Bag itself was exactly as shown online and in excellent condition. Charged for expedited delivery but product was delayed greater than a week due being held by customs and not being able to reach th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was long however it was taken care of in a very professional manner .Was able to contact customer service and they resolved the issue. Gives a customer confidence with this kind of service an... See more
Item is exactly as described and was significantly cheaper than other retailers. The only reason I haven’t given 5 stars is delivery date changed and item (which was a birthday gift) arrived on day of... See more
I reached out to confirm measurements on a Vivienne Westwood top. Within 24 hours, I not only received measurements but also a series of pictures. Completed the purchase and received the item on the e... See more
Company details
About SSENSE
Written by the company
About SSENSE
SSENSE is a Montreal-based fashion platform with global reach. Founded in 2003, SSENSE is pacing the vanguard of directional retail with its mix of over 500 luxury, streetwear, and avant-garde labels for men and women.
Our Mission
Currently serving 150 countries, generating an average of 76 million monthly page views, and achieving high double digit annual growth since its inception, its field of focus has grown beyond that of a typical e-commerce entity as it explores the nexus of content, commerce, and culture. More than just a retailer, SSENSE is becoming a cultural protagonist in its own right.
Contact info
SSENSE MONTRÉAL: 418 St Sulpice St, H2Y 2V5, Montreal, Quebec, Canada
- +1 877 637 6002
- customercare@ssense.com
- www.ssense.com
4.0
Great
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
extremely satisfied with your products
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Getting annoyed being asked to write a…
Getting annoyed being asked to write a review for free, stop rating products unless they are above and beyond and they were not
26 August 2026
Reply from SSENSE
Hello,
Thank you for sharing your feedback with us. We completely understand your frustration regarding review requests, and we sincerely apologize for any inconvenience caused.
Please be assured that you can opt out of receiving future review invitations at any time by clicking the unsubscribe link located at the bottom of our emails. We appreciate your patience and thank you for taking the time to share your perspective with us.
Best regards,
SSENSE Customer Care
Excellent Selection and Service
I was able to find an item I had been looking for and secure it with ease. Shipping rates are very reasonable. Returns are not complimentary so when shipping internationally (as I was) you do need to be careful about size. I was purchasing a brand from which I already own many pieces so I was fairly confident. The site provides detailed flat lay measurements for each item which is extremely helpful in ensuring you choose the correct size.
2 September 2026
The bracelet looked beautiful at first…
The bracelet looked beautiful at first but after a month it literally broke. I am extremely disappointed and I want a full refund because for the price the quality is mediocre and this is insane. I got this less than 30 days ago and today the orb on the bracelet just snapped. It was a Vivienne westwood bracelet. The brass part also started to become reddish. This is terrible quality for the price.
19 August 2026
Reply from SSENSE
Hello,
Thank you for taking the time to review us.
We’re sorry to hear your experience was not pleasant. We can see that one of our agents is currently in contact with you to work on a solution.
Wishing you a lovely day!
Best regards,
SSENSE Customer Care
Shoes right
The shoes came as pictured. Quick arrival. I will order from this site again.
26 August 2026
The delivery service was great
The delivery service was great. I really had a great first experience.
26 August 2026
Everything went well.
Had questions answered, effective delivery. RIDICULOUSLY low price on an item. A++++
26 August 2026
The price and quality is perfect!!
26 August 2026
If i can give zero stars i would.
If i can give zero stars i would.
I ordered shoes 4 days ago.
No sign of a dispatch and date for the arrival of the order.
I contact them every day, every day they say they can not confirm when will be dispatch nor it will arrive before i travel!!!
Last message from them : cannot guarantee the delivery of the item at this time.
How is this even ok, abusive and horrible.
£400 order
2 September 2026
Unprompted review
Reply from SSENSE
Hello,
Thank you for taking the time to review us.
We’re sorry to hear your experience was not pleasant. We can see that one of our agents is currently in contact with you to work on a solution.
Wishing you a lovely day!
Best regards,
SSENSE Customer Care
Quick shipping and consistent updates
Quick shipping and consistent updates, liked the item.
26 August 2026
Simple fast delivered on time
Had a great experience. It was a gift for someone's birthday they loved it
2 September 2026
Quick order processing and delivery!
2 September 2026
Love that u put model size
2 September 2026
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