Ordered via outdoorheld.uk then found this is a front for an Austrian company. Placed order , nothing happened so after a week asked "why?" - AI response - dealing with order volume. Eventually arriv... See more
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Completely fraudulent experience. Ordered 2 bike saddles. Paid by card and then asked how long to deliver and was advised 3 to 10 days to process and then a further 5 days to deliver. This is a compan... See more
Company replied
I ordered a gilet for my husband last December but it was too small. Returned on 22.12.25 to warehouse address provided. This was "refused delivery" according to Austrian post and eventually was ret... See more
Company replied
5 stars for ABSOLUTELY USELESS. Delivery times and email updates complete lies. Still waiting delivery after 4 weeks. Promises never kept. Says factory inundated….has been since Feb/March looking at r... See more
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Company details
Written by the company
OutdoorHeld® - Gesund Barfuß. Fühle dich so frei wie noch nie zuvor & genieße dabei alle gesundheitlichen Vorteile unserer Barfußschuhe, kombiniert mit dem maximalen Komfort für deinen Fuß!
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3.0
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19K reviews
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Replied to 100% of negative reviews
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Completely fraudulent experience
Completely fraudulent experience. Ordered 2 bike saddles. Paid by card and then asked how long to deliver and was advised 3 to 10 days to process and then a further 5 days to deliver. This is a company based in Austria not UK! Asked them to cancel the order and told not possible and need to return the goods for refund. How many people are going to return goods to Austria where no doubt they will deny receipt. Please go elsewhere! The company address is a residential house and certainly no warehouse in sight! Great website but you are being conned by smooth marketing hype. Avoid at all costs.
June 16, 2026
Unprompted review
Reply from OutdoorHeld
Hello Chris,
Thank you for sharing your experience.
We are sorry to hear that you were dissatisfied with the delivery timeframe and our cancellation policy.
We would like to clarify that once an order has entered processing, it can unfortunately no longer be cancelled. This information is communicated during the ordering process, and in such cases customers may return the items after delivery if they no longer wish to keep them.
We would also like to assure you that we do operate with an official returns warehouse and process returned parcels that arrive at the designated return address. Returns are handled according to our return procedures and warehouse records.
We understand that the longer processing and delivery times were frustrating, and we regret that your experience did not meet your expectations.
Thank you for taking the time to provide your feedback.
Kind regards,
Christina
OutdoorHeld-Team 🌱🧡
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Scam internet companyj
I ordered a gilet for my husband last December but it was too small. Returned on 22.12.25 to warehouse address provided. This was "refused delivery" according to Austrian post and eventually was returned to me on 18th May 2026. I was again informed by email I could not have a replacement until the original was returned. On 19th May I rewrapped the gilet and posted back to address I was given. I have now been told by Austrian Post that this was refused delivery and again was being returned to me. I paid £72 for the gilet, £31.90 on two tracked deliveries and £32 on phone calls to Austrian Post. This is a scam company and obviously there is no warehouse address. I will report to Report Fraud and to Trading Standards. This company should be shut down. Austrian post left a note regarding alternative arrangements for delivery but did not receive a reply.
June 12, 2026
Unprompted review
Reply from OutdoorHeld
Hello Helen,
Thank you for your feedback.
We understand your frustration and would like to clarify an important point regarding returns from the UK.
For returns from non-EU countries such as the UK, all shipping costs as well as any applicable customs duties or import fees must be fully paid by the sender before the parcel is shipped. Unfortunately, our warehouse is unable to accept parcels where customs charges remain outstanding or where the recipient is asked to pay fees upon arrival.
If customs or import charges have not been prepaid, the carrier will automatically decline the parcel and mark it as **RTS (Return to Sender)**. This is a standard customs procedure and not an active refusal by our warehouse team.
The returns address itself is correct and fully operational. We receive and process many return parcels successfully when all shipping and customs requirements are completed correctly in advance.
We are sorry that this information may not have been clear and that the situation has caused you additional costs and inconvenience.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
I ordered a massager in April but when…
I ordered a massager in April but when it came it can only be used when attached to the short charging cable which is useless if you want to lay on the floor to message your back!
