Muve Reviews 

12,910
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,005 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and account managers for providing regular updates, explaining the process clearly, and guiding buyers from start to finish. Many people note that the efficient service, proactive support, and quick response times make property transactions much smoother and far less stressful. Some reviewers were not happy with delays and communication issues, mentioning that it took days to get replies and that reaching support when needed was difficult. A few consumers also experienced frustration regarding slow responses and felt that teams sometimes lacked proper knowledge of local property laws.

What people talk about most

Staff

Customers had positive experiences with staff, frequently expressing deep appreciation for the exceptional... See more

Service

People report positive experiences with service, noting that consumers were kept informed at every stage of... See more

Customer service

Users describe positive interactions with customer service, expressing deep appreciation for the clear... See more

Response time

Reviewers highlight positive aspects of response time, noting that customers are consistently kept informed... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how response times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anushka and Malinga have been amazing throughout our purchase!! Being first time buyers we didn’t know anything about the process, but they kept us updated and informed the entire time which was so h... See more

Company replied

Rated 5 out of 5 stars

I work with muve as a broker and refer business. A slightly complex transaction was managed well and good communication. Mohammed and Shanki looked after our mutual client and cannot fault their profe... See more

Company replied

Rated 5 out of 5 stars

We have had a great experience with Charithma, our conveyancer, she has kept us in the loop at all times. Ours hasn't been the most straight forward purchase but Charithma has helped us navigate it &... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Muve. I searched around before buying my property and i decided to go with Muve and it was the best decision i did. I had regular updates from them i was kept up with the whol... See more

Company replied


Company details

  1. Conveyancer

About Muve

Written by the company

At Muve, we’re transforming the home-moving experience by eliminating the legal black hole that causes delays and uncertainty.

Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.

Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.

We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(12,910)

2,765 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish!
I had a fantastic experience working with the Muve team for my flat purchase.
Anisha and Nethma were absolute stars throughout the entire process. They were incredibly proactive and highly professional and always kept me updated at every stage; their communication was always swift and clear.
I cannot thank Anisha, Nethma, and the rest of the Muve team enough for their hard work and dedication.
I highly recommend their conveyancing services to anyone looking to buy a property!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Muve for conveyancing at competitive price.

I recently used Muve to buy a flat in London and compared to a solicitor's firm, Muve was much more competitively priced. My account manager, Ethan, was always available, pleasant, patient and professional. everything was done online which was difficult for me being an octogenarian but with his help, I managed to go through the entire process. The conveyancer kept changing which was confusing for me but at the end, I had Naduni who was also very helpful.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Imasha and Tanya enough

I cannot thank Imasha and Tanya enough, they sorted out what was difficult dealings with a previous solicitors for me with professionalism. They kept me informed of proceedings on a regular basis, which is what you need when other people are being obstructive. I would highly recommend Muve as a team of solicitors.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Keshni was great throughout the mortgage process and helped my clients from start to finish. I can't thank her enough.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

We highly recommend Muve!

Working with Muve as our conveyancers has been a wonderful experience. Dinashi & Zeishan have been incredibly helpful, with regular updates via emails and telephone calls keeping us up to date every step of the way. They have made one of the most important steps in our lives as simple and as straight forward as possible. A huge thank you to you both!

We would recommend Muve to anyone commencing their home buying journey!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I have already recommended this company to a family member and would recommend it to anyone. Tinalee and Imasha have both been amazing, communication was great too.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, great communication! Minoli and Chenura were absolutely amazing and dealt with any issues promptly. Very happy customer!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Muve to anyone…

I would highly recommend Muve to anyone looking for a reliable conveyancing service. My case was handled by Mariyam Shiyamdeen and Zimana Ismath, who demonstrated excellent knowledge and professionalism throughout the process. They kept us consistently informed at every stage, ensuring clear and smooth communication between all parties involved. Their support made the whole process much easier and more reassuring.

30 October 2026
Rated 5 out of 5 stars

Really happy with the service provided…

Really happy with the service provided by Imaadh and Narmada. They were both very supportive, approachable and professional throughout the whole process. They kept everything clear and made the experience so much easier. Thank you both for your hard work and dedication. Highly recommended!

23 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Muhammad,

Thank you for taking the time to share your experience.

We're pleased to hear that Imaadh and Narmada were able to provide the support and guidance you needed throughout your transaction. Buying or selling a property can be a significant journey, and it's great to know that their approachable manner, professionalism, and clear communication helped make the process easier for you.

We appreciate your recommendation and your kind words. We'll be sure to pass your feedback on to Imaadh and Narmada.

