The product was exactly what I wanted . It turned up quickly and as described. I would have given it 5 stars had the Invoice not have caused some panic by wrongly suggesting the cable should not be... See more
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Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.
1 Barton Road, Riverside Park, TS2 1RX, Middlesbrough, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
I’ve been scammed.Spent £150 no delivery info totally impossible to get hold of.Read the other reviews and avoid.
Taking court action.
The order went through great and I instructed where to leave the goods and the courier just knocked on the door and did not leave to goods, I still do not have the goods
Not happy with the order as it missed the 10am deadline to deliver. Would like the refund for the item as it came three days after
This has been the worst and horrible experience I have ever had in my 11 years of business. We have placed two orders with this company, worth approximately £150, and despite multiple attempts to contact this company by mail as well as by phone contact but we have received no response and no refund.
We have tried to resolve this matter amicably, but since there has been no communication or refund, we are now preparing to take legal action to recover our losses.
This experience has been extremely disappointing, and we will no longer use this company in the future.
We sent multiple mail but we didn't get any response from this supplier we attached mail which we sent to this supplier with review
All good until about a month ago. Last 2 orders have taken 2-3 weeks to deliver, after chasing on telephone (so much for the next day delivery).
No reply to emails on these matters either! Calling them used to be straight through, but now last 2 attempts were expected wait times of 28 and 36 minutes, but I cannot waste that amount of time queuing. I will not be ordering anymore from them, as they are now unreliable and I am running a business.
Used them a couple of times now and once again an excellent service, once again materials were delivered next day and at a very good price.
Cannot fault them.
Good company quality products and competitive pricing with fast delivery.
Items came late then when I opened the box they had sent out the quantities from the order. Unfortunately not reliable enough to use for suppling materials for your projects. Hopefully this is just a one off and other orders go through smoother.
Order made on Friday evening. As this after the cut off time of 2.30pm I expected the order to be processed on Monday, no worries. Next day delivery was expected as the order was over £50 and I only live up the road. Except it still hasn’t been delivered on Wednesday. Only yesterday at 17.31 got an email with my invoice. Tried to ring today, drove from Hartlepool to Bishop Auckland on hold and just give up. I reckon they're too busy dealing with complaints to be fair so I don’t hold that against them. To be honest it’s not the first time I’ve been sat waiting a number of days from them, and don’t talk to me about using the click and collect. If you do put a full half day aside as you’ll be stood waiting and more likely sent over to Cleveland cables to which they’ll have no idea what’s happening either.
I hate leaving a bad review but really there’s better online suppliers to use. And these need a total shakeup as it’s not just myself in the trade who’re disappointed in them.
If you can’t fulfill your next day delivery just stop advertising you will. Stop leaving customers in the dark. It’s impossible to work with you if you can’t supply local business in an acceptable timeframe.
No doubt you’ll respond to this with a load of information that is totally irrelevant as my order isn’t with me, now.
I placed my first order late Friday, goods arrived Sunday. Well packaged in a stout cardboard box and prices were by far the cheapest I could find. I highly recommend this company and will definitely be using them again.
Very good service, part was sent in error but was very quickly rectified.
The fibre cable has not yet been delivered. I have rung twice and both times someone has promised to ring back but not done so. Most of the time the phone queue is impossibly long. An order I put in at the same time for power cable was delivered quickly so I still have hope but the after-sales service is inadequate.
Excellent service. The item purchased was just what I had expected. Received quickly and well packed
Order delivered a week later than said and that after paying extra for delivery,after chasing up order was sent out,only half order arrived.Called to speak to someone.Very rude and unhelpful.Will never ever buy from this company again,what a terrible service.
Everything I needed at a great price and quick delivery too. You couldn't ask for a better business to buy from. Delivery by DPD meant I was able to track the parcel to my door and wait outside for the driver saving both myself and the delivery driver time. Thanks Graham
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