Emailed the company to say I wanted to return the item but they tried to give me a bigger discount not to return the item. Eventually they agree item could be returned back to an address in Austria which I did at my own expense. I have now been notified that no one was at the address to receive the item. So nearly 2 months later I'm still waiting for my refund. Not sure I'll see that money again. Would definately NOT recommend this company.
June 9, 2026
Unprompted review
Reply from OutdoorHeld
Hello M Collins,
Thank you for taking the time to share your experience.
We are sorry to hear that you were disappointed with the massager and with the return process that followed.
We understand how frustrating it must be to have returned the item at your own expense and then be informed that the parcel could not be delivered. Unfortunately, we can only process refunds once a returned item has been successfully received and registered at our official returns warehouse.
We also regret that the return process and communication did not meet your expectations. Your feedback is important to us, you can email us again so we can recheck your concern.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
Looks like I’ve fallen victim to this…
Looks like I’ve fallen victim to this company , like all the reviews on here , that I wish I had read first 🤦♀️ I am now £80 out of pocket , and stuck with a heated Gillet , which is far too small . I also tried to cancel the order before it was dispatched, but was told by an automated e mail that I couldn’t , but would be sent the returns instructions when I received the item , but now they are offering me a 30% refund or I have to return it myself, WARNING to anyone thinking of ordering from this company ! And please don’t reply outdoorheld with your AI 🐂💩 thank you
May 30, 2026
Unprompted review
Reply from OutdoorHeld
Hello Sian,
thank you for sharing your feedback.
We are sorry to hear that you are disappointed with your experience and that the heated gilet did not fit as expected.
Regarding cancellations, orders can sometimes already be in the final stages of processing before a shipping confirmation is issued, which unfortunately means they cannot always be stopped in time. In such cases, we offer customers the option to return the item after delivery.
We also understand that return shipping costs can be frustrating. For this reason, alternative solutions such as partial refund offers may be presented, but these are entirely optional and customers remain free to proceed with a return if they prefer.
We regret that your experience did not meet your expectations and appreciate you taking the time to share your concerns.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
Avoid this company like the plague…
On 17 May I ordered a bicycle saddle costing £44.95 from this company. The next day, I realised that I had ordered in error and email asking to cancel. I got a reply
saying it wasxtoo late to do so because the item had already been dispatched - even though it took 10 days to arrive and was dispatched from an address near London, where I live - and that I should contact them about returns once it arrived. When I did so, I was amazed to receive a reply saying that “as a gesture of goodwill” they would refund 30% of the purchase price - provided I returned the saddle at my own cost. Nowhere in Outdoorheld’s terms and conditions is anything there
anything stating that they do not give full refunds. Indeed their website advertises promInently that they guarantee 100% refunds for shoes, with no mention of there being any exceptions for other products.
I have never encountered any other company, even ones based in China that behaves so deceitfully and dishonestly and mistreats customers like this.
I have told Outdoorheld that unless they guaranteed a full refund immediately, I would instruct my card company to place the payment in dispute. I have received no reply so will now follow that course of action.
To crown it all, the saddle arrived with a bizarre fixture that does not fit any standard bicycle seatpost and is for sale on Amazon for. £5 less and covered by Amazon’s guaranteed returns policy.
May 29, 2026
Unprompted review
Reply from OutdoorHeld
Hello,
thank you for taking the time to share your experience.
We are sorry to hear that you were disappointed with both the cancellation process and your overall experience with the order.
Regarding the cancellation request, orders can sometimes already be in the final stages of processing before a shipping confirmation is sent, which unfortunately can make it impossible for us to stop the shipment. In such cases, we offer the option to return the item after delivery.
We would also like to clarify that while we offer returns within the applicable return period, return shipping costs are currently the responsibility of the customer. We understand that this may not align with your expectations and regret the frustration this has caused.
We are equally sorry to hear that the saddle and included mounting hardware did not meet your needs.
Thank you for your honest feedback. We take comments like yours seriously and use them to improve our communication and customer experience.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
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Premium Website Budget Gloves Frustrating Service
OutdoorHeld looked like a premium outdoor brand online. In reality, the gloves I received felt like generic low-cost imports with a large markup. If I had seen them in a physical shop, there is absolutely no chance I would have paid £25 for them.
