Thirdfort Reviews 

My solicitor needed some id checks which were done through Thirdfort. It was so easy, every step shown clearly with nothing complex. I did it on my mobile phone with ease.

Like so many AI-powered processes: it depends! It was straightforward for me but simply refused to work for my wife! Accepted her passport (so name and d.o.b.), accepted the council tax bill (which she's named on) but refused to accept her name and d.o.b. or her residential address. Chat bot is a continuation of the AI nonsense. Not impressed.

App easy to use.

To be honest I found this activity very intrusive. It left me feeling very uncomfortable. It smacks of big brother.

It was easy to use apart from getting pictures of utility bills.

Very helpful, excellent service.
Thank you

Awful! Bin it and start again!

Ok ok ok ok ok

Overall a very good experience, but it was a bit of a struggle to do the 'selfie' on the identification process. Managed to get it right eventually so all good 👍

if this app worked i would give it 4 stars. It has taken 3 days so far to do a simple ID check. Make a mistake and I was made to start all over again, (I couldn't find a save button) . Then the app stopped working altogether. Thinking it was me, (i am not so hot with computerised thinking), I rang the human customer services line and a nice lady was very patient and helpful with me but the app was not working / my internet was playing up so we had to give up. The app itself stopped working at all. I gave up and tried again the next day, and all was fine (I had learnt what was what) and i was told it would be passed on to the solicitor when i finished it. Next day i got a text saying I had n't finished it so it wouldn't be passed on to the solicitor. I simply hadnt thought I needed to verify that a property was not mine, ( it could have told me that the previous day). However, on trying to re-access the app it told me it didn't recognise my phone number. I contacted the AI help desk and had the usual useless AI conversation ( silly me I thought it would be quicker than waiting in a queue for a human). In the end i rang the human customer services again and spoke to the wonderful Emmanuel who sorted it in seconds from his end. A very sincere thank you Emmanuel - a true angel. The app could be a lot better. - it could work for a start, but i cannot fault the human customer services. I rate them a solid 5 stars and give thanks for them or I'd still be there trying to find my form.

A truly awful first experience which consumed the best part of a working day and it is still not resolved. I had to make a number of calls to customer
services as a result, holding on for 30 minutes at one stage before being cut off after a voicemail message which said there were no agents free. My (up to date) iPad was apparently not compatible with the process, but to change to a mobile phone was not possible without contacting Thirdfort. Multiple email exchanges later, PART of the process could be completed. I hope I never have to use this ridiculous system again particularly since the solicitor later said we could take in our documents and they would do it. The only positive was a very nice representative called Zoey who was extremely helpful and understanding . I can only hope she is on duty tomorrow!

Llewellyn was excellent. Extremely helpfull and friendly and made the whole experience (which i was dreading!) understandable and straightforward. Definitely 5* service thank you.

Emmanuel was super helpful when I was having issues accessing my transaction.

Really easy to resolve an issue. Great customer service.

Difficult and frustrating
Asked questions that weren’t relevant. Eg. Wanted to know the reference of my pension on the bank statement. I have three but only room for one.
Asked for a copy of my mortgage offer. I don’t have one.
Scan of face kept saying there was. Too much light, I was in the dark. in the end I took my glasses off.
In the end I skipped several items. It said this might hold things up. Let’s see if the solicitor wants paying or not.
Seems like there is plenty of work still to do.

I spoke to Mary she was very helpful thanks

Extremely easy to use, simple tool to verify ID

The company was very helpful
Always very quick to respond to any queries

Clear, efficient and conscientious attention to the requirements and an affable telephone manner…game, set and match.