Superlec Direct Reviews 12,346

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, good quality products, and competitive prices. Consumers appreciate the fast delivery service and the fact that items are well-packaged. Many reviewers highlight the easy-to-navigate website and the prompt responses received when ordering online. People also appreciate the wide selection of products available and consider this business their go-to place for specialist cables. While opinions on the order process are mixed, the company generally resolves issues quickly, such as sending replacements for broken or incorrect items. Overall, consumers are very satisfied and happy to recommend this retailer.

Based on these reviews

Rated 4 out of 5 stars
Verified

The product was exactly what I wanted . It turned up quickly and as described. I would have given it 5 stars had the Invoice not have caused some panic by wrongly suggesting the cable should not be... See more

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Rated 4 out of 5 stars
Verified

Always easy to order from although I would like confirmation of despatch to put mind at ease that the parts are on the way. I was beginning to worry as this last order took a little longer to arrive.

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Rated 4 out of 5 stars
Verified

I purchased two carbon monoxide detectors . They have arrived , I have installed them and hopefully they will keep me safe for the next ten years. They arrived well protected - thank you. Took a litt... See more

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Rated 4 out of 5 stars
Verified

Easy to order on-line. Although delivery was quick by courier it was expensive for a low value and lightweight order. An improvement would be to offer lower cost normal postal delivery.

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Rated 5 out of 5 stars
Verified

We are rebuilding our place a bought switches and sockets for the second fix. Ordered 50 plus items all arrived well packaged and in excellent condition. A couple of items were not delivered as they w... See more

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Rated 5 out of 5 stars
Verified

Product purchased was a fraction of the retail price I would have paid. Product delivered swiftly and fairly priced. Product purchased is exactly right and of excellent quality. Will certainly use... See more

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Rated 5 out of 5 stars
Verified

Ordered some electrical items that were very competitively priced and they were delivered on time. Second time I have used Superlec direct and will do so in the future highly recommend this company

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Rated 3 out of 5 stars
Verified

First time I've used Superlec. Ordered two urgent different smoke alarms. Unfortunately, one was picked incorrectly and the wrong model when delivered. Their customer service were very helpful and pro... See more

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Rated 3 out of 5 stars
Verified

Poor on the delivery side of things ! We ordered before 9:30am on Friday for a Monday delivery but it didn’t come until late tuesday which was the day I should have fitted the car charger. This is not... See more

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Rated 3 out of 5 stars
Verified

I liked Superlec efficient handling of the order and the timely delivery of goods. I disliked the lack of information on shipment prior to delivery. I also found the search for products difficult to... See more

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Rated 5 out of 5 stars
Verified

Good online wholesaler, great selection, competitive pricing. A bit clunky website, but got used to it. My go-to place for specialist cable.

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Rated 5 out of 5 stars
Verified

Good selection of products at great prices. Quick trouble free service. Fast delivery too. Highly recommended, will be using Superlec again!

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Rated 3 out of 5 stars
Verified

Prompt delivery but some items missing. So far no response to me emails and phone says minimum wait of 49 minutes.

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Rated 3 out of 5 stars
Verified

Item that was ordered was received as described, BUT no communication!!! Emailed them twice to ask to confirm order and to ship it- ignored! It was not until I started a case with PayPal and they... See more

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Rated 3 out of 5 stars
Verified

Very happy with the quality and service fron superlec. Only issue on this purchase was the delivery / carrier. The 70kg reel was delivered by a single delivery driver with no tailgate lift and reques... See more

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Rated 4 out of 5 stars
Verified

Great service and delivery with DPD the best I did try to contact to Ammend/increase my order but go no response on the phone so that was slightly worrying hence the four stars

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Rated 5 out of 5 stars
Verified

fast delivery, good price. item arrived well packed, with clear documentation. good quality, easy to use product.

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Rated 5 out of 5 stars
Verified

The EV cable came on time ,was good quality and the beest price I could find anywhere. I would recommend using Superlec and will use them again.