The bigger issue was customer service. After long dispatch delays, I cancelled the order before shipment and explicitly requested a refund multiple times. Support acknowledged the cancellation, yet continued “prioritising shipment” instead of processing the refund. Every response felt like a template designed to wear the customer down rather than actually resolve the issue.
In the end, the gloves arrived and I kept them simply because the return process looked deliberately inconvenient. The product is mediocre, the branding is misleading, and the customer service experience was exhausting. I would not order from them again
April 18, 2026
Unprompted review
Reply from OutdoorHeld
Hello Portoz,
thank you for taking the time to share your experience so openly.
We are very sorry to hear that both the product and the overall service experience left you feeling disappointed and frustrated. We completely understand how upsetting it is when expectations based on the website and communication are not met in the way you had hoped.
Regarding the cancellation, there are situations where orders may already be in advanced processing stages within the fulfillment system, which can unfortunately make an immediate stop or cancellation technically impossible even before a shipping confirmation is sent. However, we are sorry that the communication around this made you feel unheard or worn down rather than properly supported.
We also regret that the return process appeared inconvenient to you, as this was clearly not the experience we wanted you to have.
Your feedback is taken seriously and helps us continue improving our communication, processes, and overall customer experience.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
Good product let down by operational shortfalls
Ordered via outdoorheld.uk then found this is a front for an Austrian company. Placed order , nothing happened so after a week asked "why?" - AI response - dealing with order volume. Eventually arrived but without instructions. E mailed and had them by return - no regrets.
Gilet is fine, heating is effective, price after discount is good
April 20, 2026
Unprompted review
Reply from OutdoorHeld
Hello Wyndham,
thank you very much for your honest and balanced feedback 😊
We are sorry that the ordering and delivery process initially caused frustration and understand that the waiting time and lack of instructions at delivery were disappointing.
At the same time, we are very happy to hear that the instructions were sent quickly afterwards and that you are satisfied with the gilet itself, especially the heating performance and value after discount 🌱🧡
Your feedback regarding our operational processes is truly appreciated and helps us continue improving both our communication and delivery experience.
Thank you again for taking the time to share your experience with us.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
Refund Avoidance & Refused Return Delivery
If I could give zero stars I would!
I purchased an EMS foot mat from this company & the item received was not as described on their website. The quality was extremely poor compared to the advertised photos, the packaging arrived damaged, & the device itself worked intermittently.
After multiple emails & having to repeatedly explain the issues, I was eventually told to return the item to Austria at my own expense, costing me an additional £13 in tracked postage.
Royal Mail tracking confirms the parcel cleared customs, reached the delivery office, & when they tried to make delivery it was refused by the recipient, marked “Refused – Returned to Sender”. Despite this, the company has tried to claim it was a customs problem etc & continued avoiding responsibility & I am now having to escalate the matter through my bank.
Extremely disappointing & frustrating experience from start to finish. I would advise others to read reviews carefully & avoid buying from this company.
May 14, 2026
Unprompted review
Reply from OutdoorHeld
Hello Mrs Robinson,
we are very sorry to hear about your experience and completely understand your frustration regarding both the product and the return process.
We would like to clarify that for returns from non-EU countries such as the UK, all shipping costs as well as any applicable customs duties or import fees must unfortunately be fully prepaid by the sender before shipment. Our warehouse is unable to accept parcels where customs charges remain unpaid or where fees are requested upon arrival.
If customs or import charges are not prepaid, the parcel is automatically declined by the carrier and marked as RTS (Return to Sender). This is a standard customs procedure and not an intentional refusal by our warehouse team.
We also understand how disappointing the situation has been for you, especially after already paying for tracked international return shipping and experiencing difficulties with the product itself.
Your feedback is taken seriously and helps us continue improving both our products and customer support processes.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
Absolutely shocking company
Absolutely shocking company. Delivery times are ridiculously long and when you contact them all their responses are AI rubbish. Can't get an answer as to when the item was to be shipped so wanted to cancel the order. But apparently you can't cancel the order even though it's not been dispatched. Clearly a scam as even their responses to bad reviews are AI generated. Don't waste your money or time on this company.
