DPD Reviews 

False attempt of delivery, i called customer service and he picked up without even Saying a word .. he let me talk to myself .

I have a medical condition that warrants medical items being delivered every 6 weeks by DPD. The company that I get these products from have informed DPD that the box MUST be delivered to my front door, not outside the small block of 4 flats where I live. There are 15 steps to climb to get to my front door. When Giovani was delivering he would always fetch the box to me and take his photo and I would always thank him for his time and effort. I have had a couple of others over the years that have been very good. For the last 5 months, or so, the guys that are making the delivery, either do NOT ring the intercom, and just leave the box outside on the floor, or like Wednesday of this week, rang the intercom and left the box on the floor. Despite numerous complaints by myself, and the company I get the medical items from, DPD are incapable of getting their staff to do a correct delivery. I cannot be the only person who is in this position and I want DPD to be shamed into looking at this and dealing with it. I am so fed up that I have told Coloplast that I will go to another company for the supplies that do NOT use DPD.

Never tried to deliver said they did, lying and a blank picture as poof avoid do not use awful

Waited in for a parcel, said they can't find the address they have delivered here loads of time very poor service from DPD, parcel was required asap know it's delayed. Normally there service is great so not sure why it's turned really poor lately. Phoned the helpline which is in India to be told it will be delivered today still waiting at 1900 and what a surprise hasn't turned up clown show. The depot manager for Carlisle depot needs to train his drivers how to use Google maps. You only have to read some of DPD reviews to see how poor they have become. Monday and still not delivered how this company is still in business is beyond me.

Item due to be delivered on Tuesday 14/7…message received - sorry we missed you - you didn’t come as we were in all day. Message to say will deliver Wednesday but this time couldn’t find property/gain access, but apparently came on Tuesday as missed us! Thursday emailed sender they contacted dpd and were told I will receive delivery window by midday I didn’t, the sender had to re request delivery and it was due to be delivered today, however item went to Wolverhampton and aid would be delivered today. Now have had a message to say it won’t be delivered due to unexpected issue. Please I just want my parcel. Dpd are just proving to be incompetent and blame for non delivery put on recipient. What am I supposed to do now have no idea where the parcel is … oh and can’t talk to anyone. Have tried the customer service number I used earlier in the week but get a message to say once parcel on van will get an sms. I wany]t an answer as to what is going on

Delivery on times as expected. Package in good state. Clear email messaging. Heads up telephone call from driver 15 mins before arrival. Driver very professional and polite. Thank you.

The second delivery attempt didn't get close. It would help if the driver got close to my door before a blurred photo of anywhere! I have cctv that picks up anybody close to my doors. The customer care are in place to be as unhelpful and blame everyone rather than talk to the depot and get the parcel redelivered. They even told me that is wasn't out for delivery yesterday. The same driver failed to deliver to 4 doors down also!!!!!!!
give us a UK number so we can discuss the problems with someone in the UK who might listen to the customer!

I've ordered a package from CDiscount and it was supposed to arrive on the 11th. I missed it by 30 minutes and rescheduled it for 13th. The 13th I saw a notification that "They need more information from me" and I thought they were just overreacting, since it was still written that the delivery were "estimated to happen on the 13th (the same day)". And it showed the same thing the day after, and the day afterwards. On the evening of 15th, I finally contacted them, asking for the information they needed, and after getting a response only a day later, I've sent all of the necessary info to them (just send them my address again (that they already had)), hoping that they would send my package "the very same day" as they've promised. And then boom, radio silence. Not a response, not an update on the tracking site. I'm definitely never getting something delivered by them again.

Lies lies lies.

Notifications to say that I have missed the delivery despite nobody showing up on my drive. CCTV is a marvellous thing.

I’m starting a new business and foolishly chose the DPD 24 hour service. THREE DAYS LATER and only two out of five of my parcels have been delivered. The other three are still sat in the depot. Do not rely on this company to help your business. AVOID.

Expensive item left by front door.
Had two separate lots of meds that need to be refrigerated left on the door step. No one knocked. Then a hot tub delivered a day early. Only for hubby being ill that would of probably been left too. Got email today to say hot tub being delivered today and it was in our living room! So went out only to get a picture of a hot tub box outside my side gate!!! Must be 3 pieces. But no notification yesterday. Absolutely terrible service everytime. Going to have to check in future who courier is before ordering

Very hit & miss delivery approach. Some drivers go out of their way to find us, Sahil on the other hand repeatedly gives zero effort and keeps taking photos of random streets that could be absolutely anywhere (presumably Hythe but who knows). My heart sinks when I see my parcel is to be delivered by this driver & I quickly divert the delivery to my sister's address in the next town. If only Sahil would bother to use the what3words I provide to help him do his job better, or call me on the number I supply. Thank you to the drivers that put in the extra effort to get our parcels to us on time - maybe ditch the useless ones (Sahil) who drag your company's reputation down and your score will start to improve.

Sent some dry bone china figures. They contaminated the parcel during transit and then disposed of it entirely! Their terms define a whole host of contents which they offer no compensation or insurance payout for. Avoid at all costs is my advice! Best to use a professional courier instead.

Waited in for time slot for computer to be delivered. To have an email come through to say parcel had been delivered and left in shed.
Not the right house! Tried to see if able to contact to see where they had left it but unable to speak to a person. Unable to navigate the complaints procedure either, just goe's round in circles. Very annoying for such a big company. And our home has sign with name on, felt like didn't even try. 😡

Cannot get in touch with them re a parcel that has not been delivered, their email is just in a loop, contact via messenger doesn't work. Now trying WhatsApp !!!

Ordered from vac and was given a date and hour slot for next day delivery. The driver was perfect he knocked loudly and waited for me to answer the door was very friendly respectful and had a chat whilst looking for my 3 parcel order. Well done Muhammed fantastic customer service. Couldn’t have been any better 10/10.

We have good communication with regards to delivery dates and times; our driver contacts us as he is about to arrive; he is professional and kind.

Expecting a delivery today. Paid extra for express delivery. All my information was clear and waited in for the time allocated to received an email with a photo of someone else’s house to say they couldn’t deliver. I couldn’t find a way of speaking to a human so had a chat with a BOT. Absolutely useless and repetitive also implied it was my fault that the delivery driver tried the wrong house. Really frustrating and poor customer service

bad experience the delivery failed two days in a raw and when performed was late.