Alma Reviews 

87,352
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellents services de la part d alma étudie les demandes rapidement ! Le site est simple d utilisation. Seul couac pas de possibilité d avoir un interlocuteur par téléphone.

Rated 5 out of 5 stars

you can chose AND change the payment date which is amazing ! I am paid at the very very very end at the month and sometimes my pay only gets to my account on the second or 3rd so it's practical and th... See more

Rated 5 out of 5 stars

Louis Pion a Villars 42,m'on propose cette solution pour que je puisse m'offrir la montre

Company details

Written by the company

Alma is the easiest way for merchants to offer 'buy now and pay later' solutions to their customers. Omnichannel by design, Alma can be used both in your physical shop and on your eCommerce website. Offer your customers the simplest instalment payment option - no more lengthy forms and other administrative documents. With Alma, payment in instalments becomes as simple as a one off payment. If you have any questions or wish to contact our support, please visit this page: https://help.almapay.com/hc/fr


Contact info

  • 176 Avenue Charles de Gaulle, 92200, Neuilly-sur-Seine France, France

  • almapay.com

4.8

Excellent

TrustScore 5 out of 5

87K reviews

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4.8

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(87,352)

29,469 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience with Alma…

Very disappointing experience with Alma Pay.

In my case, even though I did not receive the product from the merchant, Alma continued to pursue the scheduled payments and sent repeated payment demands.

What I found particularly frustrating is that, as a customer, I expected more support when there was a clear issue with the delivery of the product. Instead, I felt that the focus remained entirely on collecting the payments, regardless of whether the order had actually been received.

Based on this experience, I would not recommend using Alma Pay.

May 10, 2026
Unprompted review
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Reply from Alma

Hello,

Thank you for taking the time to leave a comment regarding your experience with our services.

We are sorry to hear that you were not entirely satisfied with the service we provided.

Could we please ask you to write to us at the following address (support@getalma.eu (mailto:support@getalma.eu)) so that we can help you ? Please provide your contact details (surname, name, email) and also mention this Trustpilot review.

A member of our team will get back to you as quickly as possible in order to help.

Thank you again for your time.

Kind Regards,

Alma

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