I contacted them via email, my preferred communication route, all of my questions were answered within a short time and the advice was relevant and useful. I bought a bike plus lights before I'd e... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #5 of 102 best companies in Bicycle Shop
- #4 of 34 best companies in Bicycle repair shop
- #4 of 69 best companies in Bike accessories store
Written by the company
Building bespoke bicycles since 1948. We offer a large selection of clothing, accessories and components, full workshop facilities and a fitting service.
Over 70 years of service — London's oldest premium road cycling store
Written by the company
- Free returns
- Free and easy returns on all UK orders.
- Free UK delivery and free store collection
- Get free UK delivery on all orders over £30 and free worldwide shipping on bicycle framesets. Our free click and collect service lets you order online and collect at your convenience. Orders are usually ready for collection within 1 hour of placing your order.
- Interest free finance
- We have a range of finance options available for various levels of spend.
- Same day dispatch
- We are proud of our customer first approach. Paid shipping orders placed by 2pm are dispatched the same day.
Contact info
49-53 Grays Inn Road, WC1X 8PP, London, United Kingdom
- 02072696820
- customer.service@condorcycles.com
- condorcycles.com
Replied to 66% of negative reviews
Typically replies within 24 hours
A very good purchase experience
Price of product.
Ease of ordering.
Great communication.
Quick delivery.
Overall, a very good experience. I would definitely use Condor again.
Adrian is a star
Adrian is a star. I went in for an inner tube replacement after a puncture. Came out with a new tyre. Adrian explained the issues with electrifying my bike and the other add-ons needed. Also gave me the look when he asked what helmet I wore and I said I didn’t as I was a very short distance urban commuter once a week.
A real community feel where I gained more knowledge than any number of hours spent online.
Will come back again and again.
Simple ordering - quick delivery
Easy web browsing and ordering experience. Items in stock. Order acknowledged immediately and shipped the next day. Arrived much quicker than anticipated using standard delivery.
TRP rg957 brake calipers
Lovely TRP rim brake calipers ( remember those?) at a competitive price and very promptly delivered.
Exactly what I was looking for and…
Exactly what I was looking for and fitted with no problems. The price was a bit more than ebay but better to go with a trusted supplier.
I needed an obscure part that was…
I needed an obscure part that was sourced by Condor quickly. It wasn’t immediately available but they got it for me very quickly indeed and kept me informed throughout. They are getting more of my business from now on
Great service
Great service, needed to replace some damaged mudguards but they were discontinued. Condor discounted the next best alternatives, and shipped them promptly.
Customer service 10/10
Had a slight hiccup my end on ordering the wrong things and Seb and the team were very attentive to make sure everything was put right and even followed up several way to make sure the right thing was done. Amazing customer service!
Great products and service as always…
Great products and service as always from Condor.
Excellent service
Excellent service! Wheels were delivered quickly and arrived in perfect condition. Also at a very competitive price.
REALLY EASY TO CHANGE MY ORDER.
REALLY EASY TO CHANGE MY ORDER.
EXCELLENT CONVERSATION WITH A FELLOW CYCLIST.
GREAT PRICE AND SPEEDY DELIVERY
I have had a pair of similar Tudor…
I have had a pair of similar Tudor Plusses for over 40years, and have been searching for replacements quite a while,
now days of repairing them are over.
Bicycle came back literally feel…
My bicycle came back literally feel like brand new. Amazing job from Condor team and appreciate the extra effort with little details.
- Brompton P-Line
Best there is
Great bike shop best there is. Staff very helpful & knowledgeable & I have been using Condor Cycles for over 30 years👍🏻👍🏻👍🏻
Nice niche products and good delivery
Nice niche products and good delivery. No extra taxes paid ordering from Condor to Denmark 👌
Great service on all aspects
Great service on all aspects. Cycle runs beautifully. Thanks guys!
Price good packing poor
Price of the tyres was good. Speed of delivery was good. Packing… poor. Tyres had been squashed into a strange shape to make the shipment smaller… resulting in the tyre beads being bent at right angles and permanently deformed. Literally an L-shaped kink in the beads of both tyres. If I hadn’t needed them there and then I would have returned them and requested a refund.
Mavic adapters for qr wheels
Emailed for advice on which product was compatible and they nailed it.
Great company, used them numerous times
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