephone call from driver 15 mins before arrival. Driver very professional and polite. Thank you.

Rated 5 out of 5 stars

Ordered from vac and was given a date and hour slot for next day delivery. The driver was perfect he knocked loudly and waited for me to answer the door was very friendly respectful and had a chat whi... See more

Rated 2 out of 5 stars

Yet again let down by DPD. Twice in 2 weeks. I order my cat food in bulk and have been left with nothing to feed them as local shops closed.Im disabled and cant get to late night supermarkets. So loo... See more

Rated 1 out of 5 stars

After 3 messages on 3 consecutive days stating “delivery today”, without any sign of a DPD delivery, we finally gave up and asked for delivery at the nearest pickup point, which was confirmed. Imagine... See more

Company details

  1. Courier Service
  2. Delivery Service
  3. Shipping Company

Written by the company

DPD en France fait partie de DPDgroup, le premier réseau de livraison de colis en Europe. DPD France assure la prise en charge, le transport, le suivi et la livraison des colis et documents.


Contact info

2.9

Average

TrustScore 3 out of 5

138K reviews

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2.9

All reviews

(137,602)

28,610 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery driver Garry from the…

Delivery driver Garry from the Uddingston depot is a down right liar. I waited for my parcel to be delivered only to receive an email saying that he attempted to deliver but I wasn't in. He also on the dpd app put a photo up of a random building. Shocking work ethic and horrible service avoid at all costs if you can.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

I wasted the whole day and still no package

I wasted the whole day and they promised they will send the driver back TODAY, but he is not here yet from 12 ( i saw him from balcony) , so he did me dirty because he was lazy to go 3 levels of stairs because he was chubby. he made only a picture of the front building and still not coming today after that? and i needed to go outside YET I WAIT FOR HIM STILL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and he still won't come. I need to leave country in a few days and can't afford to lose other days like this waiting home. i need to wait the whole weekend because someone decided they not gonna walk the stairs. 3 times i called again and 12 minutes waiting on the call when they told me to call at 5:30 if he won't arrive.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful company...totally unreliable…

Dreadful company...totally unreliable and untrustworthy.
Claim they tried delivering but didn't, then say the address in incorrect !!!
Twice in the last 2 weeks that have let me down. In the future wont order on Amazon if the supplier is using them.

July 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Worst delivery company in the world

Worst delivery company in the world. Constantly say they tried to deliver when they don't even bother turning up after I've been waiting around all day to be in for the delivery. Happens every time and you can't collect from the depot. So fed up they are completely useless. Latest delivery the driver was in the road next to me less than a mile away and then said they aren't coming! If I could give 0 stars I would.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service ever

The worst customer service I have ever received. Twice they have lost my son's birthday present and they refuse to either accept responsibility or support me locating the parcel. I have been passed around 3 people and hung up on twice. Do not use DPD as a courier service

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service absolutely dreadful…

Customer service absolutely dreadful don't understand them keep saying they can't find parcel contact someone else when they have the parcel says every day it will be delivered been on phone to them they just can't be bothered looking for it says on there app getting delivered but these morons can't find it i will take them off my delivery list get some English sneaking people

July 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Yet again no delivery!

Yet again no delivery!! Made a phone call to the Dudley depot promised it would be that day or the following day two days on and no delivery or update on parcel!!! Absolutely disgusting how are they still in business! This is the 4th time in 6 months very un reliable. The worst of it is they say that nobody is home truth is they really can’t be bothered to deliver to country properties

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!

I actually think that the driver has now stolen my parcel. I imagine it is labelled with the brand name and is in a relatively big box. Second day in a row that I get a time slot - always in the evening, updates come in - your driver is 15 mins away and then the hour slot comes and goes, followed by an update of ‘your driver is running slightly behind’ the tracking shows them in the same place on the opposite side of town for an hour.

Because it is an evening slot, you can’t call anyone because even though they deliver at those times, the customer line closes at 6:30pm.

Absolutely abysmal service and yes, as I said I believe the driver has actually stolen my parcel and just updating the system himself. I know at some point I will get an update saying it has gone back to the depot and will be sent the next day, and the awful merry dance or pretending to deliver will start all over again.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute lies.

I was expecting a parcel today so I stayed home all day to receive it. I had a message from DPD saying that the driver had tried to deliver it and that we weren't in and that we had requested delivery on another day. ABSOLUTE LIES! What the driver didn't know is that we have a camera on our door and there is absolutely no video evidence that anyone tried to deliver anything.

July 8, 2026
Unprompted review
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Rated 1 out of 5 stars

DRIVER REQUIRES MORE TRAINING

DRIVER REQUIRES MORE TRAINING

I placed an order with an online retailer on the 30th June. Delivery should have been within 2 working days. My order now 8 days late.

Today a driver from DPD came to deliver my order. They rang the doorbell, to which I answered. I asked the driver to leave my parcel with my neighbour - a direction outline in my DPD app. The driver said he couldn’t do that because he needed a pin. I advised him there was no PIN number required for the delivery.

The driver completely ignored my request, and failed the delivery. An order that I have been waiting 8 days for, and need urgently.

It later transpires that my husband had a parcel being delivered also - in his name - that required a pin… so I presume the driver just couldn’t be bothered dropping my parcel next door…. and both deliveries were failed.

The driver needs to be trained properly. My order should not have been failed. This is very poor service, and completely unacceptable.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

They said said they had tried to…

They said said they had tried to deliver my parcel, they didn't try at all. The second day they lied again and even sent a photo of the wrong address. Sajjad needs to do his job. Now my parcel is heading back to the sender. A major inconvenience. DPD USELESS

July 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Unreliable

This delivery company is unreliable, I've had previous problems with parcels going missing and this time i ordered something of Amazon for my grandson, it was due to arrive Saturday 4th july but then gat a message saying delivery would be on Monday 6th, it's now the 8th July and on the tracking site it says that due to unavoidable issues my parcel is delayed but this is usually resolved within 24 hours, well DPD you're 24 hours are up where's my parcel?.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

The worst company to deliver global!!

The worst company to deliver global!!
Lies none stop !!!
Say they been when they Have not !
Then send a we mist you Tex you never came at all I have 6 cctv cameras you are a bad pathetic company who are delivering medication for sick people not clothes or junk medicine you shud be stripped of service with such products
Busy fools !!!!!
You have been reported to re leaf clinic for your services
Plus I have left them and went elsewhere for my medication
Thanks a lot for scraping my health plan
You are just a large bunch of useless idiots in vans with logos
Latest news from since my last post
So many one stars on here we all carnt be rong can we !!!
The only thing u have dpd is a lot of vans and incapable morons that carnt do a simple delivery in a 4x4 inch square
I think ur name is dumb , people,deliver
Dpd !!!
These to morons
Shabaz , Abanoub Ibrahim
The next one will follow

July 8, 2026
Unprompted review

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