Condor Cycles Reviews 9,903

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the competitive pricing, prompt delivery, and ease of returns. Many reviewers specifically mention the quality of the products and the efficient customer service, noting quick responses to queries and effective resolutions to any issues. People also value the wide selection of products available and the accuracy of product descriptions. The ordering process is described as simple, and the dispatch is quick. Overall, reviewers express satisfaction with their experiences and recommend the company to others, citing fair prices and good service as key factors.

Based on these reviews

Rated 5 out of 5 stars
Verified

I contacted them via email, my preferred communication route, all of my questions were answered within a short time and the advice was relevant and useful. I bought a bike plus lights before I'd e... See more

Rated 5 out of 5 stars
Verified

I bought a Campagnolo corkscrew (Cavatappi) as a gift for a special birthday. It’s a beautiful piece of engineering as you would expect from Campag and very nicely presented. The service from Condor C... See more

Rated 5 out of 5 stars
Verified

Left my beloved Tri bike for a tune-up. There were two issues that no shop had bothered to solve (horizontal drop-outs without proper adjustment screw, and internally routed brake cable housing with a... See more

Rated 5 out of 5 stars
Verified

I have had a pair of similar Tudor Plusses for over 40years, and have been searching for replacements quite a while, now days of repairing them are over.

Rated 3 out of 5 stars
Verified

Price of the tyres was good. Speed of delivery was good. Packing… poor. Tyres had been squashed into a strange shape to make the shipment smaller… resulting in the tyre beads being bent at right angle... See more

Rated 5 out of 5 stars
Verified

Updated: Five stars awarded for EXCEPTIONAL customer service!!!!! Condor reached out within hours of original post and resolved the issue to full satisfaction. Great communications and outstandin... See more

Rated 5 out of 5 stars
Verified

Condor and I, we know each other over last 30 years. So many bicycles, parts, helps from mechanics, advices, ... Even once few of the staffs were running together with me after a bike thief who stole... See more

Rated 5 out of 5 stars

I bought a pair of Continental GP5000S TR tyres from Condor. They were a great price, dispatched and arrived promptly and can’t fault the service! The tyres themselves are great - they measured up... See more

Rated 5 out of 5 stars
Verified

Condor Cycles presented itself as a proud, long established shop. The product I wanted was accurately described and offered at a very fair price. The process was simple and my order was dispatched qui... See more

Rated 5 out of 5 stars
Verified

Bought a pair of Mavic 700c rims for my friend. He is touring fully loaded on a 'swing bike'. The bike has an additional head set on the seat tube which allows the rear wheel to move and turn lateral... See more

Rated 5 out of 5 stars
Verified

I needed a new set of pointed hoods to smarten up a pair of old Ergo levers I had just bought from eBay. The Campagnolo enameled shield sign, I have wanted for some years, so now is the right time to... See more

Rated 5 out of 5 stars
Verified

James was absolutely fantastic. Helped to address some fit and comfort issues, explained reasoning behind changes, was attentive, responsive and extremely helpful. They really took the time to... See more

Rated 5 out of 5 stars
Verified

Condor’s offer on the Cateye SP-11 Flextight rear light bracket was the best i could find on line, taking into account the shipping cost. The bracket arrived in the promised timeframe and was easy to... See more

Rated 4 out of 5 stars
Verified

Very quick & easy to use website: good quality and original product: Good description off product: Delivered on time and tracking works well :

Rated 5 out of 5 stars

I hadn't use Condor cycles before but they had what I needed in stock... Ordered a pair of Albion cycling bibs for a MTB bikepacking trip in the Alps. Great product, far delivery.. Unfortunately I ha... See more

Rated 5 out of 5 stars

Responded to my query within 24 hours and beyond what I've been used to from many companies. Shipped a replacement tyre before I returned the faulty item so I remain mobile.Customer service and resolu... See more

Rated 5 out of 5 stars
Verified

Repeat order which tells its own story. Great product, excellent price, prompt and efficient service.

Rated 5 out of 5 stars
Verified

Emailed for advice on which product was compatible and they nailed it. Great company, used them numerous times

Rated 5 out of 5 stars
Verified

I'm 62 now and first used Condor Cycles when I was a wee lad of 16 going to college in Clerkenwell. I was served then, and was offered lifelong advice by the late, great Monty Young. I received the sa... See more

Rated 5 out of 5 stars
Verified

Ordered on Sunday and received my product on Tuesday (DHL Express Option) in Switzerland. At checkout it stated that there were no additional fees like customs, which was indeed true. Great seller wit... See more

Rated 4 out of 5 stars
Verified

There’s a great selection of parts, though prices are slightly higher due to the lack of an EU presence. With that resolved, this would easily be a 5-star experience.

Rated 5 out of 5 stars
Verified

Good service from Condor Cycles, although initially I didn't know where they were located. They had the part I wanted that I couldn't locate in Australia. Reasonable shipping time and cost.

Rated 5 out of 5 stars
Verified

I wanted to express my appreciation for the excellent service. I ordered an item before dinner on Friday, and it arrived the following morning, less than 24 hours later. That's brilliant service!

Rated 5 out of 5 stars
Verified

REALLY EASY TO CHANGE MY ORDER. EXCELLENT CONVERSATION WITH A FELLOW CYCLIST. GREAT PRICE AND SPEEDY DELIVERY

Rated 5 out of 5 stars
Verified

Condor Cycles are a Great Company to deal with. Fast delivery to Northern Ireland which is hard to get from other places. Always offer good value for money.