Thank you again for choosing MUVE, and we wish you all the best for the future.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

We would like to express our sincere…

We would like to express our sincere appreciation to Melani Sirimanna for her support throughout our property purchase.

Our journey to buying a home was particularly long and challenging, having experienced significant difficulties with previous property transactions. Therefore, getting this purchase successfully through to exchange and completion meant a great deal to us.

Melani played an important role in progressing the transaction, particularly during the various stages involving legal enquiries, reviewing the seller's responses, documentation and final preparations for exchange and completion.

We particularly appreciated her involvement in the final stages of the transaction, helping to address outstanding matters and ensuring that the necessary information and documentation were in place so that we could proceed with confidence.

Buying a property can be overwhelming, especially when there are so many legal and administrative details to navigate. We are grateful for Melani's assistance and contribution in helping us reach this important milestone.

Thank you, Melani, for your hard work and support. We wish you all the very best.

30 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Dinuka,

Thank you so much for your wonderful 5-star review.

We are delighted to hear that your property purchase was successfully completed and that Melani was able to provide valuable support throughout the process. We understand that buying a home can be both complex and stressful, particularly after experiencing difficulties with previous transactions, so it is fantastic to know that her assistance helped you navigate this important milestone with confidence.

Your kind words regarding Melani's dedication, attention to detail, and support during the final stages of the transaction will mean a great deal to her. We will be sure to pass on your feedback.

Congratulations on your new home, and we wish you all the very best for the future.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

We cannot thank Anali and Malvindee…

We cannot thank Anali and Malvindee enough for the incredible support, professionalism, and dedication they showed throughout the sale of our home.
Selling a house can be a stressful and emotional process, but Anali and Malvindee made everything feel smooth, manageable, and well organised from start to finish. They were always available to answer our questions, kept us informed at every stage, and worked tirelessly to ensure the sale progressed as quickly and efficiently as possible.
Their excellent communication, attention to detail, and proactive approach gave us complete confidence throughout the entire journey. We would highly recommend Anali and Malvindee to anyone looking to buy or sell a property.
Thank you both for all your help and support!

30 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Paula,

Thank you for taking the time to share your experience and for placing your trust in us throughout the sale of your home.

We're pleased to hear that Anali and Malvindee were able to support you through the process and keep things moving smoothly. Buying or selling a property can be a significant milestone, so we're glad their communication and support helped make the journey more manageable.

Your feedback is greatly appreciated, and we will be sure to pass on your kind words to both Anali and Malvindee.

Thank you once again for choosing us. Should you require our services in the future, we would be delighted to assist you.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

We would like to express our sincere…

We would like to express our sincere appreciation to Zimana Ismath for her support throughout what turned out to be a long and challenging property-buying journey.

Zimana worked with us on two property transactions, and unfortunately, our first purchase did not progress as hoped. Having to start again with another property meant additional legal work, documentation and enquiries. It was certainly not a straightforward journey.

Throughout this period, we appreciated her continued involvement in handling the legal aspects of our purchases and guiding us through the various stages of the conveyancing process.

What makes us particularly grateful is that, despite the earlier challenges and the need to start again, our final purchase was successfully completed within just nine weeks. We really appreciate the work and coordination involved in achieving this.

Buying a property can be stressful, particularly when things do not go according to plan. We are grateful for Zimana's contribution throughout both transactions and for helping us finally achieve our goal of securing our new home.

Thank you, Zimana, for your hard work and assistance. We wish you all the very best.

30 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Sanjeewani,

Thank you for taking the time to share your experience!

We understand that having to restart the process after your initial purchase did not proceed as planned would have been challenging, and we're pleased to hear that your new home purchase was ultimately completed successfully. It's especially encouraging to know that, despite the setbacks along the way, the transaction was able to reach completion within a relatively short timeframe.

We appreciate your kind words regarding Zimana's support throughout both transactions and her assistance in helping you navigate the conveyancing process.

Thank you once again for choosing us. We wish you every happiness in your new home, and should you require our services again in the future, we would be delighted to assist.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

I couldn't be happier!

I couldn't be happier with the efficient service I received from both Dinali and Sehan on the recent direct sale of my home. They were on top of the transaction from start to finish which ended up almost missing a hard deadline as I was leaving for 6 weeks. They made it happen.. Much more than I can say for any of the 5 or so previous property transactions I've completed over the past several years. Thanks guys! Highly recommended!

29 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Paul,

Thank you for taking the time to leave such a wonderful review.

We're so pleased to hear that the sale of your home was completed successfully, especially with the challenge of a fixed deadline before your six-week trip. It's great to know that Dinali and Sehan were able to help keep matters moving and provide the support needed to get everything over the line in time.

