UnrestrictedBikes Reviews 

262
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting how approachable and dedicated the team is when answering questions or providing ongoing support after a purchase. People are completely blown away by the outstanding build quality, performance, and durability of the ebikes, which handle long distances and rough terrain effortlessly. Some reviewers were not happy with certain components, mentioning minor faults with kickstands or needing to replace parts like mudguards and lights shortly after riding. Despite these occasional drawbacks with secondary accessories, most buyers remain extremely satisfied with their overall purchase and the reliable performance of their vehicles.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting premium builds, smooth rides, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting sturdy construction and premium... See more

Service

Clients share positive opinions on service, consistently highlighting a top-class and brilliant customer... See more

Customer service

People report positive experiences with customer service, noting that support is always ready to help and... See more

Staff

Users describe positive interactions with staff, highlighting caring and approachable attitudes. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two years on since my purchase and despite me living 250miles away, the team still help out with any issue I may have (mostly through fault of my own) and give me countless advice on parts & maintenan... See more

Rated 5 out of 5 stars

Great Great bike I love it so much it's my No1 ebike Great price and customs service was amazing don't waste you time looking around. just buy it you will love it i had my for 5 year done over 11000 m... See more

Rated 5 out of 5 stars

I had a small query about a bearing problem I was having. I contacted Ersin,and his reply was extremely helpful as always.i wouldn't go anywhere else for an ebike. Hence the reason I have 5 from ersi... See more

Rated 5 out of 5 stars

i’ve had the ersin fold for around 2 weeks done about 70 miles on it. there is not a single negative thing i could even try and say about the bike OR the company/customer service. since having the bi... See more


Company details

  1. #12 of 92 best companies in Bicycle Shop
  2. #11 of 56 best companies in Bike accessories store
  3. #14 of 45 best companies in Motor vehicle dealer
  4. #11 of 39 best companies in Motorcycle Equipment Store
  5. #20 of 87 best companies in Outdoor sports shop
  6. #4 of 20 best companies in Road Cycling

Written by the company

Unrestricted bikes is an ebike manufacturer based in Kent. Building the fastest Ebikes in UK. From Ersin Hybrid to Ersin MTB, all bikes have throttles and travel fast speeds over 30mph. The folding bikes can reach 20mph. These off-road bikes are perfect for adrenaline seekers who wish to have fun in their private land. It takes great skills to build the most powerful ebikes which we specialist in. All bikes are fitted with PAS sensors for pedal assist mode as well as twist and go throttles. Our bikes come in various power ratings from 350w to 1000w. If you are in the market for 1000w ebike UK, you are in the right place. Unrestrictedbikes, the home of full throttle unrestricted ebikes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(262)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a Hybrid 1000 e-bike direct…

I purchased a Hybrid 1000 e-bike direct from Ersin at his workshop, after a test ride I was very comfortable buying one from him. Ersin knows his product very well and is a good and trustworthy man.
I have ridden the bike most days and know I made the correct decision to buy one, the control screen and gearing are very easy to use and the power of the bike is a great asset. Very impressed with the quality of the bike and would recommend buying one.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought the Premium Bike ERSIN MTB

Bought the Premium Bike ERSIN MTB.
Folks this is one of the best bikes iv ever owned, it is gorgeous, looks really cool and the build quality is PREMIUM, everything about this bike is excellent in terms of build quality, the parts are built to last and the breaks are fantastic, most bikes over look this important feature for health and safety.

The attention to detail on the bike ooses passion, the Gold and Black works well together, even the chain is Gold, giving it that Premium look.

It drives super smooth, the tyres stick to the pavement and it can go over bumps with ease, the saddle is very comfy and further absorbs any bumps so you essentially feel nothing but comfort.

Definitely worth the investment and would recommend to anyone interested in a bike like this.

Would ask the owner to maybe look into a new bike designed for 2 people to ride on, id definitely invest in a bike like that. Superb!