Rated 5 out of 5 stars
Verified

I can honestly say that the help, support and advice I have received from Condor is second to none. THey have always helped me on any issue (bike-related) and frankly are brilliant

Rated 5 out of 5 stars
Verified

Nice niche products and good delivery. No extra taxes paid ordering from Condor to Denmark 👌

Rated 5 out of 5 stars

Amazing customer service! Placed an (online) order for 2 new tyres but accidentally ordered the non-tubless version, Seb was able to amend my order super quickly and efficiently over email (I was... See more

Rated 5 out of 5 stars
Verified

Great bike shop best there is. Staff very helpful & knowledgeable & I have been using Condor Cycles for over 30 years👍🏻👍🏻👍🏻

Rated 5 out of 5 stars
Verified

Brompton brake/gear combined levers... Cant go wrong when reduced sale price, delivery was quick, well packaged..

Rated 5 out of 5 stars
Verified

I have ordered a few times from Condor. Firstly very competitive pricing, secondly prompt delivery, thirdly easy returns. Great service

Rated 5 out of 5 stars
Verified

Despite building up my bikes I am pretty inept and rely on Greg and the team to help me out when I am stuck. So far they’ve always come good.

Rated 5 out of 5 stars
Verified

You had a part that was hard to find in the US, offered it at a fair price, shipped it promptly, and then helped me monitor its progress across the Atlantic. All in all, I was most pleased to do busin... See more

Rated 5 out of 5 stars
Verified

Thank a lot! Got 2 items from Pedaled with nice prices, but the common — in sizes what I looked for some time) Fast delivery — yes! Not all packages from British stores going in such a short time to... See more

Rated 5 out of 5 stars
Verified

I love Condor cycles. I've been a loyal customer for years and will continue to be so. Lovely bikes, people who really care about bikes - and always a good service.

Rated 5 out of 5 stars
Verified

I was passing by as I got a puncture on my way back from work. The workshop was clearly busy but the guys managed to fit me in and get it sorted whilst I waited and even gave my chain a good clean!

Rated 5 out of 5 stars
Verified

It was easy to find and order what I was looking for on Condor's website and the team posted it very quickky. Thanks for your service!

Rated 5 out of 5 stars
Verified

Best price for item in question and speedy delivery. Also have received very efficient customer service in the past.

Rated 4 out of 5 stars
Verified

Nothing exceptional, it was a small item purchase, the price was ok and it arrived on time by regular post.

Rated 5 out of 5 stars
Verified

Great service on all aspects. Cycle runs beautifully. Thanks guys!

Rated 5 out of 5 stars
Verified

Thanks for quick response too my order... Thanks for the expedient delivery!!

Rated 5 out of 5 stars
Verified

Very efficient and helpful with my pre-winter service for my Brompton.

Rated 5 out of 5 stars
Verified

My bicycle came back literally feel like brand new. Amazing job from Condor team and appreciate the extra effort with little details. - Brompton P-Line

Rated 5 out of 5 stars
Verified

I've used Condor a couple of times now, the prices have been fair and the service has been good, I'd definitely recommend giving them a try

Rated 4 out of 5 stars
Verified

Great service, James is very knowledgeable and enjoys talking everything to do with cycling while explaining also what he is doing. More than happy to understand your needs and what you want to get ou... See more

Rated 5 out of 5 stars
Verified

Excellent service, they had the right spokes for my Brompton when other suppliers had none. Spokes received within a couple of days, and they fitted perfectly.

Rated 5 out of 5 stars
Verified

Just finished renovation of a lovely 753 Argos bike, Campagnolo throughout, bought from eBay including NOS items. The blue Campagnolo bottle I bought from Condor just the right colour to match the r... See more

We perform checks on reviews


Company details

  1. #5 of 102 best companies in Bicycle Shop
  2. #4 of 34 best companies in Bicycle repair shop
  3. #4 of 69 best companies in Bike accessories store

Written by the company

Building bespoke bicycles since 1948. We offer a large selection of clothing, accessories and components, full workshop facilities and a fitting service.

Over 70 years of service — London's oldest premium road cycling store

Written by the company

Free returns
Free and easy returns on all UK orders.
Free UK delivery and free store collection
Get free UK delivery on all orders over £30 and free worldwide shipping on bicycle framesets. Our free click and collect service lets you order online and collect at your convenience. Orders are usually ready for collection within 1 hour of placing your order.
Interest free finance
We have a range of finance options available for various levels of spend.
Same day dispatch
We are proud of our customer first approach. Paid shipping orders placed by 2pm are dispatched the same day.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Adrian is a star

Adrian is a star. I went in for an inner tube replacement after a puncture. Came out with a new tyre. Adrian explained the issues with electrifying my bike and the other add-ons needed. Also gave me the look when he asked what helmet I wore and I said I didn’t as I was a very short distance urban commuter once a week.
A real community feel where I gained more knowledge than any number of hours spent online.
Will come back again and again.

29 October 2025
Rated 5 out of 5 stars
Verified

Great service

Great service, needed to replace some damaged mudguards but they were discontinued. Condor discounted the next best alternatives, and shipped them promptly.

6 October 2025
Rated 5 out of 5 stars
Verified

Customer service 10/10

Had a slight hiccup my end on ordering the wrong things and Seb and the team were very attentive to make sure everything was put right and even followed up several way to make sure the right thing was done. Amazing customer service!

6 October 2025
Rated 5 out of 5 stars
Verified

Best there is

Great bike shop best there is. Staff very helpful & knowledgeable & I have been using Condor Cycles for over 30 years👍🏻👍🏻👍🏻

2 October 2025
Rated 3 out of 5 stars
Verified

Price good packing poor

Price of the tyres was good. Speed of delivery was good. Packing… poor. Tyres had been squashed into a strange shape to make the shipment smaller… resulting in the tyre beads being bent at right angles and permanently deformed. Literally an L-shaped kink in the beads of both tyres. If I hadn’t needed them there and then I would have returned them and requested a refund.

1 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look