Dwm

When a fault developed with my new Boss volume pedal, Thomann replaced it without any fuss. Quick to respond to my initial query with an acceptable solution, so thank you for your excellent customer service and speedy resolution without any fuss.

Jay has excellent customer relations, workmanship and work timing. Well done

Great and quick delivery, really nice job excellent customer service by the delivery drivers 10/10

Very poor quality now. Morrisons fresh produce, fruit, meat, bakery etc used to be very good but its quality has noticeably deteriorated recently e.g “fresh” peaches bought last Saturday had rotted by the following Wednesday. Fresh Morrisons farmed meat no longer available, lower quality items are pre-packed by another supplier now .Staff told me this is a deliberate policy from senior management to increase profits. We no longer shop there.

Don't trust this company's spin, we installed a system two years ago which included monitoring, at that time seemed good value. They have since increased their monitoring price to an unacceptable level. Trying to communicate properly with their customer care / cancellation team is a complete nightmare. The initial Whatsapp chat is ok as far as it goes but totally ineffective for a customer, if (big if) /when they eventually call back, their cancellation team say one thing in the phone, but don't follow up what's been agreed verbally. Whilst the monitoring system seems good, their customer care service is absolutely atrocious.

Absolutely the worst cruise we've had for the following reasons:
1. Crazy crazy drink prices, the cheapest bottle wine was $40. The same could be bought in our local store for $9.50 i.e. some 400% more expensive. On checking afterwards it seems most prices were between 450% and 185% more pricey than locally bought.
2. Reductions the Captains club loyalty "benefits" results in paying more for less.
3. Excursions a complete rip off. On the first one we had a guide with a high pitched voice speaking very quickly in English translation. No one in our group had any idea what she was saying. Unfortunately none of the posters in the venue had English translations so we just looked around and wondered.
The second trip was the worst. Celebrity gave two guests a sticker for the wrong coach, resulting in our coach guide getting a call telling us to stop on the motorway while they caught up, a delay of 30 minutes. On arrival the tour guide admitted she didn't know much about the place, and after walking around for an hour looking at streets and objects she admitted didn't know what they meant, left us in the pouring rain for 2.5hr free time! She had told us churchs did not allow touring parties, but one we entered to shelter from the pouring rain and counted 5 touring parties being shown round, two holding boards from our ship!
4. To cap it all, as a result of having to walk around for such a long time in the rain to find our way back and wait for our coach to arrive, coupled with guests onboard coughing and sneezing in public areas without face protection or any policing by Celebrity, we ended up with Covid midway through our holiday, which made the rest of the cruise very uncomfortable and a nightmare journey home, not expecting to have to recover from Covid afterwards our only souvenir.
I could go on, poor / uncaring staff service in some areas, (I heard a guest ask 3 different staff members to lower sun blinds, they said they would, but didn't). I checked before leaving, they were in the still in the same position.
Never again.

Tried Cook for the first time with 10 dishes. Most were generally tasty, a couple were bland to our taste, but have to say very very expensive compared to Waitrose, the £8.95 delivery charge makes them uncompetitive.
Won't buy from them again due to the high price.

Reply 2:
Email sent with the policy number. You should also have the update notification sent via your web page last week.
I await your response.


Reply:
Thank you for your reply. Its not secure giving a ploicy number on a public platform.
If you advise your contact email address I can send you the number in the hope I get a response.
Thank you.




Tried this week to contact Staysure to notify a changed medical condition. The web site doesn't have the functionallity to advise of a hospital referral for a diagnosis, only those which have been diagnosed. Tried phoning 4 times only to be held in a queue for over 20 minutes before hanging up fed up with the recorded message saying they are "experiencing higeher than normal call" which is rubbish, clearly they don't employ enough operators to take calls. Tried the support chat line which said I had to phone! told them no-one was answering and could they call me back, no reply.
Ended up sending the notification on their contact web site two days ago, of which I have a copy, not even an acknowldgement from Staysure.
Would avoid purchaing another contrcat with them due to extremely poor customer service

Good price for good champagne, good delivery

Very poor customer service, they left two pensioners with no heat or hot water for 4 days in the middle of cold weather. Also they don't care about its employees with their atrocious hire or fire contracts causing a strike which delayed our call out.

I'm not sure what to make of this company.
I ordered 3 white flowering jasmine plants via Amazon, and two pink flowering jasmine direct from Yougarden's web site as the pink ones were not available via Amazon, though paid via Amazon.
The white flowering ones from Amazon arrived in good time and in reasonable condition, but no sign of the pink flowering ones and no response from the company to my emails.
I'll give it another week then apply for a credit card refund.
Order number OR6609299

Absolutely dreadful company. I ordered 3 water features, only two have arrived. 6 emails later, only response has been 4 automatic acknowledgments quoting 4 reference numbers for my 1st email, still waiting. They owe me £149.99.
Can anyone help get this company ho respond please?

Why can't you communicate? You're taking peoples money, not delivering, and not answering queries.
I'm going to report Primrose to the police for theft if no delivery or refund this week.

Excellent, good quality, good price, fast delivery. Thanks

East Kilbride store absolutely dreadful attitude.
They didn't want to sell us goods to protect an inflexible company policy, so they the lost the sale!
We ended up buying online cheaper!

#Update#
I can't believe it, received this response from Curry's:

"Hi ###, I was sorry to learn of problems in one of our stores. I realise you have purchased elsewhere, but we would like to look further into this and ensure this is fed back internally fully. Could you drop an email to us at l########### quoting ######## along with your address, postcode, details of what the store could not do & what you requested along with a copy of your review above".

There is no way I'm giving private information to such a horrible company. If they can't read reviews online they have a bigger operational problem that I thought.
Curry's senior management should speak direct to their East Kilbride store manager if they genuinely want go improve customer relations, he knows what happened yesterday with his ridiculous "jobs worth" inflexible "company policy / display goods" negative attitude which has not only lost Curry's this small sale, but also a new 55 inch smart TV we were going to buy from them but have now bought elsewhere due entirely to this store managers attitude.
Never again will I give any business or more of my time online responding to stupid questions from Curry / PC World, East Kilbride.

Very good, good price, quick delivery

The patronising attitude from a salesman at the East Kilbride shop lost them a potential £1200 sale whilst looking for new clubs, won't be back.

Very professional and competent, Steven took time to explain survey findings. Highly recommended.

Everyone please be advised moonpig.com has been referred to local Authority trading standings for failure to meet their own web site quality standards.