May 12, 2026
Unprompted review
Reply from OutdoorHeld
Hello Maggie,
we are very sorry to hear that you were left with such a negative impression and understand your frustration regarding the delivery time and cancellation situation.
As our warehouse occasionally experiences high demand, some orders may already enter the processing stages shortly after being placed. In these situations, a cancellation or shipment stop is unfortunately not always technically possible anymore, even if the shipping confirmation has not yet been sent.
We also regret that our communication did not provide the clarity and reassurance you expected throughout the process. Feedback like yours is taken seriously and helps us improve both our customer support and overall experience.
We are sorry that this experience caused such disappointment and appreciate you taking the time to share your feedback.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
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DO NOT USE THIS BRAND
Writing this review on my mother’s behalf as now I had to get involved with this unprofessional company.
We purchased an item which we were unhappy with, after days of denying the refund and finding any way possible to convince us to keep the item they have finally sent us the return address. After spending £15 for international shipping we have just received the parcel back marked as “refused”. Now they’re trying to tell us it was a lazy postman who never attempted the delivery. Absolutely ridiculous and totally unacceptable. No managerial involvement, no one person to talk to. The communication is appalling. For your own peace of mind, don’t give your money to these people.
May 12, 2026
Unprompted review
Reply from OutdoorHeld
Hello Sylvia,
we are very sorry to hear about this experience and completely understand your frustration regarding the return situation and the communication surrounding it.
For returns from non-EU countries such as the UK, all shipping costs as well as any applicable customs duties or import fees must unfortunately be fully prepaid by the sender before shipment. Our warehouse is unable to accept parcels where customs charges remain unpaid or where fees are requested upon arrival.
If customs or import charges are not prepaid, the parcel is automatically declined by the carrier and marked as RTS (Return to Sender). This is a standard customs procedure and not an intentional refusal by our warehouse team.
We would also like to clarify that the return address itself is correct and functioning. We receive and process many international returns successfully when all shipping and customs requirements are completed correctly in advance.
We understand how upsetting and disappointing this situation has been for both you and your mother, especially after paying for international return shipping, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Christina
OutdoorHeld Team 🌱🧡
Poor quality
I ordered a year ago and whilst the delivery time was longer than expected I was quite happy when the saddles arrived. However today the saddle developed a hole within which there is a sharp spike which could cause a nasty injury. Needless to say the response to my email was that we are out of the 30 day return/replacement period! Would not use again
May 9, 2026
Unprompted review
Reply from OutdoorHeld
Hi Helen,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue that developed with the saddle and understand your concern regarding the damage you described.
Please note that our replacement and return policy applies within specific period after delivery, which is why we were unfortunately unable to offer a replacement after this timeframe had passed.
Your feedback is important to us, and we will use it to continue improving our products and quality control.
Christina
OutdoorHeld Team 🌱🧡
SCAM Terrible do not touch with a barge pole
Last update. I won’t be writing to them again, please ignore what they respond on here with as it’s not true.
No confirmation of order. No status of payment information. No returns information (until you ‘receive the goods’), cannot cancel an order at any stage in the process. No goods forthcoming, despite order placed on 9th April. Raised a dispute with the bank who have confirmed it’s a scam and refunded me.
Further an email I received this morning, (29th April) 3 WEEKS AFTER ORDER AND PAYMENT TAKEN, informing me that my order ‘is now on its way’, this totally contradicts your repeated claims that the order couldn’t be stopped.
Further to the response. NO TOLD ME IT HAD BEEN DESPATCHED. NO ONE CAN TELL ME AS RO WHERE IT IS IN THE PROCESS. But I can’t get a refund until I receive it, and NO ONE KNOWS WHEN I WILL RECEIVE IF AT ALL
Terrible, terrible company. Has scam written all over it.
No confirmation of order, no confirmation of despatch, no updates of transit. Won’t give return information until I receive the goods (payment was taken on 9th April 2026). I likely will never receive the goods but I’ve got to wait until I do for return information
April 27, 2026
Unprompted review
Reply from OutdoorHeld
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel this way and that you have not yet received updates regarding your order. We understand how concerning that can be.