20 August 2026
Rated 5 out of 5 stars

Happy customer

I was very happy with the quality of my e-bike, and their after sale customer service has been excellent. I can’t fault this company in any way. Well done!

28 July 2026
Rated 5 out of 5 stars

A FANTASTIC BIKE

A FANTASTIC BIKE. REALLY GOOD VALUE. THE SERVICE WAS BRILLIANT. ERSIN IS A TOP MAN. COMMUNICATION FIRST CLASS. I AM SO PLEASED WITH EVERYTHING. MY FRIEND BOUGHT ONE A WEEK LATER HE IS AS HAPPY AS ME. I WOULD HIGHLY RECCOMEND. I GARANTEE YOU WILL NOT BE DISSAPPOINTED. EVERYTHING WAS PERFECT. I ORDERED IT THUSDAY MORNING AND RECEIVED IT THE NEXT MORNING. SO VERY HAPPY.

17 June 2026
Rated 5 out of 5 stars

Best customer experience I reckon I've ever had in my life

Honestly.

Everything about the business, the customer service is literally far and beyond every time ersin met me outside the shop and literally helped me into the car with the purchase, the products are extremely high quality and good for value.

What I personally love about unrestricted bikes is the guaranteed after service. For example, you know your will always be able to purchase his original spare parts, buy a full service at a good price with the guy who literally manufactures them, it's like a whole package.

I honestly wish the best for unrestricted bikes, absolutely smashing it, not just as a business but the owner ersin really is a nice guy and so approachable. I wish his future and current business ventures with the best of luck. He literally is the man of the people.

Literally phoned him about 6 times prior to purchase, with no pressure or the vibe: not you again, Jesus Christ why is he phoning me Again...

Even after purchase, literally I got a phone call asking me how the bike was... Just so caring

Even if I tried. I can't fault anything, and even if there was a fault, I couldn't even be upset because you know he would of been there to sort it.

23 May 2026
Rated 5 out of 5 stars

Its a 10 from Len

Amazing from start to finish! The bike is without a doubt the best I've ever ridden. No more aching knees just a smooth ride with a powerful boost for the hills or when I cant be bothered to pedal. I wish I'd got one years ago but no way will I ever go back to 'normal' bikes. The customer service is gold star and the bike priceless. I cannot recommend this company enough and anyone who is thinking about getting an Ebike don't think just do it because you won't regret it. Its made my life so much easier and I'm currently going through the legal process so I can ride it on the road for work purposes. If I could give more stars I would, absolutely love this bike.

26 May 2026
Rated 5 out of 5 stars

I bought the hybrid 1000 with the…

I bought the hybrid 1000 with the bigger battery, this bike is awesome, very good quality and really looks the part, much better than I could have hoped. Very easy to set up from the box. Dealing with this company was a breeze, it is a lot of money to spend but the amazing customer service really put me at ease. Always there to answer any questions before and after my purchase. If your looking for very good quality bike at a reasonable cost look no further. I would highly recommend unrestricted bikes. 5 stars

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company; great products !

Bought a folding bike from the company: sturdy construction, plenty of torque, throttle hand grip is a nice feature.

9 April 2026
Rated 5 out of 5 stars

Brilliant 10/10 ⭐️⭐️⭐️⭐️⭐️

Everything was brilliant from the start. I sent them a message one evening and had a reply straight away.
After a short conversation I placed my order on the Wednesday evening before the bank holiday weekend, it was dispatched on the Thursday the bike was delivered on the Saturday.
The bike itself is fantastic, it looks good and rides well....even at high speeds!
Very happy I chose to get my bike from here! 10/10

2 April 2026
Rated 5 out of 5 stars

Fantastic experience, fantastic bike

Fantastic experience all round. Fast 2 day delivery, easy set up, all questions answered very fast, literally not one thing to complain about.

Also very informative videos on his YouTube channel.

Got the ersin 1000 and it just instantly puts a smile on my face everytime I take her out

29 March 2026

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