Thirdfort Reviews 

Call was answered very quickly. The agent that I spoke to was extremely polite and helpful. All my questions were answered.

Joseph the representative was really helpful and informative

Mostly "User-friendly"!!!!
The App was super simple to use until it came to the Passport scanning using the NFC. Instructions simple BUT COMPUTERRRR SAYS NoooOOOO!!! Omg! Next level crazy! Trying to get my protective phone case off, resulted in my cherished lifeline of a phone literally pinging 20 feet across the kitchen floor...I was NOT HAPPY and heart rate hit high numbers!!! IT took me numerous, varying attempts to finally get the NFC to read my RFID chip.... What and why was making this so awfully hard!?!? The connection kept saying it was interrupted which also did not help! This process was not at all easy and I am normally okay with tech, so I honestly do not know what I was doing wrong!?! .. however, all checks cleared and I have used this app before and I noticed a huge improvement in the ease of use. The only part which will make you want to scream and cry is the scanning of the Passport chip bit.... other than that a piece of cake! So ....why the 5 stars after so much drama and a possible cracked screen!?! I gave 5 stars due to overall improvement to the entire app and recognise with grace that NFC, my Passport and me just dont gel!!!! ;-)))

Easy to operate

Extremely helpful

Emmanuel helped me out within a few minutes and was friendly and kind.

I scanned my passport 4 times on the app. Each time the app told me that my passport had been successfully scanned but when I tried to move on I got the oops something went wrong. Plus when scanning the app kept telling me to avoid a white background when my passport was on a Matt black background . So I have told my solicitor the app is defective and I will physically take all documents to her office for inspection. Terrible experience.

My User experience was top notch. I spoke to a guy called Llewellyn from Customer Support.
He was very helpful and couldn’t do enough to make sure I was satisfied.
He came up with a very proactive suggestion regarding the third party in this issue, which I appreciated greatly.

Excellent and easy to use

It was easy to use and clear.
One issue I found, it asked employment status which was fine but it wanted payslips which I don't have as I am self-employed.

Fairly simple to use.
Instructions are easy to follow and we are in our 70’s.
Saves having to visit offices for checks
Took about 15 minutes to complete

I certainly would not have been able to complete the task of ID and proof of funds today without the help of Llewellyn. Whilst he was very professional, he was also very personable and most helpful.

Laura in the support team was super helpful with queries we had when we were going through AML checks and needed advice on a fitness and probity match which we had never come across before. She was extremely prompt and very helpful, as usual with the support team at Thirdfort!

The patience they showed me was very important in answering the ID check

The APP is easy to use. Explanations are all there for any questions you may have. I did have to re read the instructions on how to scan your passport as that wasn’t straightforward. This is the only reason I didn’t give 5 stars

Joseph quickly understood my question and was able to resolve it.

Chap on the phone was really helpful answering all my questions thankyou

Very quick and efficient.

Thank you Tahira, for you help. She was very informative when resolving my queries.

Absolutely riduculous amount of information you have to supply. Don't they realise we live in a paperless world - no bank statements, council tax bills, utility bills, and heaven help you if you don't have a valid passport or driving licence. It keeps saying the upload was successful then telling you there's a problem but it won't tell you what it is!