Please note that once an order is processed, it will be shipped and tracking details are provided once the parcel is dispatched. In some cases, updates may take a little time to reflect depending on the shipping stage.
If you would like us to check your order status in detail, please contact us with the subject “Trustpilot Review” and include your order information so we can assist you further.
Christina
OutdoorHeld Team 🌱🧡
Dont order anything from this company if any chance you would need to return
The sizing is awful they come up probably 3 sizes smaller than expected, then trying to get a refund is impossisble.
DO NOT ORDER FROM THIS COMPANY.
April 24, 2026
Unprompted review
Reply from OutdoorHeld
Hi Barbara,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the sizing did not meet your expectations and that the return process felt difficult. We understand how frustrating that can be.
Please note that refund can be processed once the item has been successfully delivered to and registered in our return warehouse. If you would like, you can contact us again with the subject “Trustpilot Review”, and we will gladly check your case together with our team.
Christina
OutdoorHeld Team 🌱🧡
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DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Waited weeks for delivery after numerous email chasers. Size guide an absolute joke. Ordered womens medium. Unable to do up zip by 5 inches. Returned to Austrian warehouse address given. Austrian postal service tried to deliver - PARCEL REFUSED. Parcel arrived back with me in UK today. OutdoorHeld not honouring return agreement siting duties/taxes due. Notice this response given to negative feedback. No such Austrian Customs label attached stating duties/taxes required. Now out of pocket goods and tracked postage. Reading other reviews not prepared to return to Austria to have parcel refused again. The whole experience absolutely shambolic. Lesson learned. I would have given 0 zero had it been possible.
Gill Shilton
B72
April 22, 2026
Unprompted review
Reply from OutdoorHeld
Hi Gill,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you encountered with the sizing and especially with the return shipment.
Since our return warehouse is located in Austria, returns from the UK are processed as international shipments. For these, all shipping costs and any applicable customs duties or import fees must be fully prepaid by the sender. If these requirements are not completed, the carrier may automatically mark the parcel as RTS (Return to Sender), which prevents it from being received and registered in our return warehouse.
Your feedback is very important to us, and we will use it to review and improve our processes.
Christina
OutdoorHeld Team 🌱🧡
Inability to change product because of faulty size
I ordered a battery heated jacket based on the website sizes, and when it arrived it was significantly smaller than what was advertised. When I tried to return the item to be changed for a much larger size, I discovered that it had to go back to Austria. Because a battery was included, there were problems over sending it in the first place, but at last I did manage to send it, only to have the jacket returned to me by Austrian Customs because of the battery! The company have only given me 15% compensation, when the fault in size was entirely its fault, and inability to return the item for exchange is their fault also. £80 entirely wasted. Avoid this Company/product. Their response is no good at all- we were told by them to return the whole jacket, which included the battery. They should have said do not include the battery. It was entirely their fault that the website sizes were way out, necessitating return in the first place, so we should be fully compensated .
January 31, 2026
Unprompted review
Reply from OutdoorHeld
Hi Kip,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you encountered with the sizing and especially with the return process.
Since our return warehouse is located in Austria, returns from the UK are handled as international shipments, and shipping items that include batteries can be subject to restrictions by couriers and customs authorities. If these requirements are not fully met, parcels may be intercepted or returned during transit, which unfortunately prevents them from reaching and being registered in our return warehouse.
Your feedback is important to us, and we will use it to review and improve our processes.
Christina
OutdoorHeld Team 🌱🧡
NEVER USE THIS SITE!!
Item a lot smaller than normal.. twice sent back parcel (£15 each time) both times rejected but they can’t tell me why even though I’ve followed their returns instructions. Worse service I’ve ever received and I strongly advise not to use this site.. would give 0 stars but you can’t.
December 11, 2025
Unprompted review
Reply from OutdoorHeld
Hi Bob,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the sizing and the return process. Since our return warehouse is located in Austria, returns from the UK are handled as international shipments, and if certain shipping or customs requirements are not fully met, parcels may be automatically returned by the carrier.
If you would like, please contact us again and we will gladly check the details of your returns together with our team.
Christina
OutdoorHeld Team 🌱🧡
Awful customer service
If i could have given 0 I would have.
