Oace Reviews 

Very expensive for mediocre quality and exhausting customer service

Extremely disappointing experience with OACE, and unfortunately, this is not the first time.

Let’s start with the clothing itself. Considering the prices OACE charges, I expected genuinely premium quality. My experience has been the complete opposite. On items I previously purchased, the branding/logo started peeling off after the VERY FIRST WASH. At this price point, I find that completely unacceptable. You pay a premium price for the brand image, but the quality of the products I received simply does not match that price.

Despite this, I decided to give OACE another chance and placed another order. Big mistake.

This time, part of my order never arrived. What followed was an exhausting process: searching for the missing parcel, sending multiple emails to customer service, dealing with the carrier, completing and signing a non-receipt declaration, sending it back, being asked to provide the missing item details again, further emails, and finally an investigation involving DHL/La Poste.

At one point, I was even told that the investigation could take 6 to 8 weeks, while I had already paid for products that I simply never received.

After all these steps and a considerable amount of wasted time, it was eventually confirmed that there had been difficulties with the delivery, and OACE finally issued a refund.

Given the entire experience and all the unnecessary time and effort involved, I asked OACE for a commercial gesture. Their response was that they could not resend the items or offer any other commercial solution because I had already been fully refunded.

Of course, I appreciate receiving my money back for products I never received, but I do not consider that a “commercial gesture”. Refunding a customer for goods that were never delivered is simply the normal resolution of an unsuccessful order.

So, after expensive clothing that disappointed me in quality from the very first wash, another order that never arrived, weeks of emails and administrative steps, and absolutely no commercial gesture at the end of it all, my experience with OACE ends here.

I gave this brand more than one chance. I will not give it another.

Very disappointing value for money, mediocre product quality in my experience, and a customer service process that was far more complicated and time-consuming than it should have been. I cannot recommend OACE and personally, I will never order from them again.

Gut material

I've used the code of NICO, a German Influencer, I've got a fake tracking number that's flagged online for a number used on scams, I've contacted support, and one of them said "maybe my email confirmation was fake", even when in my card it says I've paid them, they didn't have a tracking number until the end, I've ordered on the 27th June, and yesterday my neighbour gave me the package as it was delivered to him instead, today I've opened the package and I find the nice surprise, my short leggings came to me broken. I've sent them an email with the pictures, but as I see how they work, I have to wait now another week until knowing from them.

I've re ordered the leggings because at this point having just a Tshirt doesn't cut it, the same situation happened with the new tracking code, as with my previous order.

If I could submit here pictures, I would in a second. This is the last time I order from OACE.

I had a problem with an order and the customer service did an amazing job by helping me right away. Other shops would need ages to answer or to help you out, but Oace is superfast and efficient.

mega leggings!!

Ordered over a month ago , not received it and tried to get in contact and had no response. Not good enough terrible service.

NOW TRIED TO TELL ME MY ORDER HAS ARRIVED GIVE ME MY MONEY BACK!!!

For that price they offer an insanely low quality and extremely long delivery times. Also no customer service

The products are okay, but not that what you'd except for that price. The outfits are nice but low in quality. I also think the sizes are not really correct, I ordered my standard size and some pieces were much smaller than that size.
I sent my whole products back and it took more than two weeks to get my money back! Other brands are much higher in quality and also faster in returns. I also paid for the shipment, although spending a lot of money. Other brands shipping for free. I didn't like the services they serve. I know it's a new young brand but they can't keep up with other brands. The hype is just because of influencers which are making marketing very well.
I think the high price is not justified.

It’s an okay product, but it’s definitely not what I thought I was getting. The quality isn’t as high as I expected for the price

They don’t deliver their products. That’s always the standard. Payment was instant and confirmed. Trying to make contact using their contact formular, but zero reactions. So what do you answer? To make contact again? Paradox. Think before answer Oace.

Horrible material. Uncomfortable and have the feeling it breaks when squatting down.

I did not get my order,

Update:
CS Team lead reached out to me, and I definitely felt heard and understood. Received another mystery box a couple days later as promised and, have to say the quality of the items is definitely very good. I would now consider buying from Oace again and would hope that my experience was an outlier.

Ordered a mystery box April 10 and didn’t receive my order until May 2. I had to keep writing to CS to find out what was going on. First, it was because of the FIBO overwhelming warehouse, which I understand. Then, my order was just forgotten about. Kept writing CS and was seriously getting annoyed. Received order on 05/02 almost a month after ordering and the package was just thrown together, no delivery slip, items not individually wrapped but loose in the package. So I requested a refund, was sent a return label and then asked when I could expect my refund. Waited the 14 working days and followed up only to be told item was excluded from refunds, they‘d have to send it back. Waited a few more days still nothing. Followed up again and was told it hadn’t even shipped yet. How in the world do you think it’s ok to treat customers like that? You mess up and then don’t even make it good and leave all the work to sort this out to the customer, maybe hoping they’ll just give up? Spend less money kitting out all the influencers and more time taking care of paying customers. You could have the best workout clothes ever and I still wouldn’t order again after this experience.

Sehr happy!

No reply to emails and their returnoortal does not work. Really bas customer service

Top Support, top pieces, meine absolute Lieblingsmarke😍