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Rated 5 out of 5 stars
Verified

The order was placed and received within the delivery time limit. We had 1 of the lamps we purchased was broken but they resolved it straight away and sent out a replacement.

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Rated 3 out of 5 stars
Verified

Good price but not next day delivery as advertised. Confirmed order before 1pm on Tuesday but not delivered until Thursday with no update.

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Rated 5 out of 5 stars
Verified

Spot on. Used superlec a few times now and always been spot on. Glad to be supporting a north east company as well!

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Rated 5 out of 5 stars
Verified

Super speedy delivery very well packed. Can’t think of anything they could have done better.

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Rated 5 out of 5 stars
Verified

Fridge light failed. Replaced promptly to exact specification at a good price. Excellent, very satisfied, thank you for your swift response

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Rated 5 out of 5 stars
Verified

Always good service and great prices from Superlec, the fact they are local is a bonus as I can go and pick things up over the counter.

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Rated 5 out of 5 stars
Verified

Easy to navigate website, fast next day delivery with a helpful driver who carried the heavy cable drum to where I wanted it. Excellent company to deal with.

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Rated 5 out of 5 stars
Verified

I have used this company on a number of occasions. They have goid stock levels and competitive prices. The items always arrive well packaged and on time. I highly recommend this company

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Rated 5 out of 5 stars
Verified

Easy to use web page , plain and simple order and delivery details . Good comms on delivery, packaged well . Would definitely order again

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Rated 5 out of 5 stars
Verified

Great communication when I was uncertain about accuracy of my online order. Following this, kept fully updated on order status and delivery date and times.

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Rated 4 out of 5 stars
Verified

Easy to navigate website, combined with good pricing means I'll be back as Arnold would say. 🙄🙂

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Rated 4 out of 5 stars
Verified

Speedy delivery and competitive prices. It would have been nice to receive a notification that my order had been dispatched however, so a slightly lower score because of this. Otherwise excellent.

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Rated 5 out of 5 stars
Verified

The down lights i ordered fit perfectly and the choice of light temperatures is a bonus, going to order another couple next week

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Rated 4 out of 5 stars
Verified

Good experience. Had a few delivery issues, which were out of their control. However the communication in resolving the issues was 1st class.

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Rated 5 out of 5 stars
Verified

I ordered some cable from Superlec and it was delivered quickly, is good quality and the price was very competitive.

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Rated 5 out of 5 stars
Verified

This was my first purchase from this company and service was excellent goods delivered promptly in time mentioned ,the price compared to others was the cheapest

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Rated 5 out of 5 stars
Verified

Great cooker connector unit. To get a surface mounted box complete, you need items 217 and 218

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Rated 5 out of 5 stars
Verified

Ease of ordering, price. I searched for this timer, and found Superlec to be the cheapest supplier.

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Rated 5 out of 5 stars
Verified

Had exactly what i needed to replace some faulty down lighters. Fast shipping. Great price. Top notch.

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Rated 5 out of 5 stars
Verified

Good service with fast delivery. Nice quality product at a reasonable price.

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Rated 5 out of 5 stars
Verified

Excellent service. Received parts quickly and at a reasonable price. Would use again.

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Rated 5 out of 5 stars
Verified

Prompt service on both occasions that I have ordered from them.

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Rated 5 out of 5 stars
Verified

Brought from this company before, they consistently, never answer the phone, never reply to emails, I don't believe their next day despatch claims, our order placed on the 17th, received today, but th... See more

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Rated 5 out of 5 stars
Verified

great price, arrived quickly and was carefully packaged

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Rated 5 out of 5 stars
Verified

Prompt response to on line ordering and a swift delivery

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Rated 5 out of 5 stars
Verified

Second order from this company excellent service and competitive prices rung.

