UnrestrictedBikes Reviews 

262
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting how approachable and dedicated the team is when answering questions or providing ongoing support after a purchase. People are completely blown away by the outstanding build quality, performance, and durability of the ebikes, which handle long distances and rough terrain effortlessly. Some reviewers were not happy with certain components, mentioning minor faults with kickstands or needing to replace parts like mudguards and lights shortly after riding. Despite these occasional drawbacks with secondary accessories, most buyers remain extremely satisfied with their overall purchase and the reliable performance of their vehicles.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting premium builds, smooth rides, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting sturdy construction and premium... See more

Service

Clients share positive opinions on service, consistently highlighting a top-class and brilliant customer... See more

Customer service

People report positive experiences with customer service, noting that support is always ready to help and... See more

Staff

Users describe positive interactions with staff, highlighting caring and approachable attitudes. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two years on since my purchase and despite me living 250miles away, the team still help out with any issue I may have (mostly through fault of my own) and give me countless advice on parts & maintenan... See more

Rated 5 out of 5 stars

Great Great bike I love it so much it's my No1 ebike Great price and customs service was amazing don't waste you time looking around. just buy it you will love it i had my for 5 year done over 11000 m... See more

Rated 5 out of 5 stars

I had a small query about a bearing problem I was having. I contacted Ersin,and his reply was extremely helpful as always.i wouldn't go anywhere else for an ebike. Hence the reason I have 5 from ersi... See more

Rated 5 out of 5 stars

i’ve had the ersin fold for around 2 weeks done about 70 miles on it. there is not a single negative thing i could even try and say about the bike OR the company/customer service. since having the bi... See more


Company details

  1. #12 of 92 best companies in Bicycle Shop
  2. #11 of 56 best companies in Bike accessories store
  3. #14 of 45 best companies in Motor vehicle dealer
  4. #11 of 39 best companies in Motorcycle Equipment Store
  5. #20 of 87 best companies in Outdoor sports shop
  6. #4 of 20 best companies in Road Cycling

Written by the company

Unrestricted bikes is an ebike manufacturer based in Kent. Building the fastest Ebikes in UK. From Ersin Hybrid to Ersin MTB, all bikes have throttles and travel fast speeds over 30mph. The folding bikes can reach 20mph. These off-road bikes are perfect for adrenaline seekers who wish to have fun in their private land. It takes great skills to build the most powerful ebikes which we specialist in. All bikes are fitted with PAS sensors for pedal assist mode as well as twist and go throttles. Our bikes come in various power ratings from 350w to 1000w. If you are in the market for 1000w ebike UK, you are in the right place. Unrestrictedbikes, the home of full throttle unrestricted ebikes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(262)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ersin hybrid 1000 great bike

Ersin hybrid 1000 great bike, chain actually is rust proof that’s true, my only problem is the front light. In one year I’ve ordered 2 new so 2 have broke and I’m on my third, it is only 25 pound for a new one but every few months that’s annoying and I don’t know if it’s the rain causing it, or the bad roads, so either not water proof, or cheap made and vibrating themselves apart. Defo going different brand light next.

2 March 2026
UnrestrictedBikes logo

Reply from UnrestrictedBikes

Hi sir, if you ride it in the wet weather conditions a lot, try covering the ventilation it has on the back of it. There are few holes, tape over it and it should last longer.

You can also ask us if we had different models, we could have helped with a different model also.

We will take it back if you decide to return it and get a different one. Thanks

Rated 5 out of 5 stars

Ersin mtb

The company was recommended by a friend who had bought many. After he gave me a shot of his bike i knew i had to get one. It puts a smile on my face every time i use it. The experience of after care service is second to none. Any niggles he responds very quicly and tells you what to do to keep riding. Thank you so much its not just like buying a bike its like having someone totaly dedicated to what he supplies at end of phone or group chat.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

The customer care, you receive from ersin.

I had a small query about a bearing problem I was having. I contacted Ersin,and his reply was extremely helpful as always.i wouldn't go anywhere else for an ebike. Hence the reason I have 5 from ersin.customer care is absolutely outstanding. Cheers Ersin.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing I love it so much it's…

Great Great bike I love it so much it's my No1 ebike Great price and customs service was amazing don't waste you time looking around. just buy it you will love it i had my for 5 year done over 11000 miles still keep going it's my work house never let me down and the battery still work 100% powerful Samsung battery

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Still a happy customer

Two years on since my purchase and despite me living 250miles away, the team still help out with any issue I may have (mostly through fault of my own) and give me countless advice on parts & maintenance. The bike still runs like day one which is great considering I’ve done about 12000 miles on it. Highly recommended 🙏🏻

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Ersin gave me a great deal on a used bike in stock. Absolutely in love with it. Continental tires are very sticky on mud and dirt, they grip really well, saved me a few times on cornering

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Best bike I ever had

Best bike I ever had, I’m writing this after having the bike over 8 months. Very strong parts, I ride it hard and do jumps and the bike just takes the beating and hold up well. Stil the original pads, not done any service yet but it seems to last long long time

2 February 2026
Unprompted review
Rated 2 out of 5 stars

Expected better.

Saddle to handlebar gap to close, had to buy snake seat post. Poor quality tyres and inner tubes had to buy replacements after first ride. Mudguards give no protection had to buy replacements after first ride.

24 January 2026
UnrestrictedBikes logo

Reply from UnrestrictedBikes

Sir if you needed help with your bike. You just had to get in contact with us. Call us and ask for help and advice so we can help you, we had to search for who you are to try and find you to help.

The seat is adjustable, we are glad you were able to adjust it for your comfort. We all like it in a different position.

Tyres are original off-road continental tires, they grip amazing off road. But you prefer road tires, that is ok, send back the tires you took off the bike and we will refund you for those parts. With the money you can get your preferred ones.

We gave you the Mudguards for FREE. We give everyone a free mudguard with their bike. Most people like them, if you prefer full city styles mudguards, that's ok, because our bike has the fittings holes for those too so you can fit your preferred ones.

We are happy that you were happy with deliver, performance, battery, motor, screen, brakes, calipers and all other features and only had the free mudguards and tires you didn't like, easily changed items thankfully.

Enjoy your bike sir.

Rated 5 out of 5 stars

Just took delivery of my new ersin…

Just took delivery of my new ersin hybred bike, have had one befor , but oh wow, much much better than i expected. I knew it would be good . But it was so smooth to ride, better suspention ect ect ect.
All i keep saying is wow!!!
Thanks ERSIN. A BIG THANKS!!!!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Most amazing bike I’ve ever had

Most amazing bike I’ve ever had, owned for 12 months now, done 2000 faultless miles so far, still going strong, pure head turner, I’m always being asked questions about it, used for my daily commute to work in and around Liverpool city centre, never been bothered by the police, I chose the full mtb, so glad I did as one day going home I took a short cut through my local park and chose a route I’ve never took before, doing 28mph on a slight down hill on grass, little did I know there was a 6ft drop off a grass bank not visible to the eye till it’s to late! Out of no where I’m 6ft in the air at 28mph! Nothing I could do but try and land safely, was totally expecting to wake up in hospital, to my utter amazement I landed it safely, I put this down to the excellent all round suspension system it has, completely saved me, highly recommend it, Ersin team where great getting my first set of brake pads out to me recently

2 July 2025

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