UPS Sverige Reviews 

Please give us all a favor and close your business. For real.
Just for the record, yes UPS failed to deliver once again. I got confirmation that my package is ready for pick-up, only to find out it wasn't there! It's elsewhere, at another pickup point I've never even heard of, many kilometers away.

Seriously, what is the point of your business?

The absolute worst customer and overall service I have encountered! Ended up having to pay extra for them to release the package they held hostage after failing (on purpose?) to have it delivered.

Very poor service.

It is almost impossible to speak with a real person. Instead, you are pushed through an automated AI system that was not helpful at all.

DHL has delivered to the same address without any problems, while UPS was unable to deliver the package even though my phone number had already been provided through Amazon.

When I finally managed to reach a customer service representative, the call was extremely difficult to understand because of the poor audio quality and very strong accent. I had to repeatedly ask for information to be repeated, which made the whole experience even more frustrating.

Overall, one of the worst delivery and customer service experiences I have had. I would avoid UPS whenever there is another shipping option available.

Hello my name is Mr Austin trading I'm a professional cryptocurrency trading platform manager.

Your email says deliver is gonna happen last Thursday 13th of August. All day goes by and no delivery until finally at the end of the day you write in the app the delivery could not be made. But you've never called me or on the from door intercom for me to come down and open the door. The next day I call you twice and you both times promised that you're going to get back to me by email to tell me when you will deliver. I get no email and instead another day goes by and you call me and tell me that you're going to be delivering to a pickup location that is actually quite far from me. I don't have a car and the package was 2 m 40 cm long (a curtain) meaning I had to walk with it home to my place after paying you for home delivery.

This isn't the first time you claim to have tried to deliver an item to my address without having called my phone or on the intercom. Honestly you are the worst delivery service of them all.

Have had several bad experiences over the years with ups that I don’t have with similar competing brands , to the point where I try to avoid them at all cost

Their business model appear to be that you pay extra for a “home delivery” but unlike with other brands, the app is hard to use and it’s very hard to find out how to make the delivery guy leave your package at your door. I seems like you might be able to buy a premium account (for a delivery you already payed for) in order to get the delivery that others provide for the payed fee. They seem predatory that way and it seems to be part of the design, not a bug

Would avoid at all cost if any alternatives exist

Even one star is too much for them
Worst service i ever received. No service at all!
Nothing is working as it should!

Great company

Can’t give zero stars, otherwise I would. It’s 2026 but UPS hasn’t gotten their stuff together. I just had a classic UPS moment where I am home and I get a text saying that they tried to deliver my package. After spending an hour trying to reach them, I finally got to talk to a person who informed me that they will try again and there is no way I can pick this package up somewhere. So I will have to stay at home another day next week for them to try to deliver it again. But that is not their strong suit. Every other delivery company has these things figured out.

Terrible customer service and delivery experience. I paid for home delivery, but the driver falsely claimed they could not find the address and dropped my package off at an access point instead without my consent. When I called customer service, the representative promised to fix it and arrange a home delivery, but nothing was done, and the package remains stuck at the pickup point. Very disappointing service!

This is the worst delivery service I’ve ever dealt with. They are extremely difficult to reach, and the employees seem to have no idea what’s going on.

My package was delayed, and every employee gave me different information. One told me that if I wanted the package put on hold, I had to request it through an access point. Another employee said that was a bad idea. Then someone else claimed that putting it at an access point required approval from the store where I was supposed to pick it up.

That turned out to be completely false. I spoke directly with the owner of the store, and they told me they do not approve anything they simply receive the packages that are delivered to them.

The lack of communication, consistency, and basic knowledge among the staff is incredibly frustrating. I would not recommend this service.

No package I have had delivered through UPS across 2 addresses in Sweden has ever arrived at my door. I have reported UPS to Konsumerverket for false advertising on what express home delivery is. I stay home all day and wait for my package to arrive, see the vehicle pull up outside, and the driver reports "sorry you were not home" then sends it to an access point far out of my area. 80 minutes round trip by bus. I have kicked up a stink because it is unacceptable. 7 years living in this country, and still they are literally the worst courier in Sweden in my opinion. I recommend others with similar complaints to report them to Konsumerverket. It is clearly a systemic issue and not an isolated case.

UPS provides the worst service ever.They constantly delay my packages. Every single time, they change the delivery time, delivery date, and even the delivery location without my consent. For instance, even when I select home delivery, they just leave my package at the post office. They do not care at all about the delivery option you chose or the high shipping fee you paid.On multiple occasions, the couriers drove into my yard but simply refused to go up to the third floor. Instead of doing their job, they quickly changed the delivery address in the system and dropped the package off at the post office.To make matters worse, they once left someone else’s package at my house. I had to call customer service myself just to get them to come back and pick up the stranger's parcel.UPS is absolutely the worst delivery company.

Every day, sending an email and saying you weren't available, we changed the delivery address, and then we had to drive 15 km to pick up the package. I don't recommend choosing UPS for delivery.

Lost my package. Called support, said will help, no help in end. Called again, same stuff. Two weeks later declared as delivered on day it should have been delivered originally…. Worst service I have encountered on ever

Extremely bad service. I paid 250kr for express shipment and they still couldn’t make it on time. When I was talking to the customer support she assured me twice that the package will arrive before 19:00. At 18:45 I called and the package was at the warehouse and they would not deliver the package. Why do companies still use this shit company for shipment?

Always resceduled, often suddenly telling you by messages that you weren't avalible upon delivery and that you have to get your stuff from the local post office yourself. Do not understand how this "service provider" even remains as an option.

Rude, unprofessional and unreasonable UPS delivery personnel. Poor delivery service

My Amazon.se package containing furniture assembly was delivered by UPS. The Amazon seller had specifically booked home delivery at the apartment door upon my request. I was even asked by UPS by text message to enter the main building entrance code and apartment number for the apartment door delivery in the address. The UPS delivery person entered the main building using the door code. Since I saw them from my window, I went downstairs to help them find the elevator access as it's not easily apparent from the main entrance. Upon seeing me downstairs, the delivery guy simply asked me for my name (no ID check) and put down the heavy parcel on the floor. I asked them to bring the parcel upstairs via the elevator but they refused loudly saying "No, no, you're here. You can take it upstairs by yourself. We only deliver to the apartment if you're not at home. You're the recipient, I have delivered to you. Doesn't matter if your building has an elevator." And hurried away leaving the heavy parcel on the floor.

If you have an option, request your sender not to use UPS. This is my second negative experience with them from a total of 2 experiences. So 100% negative.

Very bad service. Package takes forever to come, they reschedule as they want. I usually never choose this company for delivery but for some reasons I get it sometimes as it is assigned by the sender, and every time I get more disappointed.

Update: the package was supposed to come last week, no package yet and the only thing they do is apologize. I,ve contacted them 2 days in a row now and every person tells me today.
I’ve seen the package go back to their location 3 times now. Totally sick of this company!!!!!

Only delivery company That I have problems with in sweden, Does not even try to deliver or call and then you have to drive 25 km to grab 1 of 5 packages because that one cant be picked up closer for some reason.
Unconvenient and a hassle. Avoid this company like the plague if possible. Use any other delivery company before UPS.