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Rated 5 out of 5 stars

I really like this company. I've bought various cables from them and always found them to be good value. I especially like that they will cut cables to the length you need. The customer service is als... See more

Company replied

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Company details

  1. #153 of 197 best companies in Electronics store

Written by the company

Superlec Direct is one of the UK's leading online electrical product distributors with over 35 years in the industry. Apart from our vast range of installation accessories we offer the UK's largest stock of cables, in particular all SWA cables. We also offer top quality branded electrical products such as home security systems to wiring accessories at consistently competitive prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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Replied to 94% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

This has been the worst and horrible experience with this supplier

This has been the worst and horrible experience I have ever had in my 11 years of business. We have placed two orders with this company, worth approximately £150, and despite multiple attempts to contact this company by mail as well as by phone contact but we have received no response and no refund.

We have tried to resolve this matter amicably, but since there has been no communication or refund, we are now preparing to take legal action to recover our losses.

This experience has been extremely disappointing, and we will no longer use this company in the future.

We sent multiple mail but we didn't get any response from this supplier we attached mail which we sent to this supplier with review

30 October 2025
Unprompted review
Rated 1 out of 5 stars
Verified

We're good, now unreliable

All good until about a month ago. Last 2 orders have taken 2-3 weeks to deliver, after chasing on telephone (so much for the next day delivery).
No reply to emails on these matters either! Calling them used to be straight through, but now last 2 attempts were expected wait times of 28 and 36 minutes, but I cannot waste that amount of time queuing. I will not be ordering anymore from them, as they are now unreliable and I am running a business.

18 October 2025
Rated 5 out of 5 stars
Verified

Excellent

Used them a couple of times now and once again an excellent service, once again materials were delivered next day and at a very good price.
Cannot fault them.

15 October 2025
Rated 1 out of 5 stars
Verified

Items came late then when I opened the…

Items came late then when I opened the box they had sent out the quantities from the order. Unfortunately not reliable enough to use for suppling materials for your projects. Hopefully this is just a one off and other orders go through smoother.

22 October 2025
Rated 1 out of 5 stars

Delivery dates never materialise

Order made on Friday evening. As this after the cut off time of 2.30pm I expected the order to be processed on Monday, no worries. Next day delivery was expected as the order was over £50 and I only live up the road. Except it still hasn’t been delivered on Wednesday. Only yesterday at 17.31 got an email with my invoice. Tried to ring today, drove from Hartlepool to Bishop Auckland on hold and just give up. I reckon they're too busy dealing with complaints to be fair so I don’t hold that against them. To be honest it’s not the first time I’ve been sat waiting a number of days from them, and don’t talk to me about using the click and collect. If you do put a full half day aside as you’ll be stood waiting and more likely sent over to Cleveland cables to which they’ll have no idea what’s happening either.

I hate leaving a bad review but really there’s better online suppliers to use. And these need a total shakeup as it’s not just myself in the trade who’re disappointed in them.

If you can’t fulfill your next day delivery just stop advertising you will. Stop leaving customers in the dark. It’s impossible to work with you if you can’t supply local business in an acceptable timeframe.

No doubt you’ll respond to this with a load of information that is totally irrelevant as my order isn’t with me, now.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I placed my first order late Friday, goods arrived Sunday. Well packaged in a stout cardboard box and prices were by far the cheapest I could find. I highly recommend this company and will definitely be using them again.

24 October 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Problem resolution poor.

The fibre cable has not yet been delivered. I have rung twice and both times someone has promised to ring back but not done so. Most of the time the phone queue is impossibly long. An order I put in at the same time for power cable was delivered quickly so I still have hope but the after-sales service is inadequate.

22 October 2025
Rated 1 out of 5 stars
Verified

Worst company have ever dealt with...

Order delivered a week later than said and that after paying extra for delivery,after chasing up order was sent out,only half order arrived.Called to speak to someone.Very rude and unhelpful.Will never ever buy from this company again,what a terrible service.

22 October 2025

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