We truly appreciate your recommendation and your recognition of their efforts throughout the transaction. We'll be sure to share your kind comments with them.

Congratulations on your successful sale, and we wish you all the best for the future. If we can assist with any future property transactions, we'd be happy to help.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Mahiru and Noor very professional

Mahiru and Noor very professional

1 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Stephen,

Thank you for your feedback!

We're pleased to hear that Mahiru and Noor provided a professional service throughout your transaction. Positive feedback such as yours is greatly appreciated and will be shared with them.

We wish you all the best, and should you require assistance with any future property matters, we'd be happy to help.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Nonso and Cynthia Ifeka

We cannot thank Nadvi Mohideen and Sharan Prabakaran enough for their exceptional support throughout our house purchase.

Despite a challenging transaction, unexpected delays and considerable pressure, both demonstrated outstanding professionalism, patience, commitment and genuine care. Nadvi was diligent and reassuring in handling the legal process, while Sharan was consistently proactive, responsive and supportive in coordinating matters and keeping everything moving.

What stood out most was their willingness to go the extra mile and their understanding of how much this purchase meant to our family. Their dedication made a real difference and helped make a challenging experience considerably more manageable.

Nadvi and Sharan are a tremendous asset to Muve. We are genuinely grateful for everything they have done and would wholeheartedly recommend them to anyone looking for a conveyancing team that genuinely cares about its clients.

30 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Nonso,

Thank you for your lovely feedback!

We're delighted to hear that Nadvi and Sharan were able to support you throughout your house purchase, particularly during what sounds like a challenging transaction. We understand that property purchases can bring unexpected obstacles and pressures, so it's wonderful to know that their professionalism, responsiveness, and dedication helped make the process more manageable for you and your family.

We greatly appreciate your kind words and recommendation, and we'll be sure to share your feedback with both Nadvi and Sharan.

Congratulations on your new home, and we wish you and your family every happiness for the future.

Kind regards,
Kavindi
Team MUVE

Rated 1 out of 5 stars

Terrible

Terrible, had to constantly chase them up. They actually missed my agreed exchange date and I had to ask what was going on. Unprofessional, Very stressful. The team kept changing. My brokers had to be involved to help communicate with them.

Unfortunately I would not recommend at all. Upsetting and stressful. Very sad to give a review like this but this is my experience.

4 November 2026
Unprompted review
Muve logo

Reply from Muve

Dear Multimich,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience was not a positive one and regret the frustration and stress this has caused.

We take concerns regarding communication, delays, and service levels very seriously, as we understand how important it is to feel informed and supported throughout a property transaction. We are particularly concerned to hear that you felt the need to repeatedly chase for updates and that your exchange date was impacted.

Unfortunately, we are unable to identify your transaction from the information provided in your review. Please contact us at feedback@muve.me.uk with your property details and case reference number so that we can investigate your concerns thoroughly and discuss the matter with you directly.

Kind regards,
Kavindi
Team MUVE

Rated 1 out of 5 stars

Very disappointed with our experience

Very disappointed with our experience.
We had read so many positive reviews but for us this has not been the case.

They are very slow and we have not been provided regular updates. We chose the service as they say they can provide a service within seven weeks, we are on week five now and still on the introduction phase.

I have messaged the account manager and conveyancer and am being told it will likely be twelve to fourteen weeks, despite there being no chain and us being first time buyers.

5 October 2026
Unprompted review
Muve logo

Reply from Muve

Dear Phillip,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience has not met your expectations, particularly regarding the pace of progress and the level of communication you have received. We also appreciate your concerns regarding the lack of regular updates during this important stage of the process.

Please be assured that your feedback has been taken seriously. A dedicated Resolution Agent will be in touch with you shortly to discuss your concerns in more detail, review the progress of your matter, and work towards a resolution.

Kind regards,
Kavindi
Team MUVE

Rated 5 out of 5 stars

Very Supportive Team

I can say that my sale was very stressful with many ups and downs. However, I always felt my Case Handler Kevin and Conveyancer Vihara were doing all they could for me. Appreciate their support and hard work, and they really went the extra mile to get exchange. Recommend.

4 November 2026
Unprompted review
Muve logo

Reply from Muve

Dear Charlie,

Thank you for taking the time to leave a review.

We recognise that property sales can be stressful, particularly when there are unexpected challenges along the way, so we're pleased to hear that Kevin and Vihara were there to support you throughout the process. It's great to know that their commitment, communication, and determination helped keep things moving forward and ultimately reach exchange.

Thank you for your kind comments and recommendation. We'll be sure to share your feedback with Kevin and Vihara, who will be delighted to hear they made a positive difference during your transaction.

Kind regards,
Kavindi
Team MUVE

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