Awful customer service who just blame everyone else. I returned an item which was refused by them yet they say it wasn't. I now have no idea where my parcel is and they have stopped responding to my emails
April 7, 2026
Unprompted review
Reply from OutdoorHeld
Hi Stuart,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you experienced with the return process. Since our return warehouse is located in Austria, returns from non-EU countries such as the UK are handled as international shipments.
For these returns, all shipping costs and any applicable customs duties or import fees must be fully prepaid by the sender before shipment. Our warehouse is unfortunately unable to accept parcels where customs charges remain outstanding or where the receiver is asked to pay fees upon arrival.
If customs or import charges are not prepaid, the carrier may automatically mark the parcel as RTS (Return to Sender). This is a standard customs procedure and not an active refusal by our warehouse team. We do receive many parcels successfully when all shipping and customs requirements are completed in advance.
We will use your feedback for the improvement of our return process.
Christina
OutdoorHeld Team 🌱🧡
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OutdoorheldUK is NOT in the UK!!
Ordered a couple of heated vests (product is good) wrong sizes delivered. Outdoorhelduk told me they were the right sizes but wrong labels!!! I therefore could not return them. I quoted UK law and they offered me a 10%refund which i refused as they were too big and didnt fit. After wasting hours back and forth on email they told me I could return via Evri. Cost me £24 but better than losing full £140. Then discovered they were actually not in UK but in Austria! I tracked parcel which was supposed to have been delivered but outdoor refused to refund they said parcel was still in customs.
My credit card company Tesco then took over with a chargeback.
OutdoorheldUK we're very unhelpful throughout I ordered first week of January received goods mid Feb tesco credit card took over mid March.
Extremely time consuming and stressful.
I would not recommend using this company!!
February 11, 2026
Unprompted review
Reply from OutdoorHeld
Hi Lesley,
Thank you for taking the time to share your experience.
We’re sorry to hear that the process was frustrating for you and that the return took longer than expected.
Since our return warehouse is located in Austria, returns from the UK are handled as international shipments and may go through customs processing before they can be delivered and registered at our return facility. A refund or exchange can only be processed once the parcel has physically arrived at and been registered in our return warehouse.
We will use your feedback to improve our return process
Christina
OutdoorHeld Team 🌱🧡
Be careful about using this company
Be careful about using this company. I ordered a gilet. It took three weeks to arrive. The “UK” bit is misleading as the business is not in the UK and I am now discovering it is impossible to return the goods to get a refund. BE CAREFUl
March 29, 2026
Unprompted review
Reply from OutdoorHeld
Hi Annabel,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with the delivery and return process has been frustrating. Our return warehouse is located in Austria, which is why returns are processed there.
Please note that refunds or exchanges can only be processed once the returned item has arrived at and been registered in our return warehouse.
If you would like us to review your case, please message us again with the subject “Trustpilot Review”, and we will gladly check the details with our team.
Christina
OutdoorHeld Team 🌱🧡
Returned product, no refund , no communication
Order - UK7643
Item purchased in November 2025 ( heated Gillett) as a Christmas present.
Returned for a full refund exactly as per the instructions.
However Royal Mail intercepted the parcel because lithium batteries are not permitted to be sent by Royal Mail back to Austria.
I am out of pocket for the item and £18pp.
My emails have been ignored after the initial correspondence that assured me they would deal with it.
Poor review from me, would not recommend, be careful before you purchase from this company.
Edited review since reply- Christina I have emailed again, my emails are being ignored.
Please do better.
This is theft . I have returned the items exactly as per the instructions.
March 25, 2026
Unprompted review
Reply from OutdoorHeld
Hi Stacey,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you experienced with the return. As our return warehouse is located in Austria, returns from the UK are processed as international shipments, and shipping providers may have specific restrictions regarding lithium batteries.
If a parcel cannot be delivered to our return warehouse due to courier restrictions or interception during transit, the item unfortunately does not reach our returns facility and cannot be registered, which prevents us from processing the refund or exchange.
Please contact us again with the subject “Trustpilot Review” and include your order number UK7643, so we can review your case once more and check what options may still be available.
Christina
OutdoorHeld Team 🌱🧡
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