Thomann Music Reviews 

Based on its association with DHL e-commerce. No real issues with Thomann itself, but I will never buy anything else from them whilst DHL e-commerce is their preferred carrier. It is their choice to employ such a useless delivery company. Still waiting for my pedal...

Five star review for Thomann

Although I was initially disappointed with the first Luna Vista Stallion - I have now received the replacement guitar and it is absolutely perfect.  It plays great, sounds fabulous and I am completely in love with it!

The speed of Thomann's response was stunning and support from Maria and Hamza was first class - thank you both.

The VIP card will remain in my case ready for gigs so that I can show others not only the beauty of the Luna brand but also the care and support of Thomann.

I just spent thousands on a b-stock microphone that arrived in a terrible state - obviously unchecked before sold. Returns process is laborious, paperwork received says I want a store credit when I asked for refund! - sly. The e-commerce return label wasn’t accepted at DHL drop-off location! Customer service at Thomann is like a slug on valium, and rude too. They used to be so good.. what happened? I’m a professional and I won’t be making another serious purchase through Thomann.

I had an issue with a keyboard that I purchased just under 2 yrs previously…. The team at Thomann were so brilliant and helpful at getting the issue sorted for me…. Wonderful after sale service…

Hi, I have recently placed an order with Thomann and I can't recommend them highly enough, although there is a delay in my order they have kept me updated on the progress, offered an alternative if I wished, I have been helped with technical knowledge too, Thomann have gone out there way to help, excellent company,excellent service and top notch customer service, thoroughly recommend.
Kind regards
Andrew Day

I had two order #202633.449251 & 202631.016776 since 27.07.2026, and they got delayed multiple times and still not arriving until this moment.
At this point i need to clarify that delay is never an issue. The real problem is, Thomann’s CS never wanted to help me solving my questions. All I ask is when would the items be arrived to their warehouse, and they just kept telling me they have no informations for that, the ETA is 28/8. Then 28/8 passed, today I asked for an updated ETA, the guy Oliver from the chatroom just sent me some screencapture of the lead time from the product pages which everyone can check by themselves, and responded me very impatiently. Eventually he said “Sir, you could choose to wait or if you don’t want to you can cancel it” and blocked my device from accessing chatroom (They’ve been blocking 3 of my devices). All my questions are reasonable, they just don’t want to do their job properly. They just want their customers to cancel the orders. None of them from the chatroom can check the details of their own warehouse, and they even can’t able / don’t want to check with their own product managers for more informations. Now the original ETA 28/8 has passed, and all my devices have been blocked by them, i don’t have any informations for my orders, and i can’t discuss for cancelling them or not (i don’t want to tho)

I ordered a bass guitar from Thomman without realising the guitar would come from Germany, so obviously a bit longer for delivery. The price was worth the wait. The bass arrived in top condition together with a Thomman gig bag of superb quality.
Highly recommend
Graham Ingham

When a fault developed with my new Boss volume pedal, Thomann replaced it without any fuss. Quick to respond to my initial query with an acceptable solution, so thank you for your excellent customer service and speedy resolution without any fuss.

I bought a £600 audio interface. It took quite a few days to arrive. When it did arrive the whole packaging was busted open at one end and then taped up in a very messy way. Like someone had ripped the box open to see what was inside. Luckily the item was not damaged but it could very easily have been. Be very careful about ordering from this store, especially if you're outside Germany.

I recently purchased the T Bone SCT 2000 valve microphone and all i can say is WOW !!

This mic can suit most needs due to is switchable multi pattern it has a smooth, clear warm sound ,
and is built like a tank with a cradel to match Everything about this mic screams quality , even the case it comes in ........And as for the price !! fantastic for such a mic

So I’ve ordered from Thomann multiple times over the years and never had an issue.
I ordered the Harley Benton PowerPlant ISO12AC Pro Modular for my new board setup.

Firstly they realised I was in the UK and sent me the UK kettle lead as part of my order at no cost, perfect! Then it all arrived. I spent 3 hours putting my board together to find out the new power supply didn’t work! I was gutted. Contacted customer services who handled everything perfectly. Spoke to their tech team and they sent me out a new unit at no charge. Told me to keep both units with no need to send the broken one back unless the replacement unit stops working.

Have been extremely happy with every communication and I now have a fully working board with the replacement unit.

I bought a pair of Yamaha HS8 monitors from Thomann, however one of them developed an issue a month later.

Once I got in touch with Thomann addressing the issue, their response was immediate and very helpful, giving me clear instructions upon collecting the faulty monitor. Two weeks later, they emailed me letting me know that a replacement was being shipped and arrived 3 days after!

In contrast to other retailers, I received exceptional after-sales service from Thomann who were incredibly helpful and immediate with resolving my issue! If you are looking in to buying music equipment, I'd highly recommend shopping with Thomann! I'll look forward to shopping with them again!

Full 5 stars!

Appalling customer service. My package didn't arrive today, says failed delivery, even though there were many people working in the shop. It's a huge shop so can't be missed! No chance I'm using Thomann again. I know it's the delivery company, but they should think about who they use in future.zero stars

I recently purchased a Taylor Gold Label 510e acoustic guitar.
I'm based on the Isle of Wight (just off the south coast of the UK), so its not easy to test and shorlist guitars such as these in person.
So I did as much research as I could, and then ordered a B-stock Taylor from Thomann - hoping it would be ok and not need to be returned.
I needn't have worried - the guitar is in perfect condition, apparently only opened for a photoshoot!
And I'm delighted that I chose the Gold Label 510e over the equivalent Martin or Furch - its a fantastic guitar....

I wouldn’t recommend this company
I ordered a guitar, case and strings. I got an email to say after purchase they wouldn’t send the order as the case wasn’t in stock for 2 or 3 weeks?
So why let people order things out of stock or atleast tell them before you order!!
Why not send the rest of the order?
When I called up to buy a different case and offered to pay more for a different one, the staff said we are closing in half hour, call back tomorrow right away!! When I said I wanted to discuss my order issue he said he didn’t know if they had a case that would fit and didn’t want to look. I spoke to someone else who wasn’t interested in looking on their system to get me an alternative case for the guitar. They told me to wait 2 maybe 3 weeks, they couldn’t be specific which is wide gap ! but one guy said he wasn’t sure if they would eve. get a case to fit the guitar??? The apathy was unreal, they just didn’t care and weren’t interested. I just cancelled the whole order and now looking to buy an alternative elsewhere
Really really disappointed 😞

I then called to try again after this review and was put on hold for 15 mins, ignored by the guitar dept then when i called back i was cut off when i was giving my customer number, then a really obnoxious guy with an irish accent talked over me and hung up when i called them a 3rd time to try and sort this. what the h'll was this all about!! i wanted to make a nice fun purchase and it was totally ruined and reduced to a stressy horrid experience!

I have ordered the hss st20 strat bundle which was great I like it it came with a faulty tuner but the sent me a new one right away without asking for the other one back which was great amazing customer service just the delivery takes ages but makes sense coming all the way from Germany

My second time using thomann and definitely would recommend them as very professional staff and service from start to finish is brilliant

I've been ordering from Thomann for several years now, and they have consistently exceeded my expectations. Their customer service is excellent, with fast responses whenever I've had a question or needed assistance.

What I appreciate most is the confidence I have when ordering from them. Whether it's a simple purchase or dealing with a return or warranty issue, I know everything will be handled professionally and efficiently. Their service is reliable, friendly, and always focused on finding a solution.

For me, Thomann is the music store I trust the most, and that's why I keep coming back. I can highly recommend them to anyone looking for great products backed by outstanding customer support.

​Very unreliable service, lack of communication, and the information provided is not clear. Thomann said that once they dispatch the item, it's in the hands of DHL and they can't do much about it. However, I suspect both companies are not being honest.
​I ordered three Eurorack modules on the 30th of June 2026, with an expected arrival date of the 7th of July.
​8th of July: Still no parcel. The tracking number didn't work and no information was available.
​9th of July: I contacted Thomann via live chat. I was told that the DHL service point refused to accept the delivery for an unclear reason. Thomann asked me to confirm my home address for a new redelivery attempt. I found this strange because I've bought from Thomann in the past, so they should already have my address.
​12th of July: I received an automated email from Thomann asking me to review the product that I hadn't even received yet!
​13th of July: A new tracking number was provided, which immediately stated that the delivery was delayed.
​21st of July: I asked Thomann for an update on the progress of my order.
​22nd of July: Thomann replied. Apparently, the courier was unable to make the delivery, and the package had been returned to Thomann. The reason given: unknown address. All of this sounds very suspicious to me. Thomann then asked me to confirm my address again. I did, but later that same day I ran out of patience and canceled my order.
​No Thomann, you don't have an excuse. Maybe everything is fine for customers in mainland Europe, but for the UK, I'll stick to UK-based retailers from now on.
​Utterly disappointing experience

I am 55 and have always wanted to play a guitar of any description. I have small hands and have never been able mater chords or get a good wrap around a guitar neck. I explained this to the team and asked for their advice. I just wanted something that I could get a tune out of. They suggested a Harley Benton Kahuna CLU-Bass Ukulele. I have had it less than 2 weeks and am already happily playing along to tracks on youtube. The advice was spot on and the build quality of the Ukulele is superb. I would strongly recommend these guys in an instant.