Bought a refrushed laptop: the machine was of high quality and I was happy with that. However, the Windows 11 Pro license installed on the machine did not work / did not activate and Proshop was not... See more
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Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. W... See more
Company replied
Great service. Item was shipped straight away and arrived in a very reasonable timeframe. Everything was automated and efficient. It was easier to buy from Proshop than stores locally in Finland.
Great prices, good experience. Bought an espresso machine well below prices found elsewhere. The order was shipped within timely manner. The only thing, I'd improve upon is transparency/visibility... See more
Company replied
Company details
Information provided by various external sources
Laaja valikoima, halvat hinnat ja nopea toimitus – Proshopilta löydät aina ajankohtaisimmat tuotteet parhailla hinnoilla.
Contact info
Finland
- www.proshop.fi
4.3
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5090 graphics card was under warranty…
5090 graphics card was under warranty and send it to proshop due to not working hdmi port. After i sent the card for rma +-10 weeks later they have noted that i didn't buy the card from them and the id don't match their system
My invoice has no identification number. I contacted them via phone. They said they want photos of the card?! Like they didn't have time in 10 weeks to do that?!
How is this possible? Card is worth several thousand euros
Like i have money to buy several 5090 and proshop is only shop in Finland to sell founders edition model
I tried askin id of the card that i ordered, but they refuse to give me it. I feel cheated
5 November 2026
Unprompted review
Fast delivery & excellent service
Fast delivery & excellent service. Competitive pricing.
2 November 2026
Unprompted review
A+ service
Got what was advertised, items work, were delivered really fast and were even inexpensive. No complaints whatsoever.
27 October 2026
Unprompted review
I ordered and paid that the package…
I ordered and paid that the package will be delivered to my home address... However, I waited the whole day and received late in the afternoon a text message that they were not able to deliver it and that I will be informed where to fetch my package. 2 days later I have been told to fetch my package from PostNord which is 40 km from where I live. I demand compensation/refund for "home delivery" and I advise Proshop to replace PostNord with somebody more reliable.
27 October 2026
Unprompted review
reasonable price
reasonable price, good transportation. Its so easy to buy a lava lamp online.
thanks.
2 October 2026
Unprompted review
Correct good product; quick delivery. Great!
30 September 2026
Unprompted review
Delivery went perfect
Delivery went perfect. Excellent service, thank you very much!
29 September 2026
Unprompted review
Great service
Great service. Item was shipped straight away and arrived in a very reasonable timeframe. Everything was automated and efficient. It was easier to buy from Proshop than stores locally in Finland.
18 September 2026
Unprompted review
Bad customer support
Bad customer support, charged me twice.
Update following Proshop’s response:
Hi, Thank you for your response, but my complaint goes beyond confusion about the payment.
My main concerns were the poor customer support, money being tied up on my card for weeks, and my order being split without me requesting it. When I objected, I was told nothing could be done, yet I was expected to pay shipping twice for what I had placed as a single order.
Whether the amounts were technically charges or reservations does not change the fact that the money was unavailable to me for weeks.
Explaining how your internal system works does not address the way this was handled. I would appreciate a response that addresses these concerns directly, rather than treating the experience as a misunderstanding about payment.
22 September 2026
Unprompted review
Reply from Proshop
Hi,
Thank you for your feedback. We’re sorry for the confusion regarding the payment.
When an order is split into two separate orders, our system requires the new order to be paid for separately, as the original payment cannot be transferred or divided between two different orders. We understand that this can be inconvenient and may give the impression that you have been charged twice.
The extra payment reservation is released when the order is packed and the card has been charged.
We’re sorry if this was not clearly explained to you during the process.
Edit:
Regarding the split shipment, we would like to clarify that the order was split by you. We don´t split customer order without asking.
In the email we send offering the option to split an order, we also inform customers that shipping costs will be added if the value of the order is below EUR 100.
We are sorry to hear that you were dissatisfied with the customer service and with how the situation was communicated to you. We appreciate your feedback and understand that clearer communication could have helped avoid some of the frustration.
Best regards,
Proshop
Great product for this price
Great product for this price, the delivery was quick.
27 August 2026
Unprompted review
Great prices
Great prices, good experience.
Bought an espresso machine well below prices found elsewhere. The order was shipped within timely manner. The only thing, I'd improve upon is transparency/visibility in shipping.
7 August 2026
Unprompted review
Reply from Proshop
Hello and thank you for the feedback.
We are happy to hear that you are satisfied with your purchase and delivery time. You can track the shipping on Postnord´s page with the tracking number.
Have a nice day,
greetings, support@proshop.fi
Bought a refrushed laptop
Bought a refrushed laptop: the machine was of high quality and I was happy with that. However, the Windows 11 Pro license installed on the machine did not work / did not activate and Proshop was not able to provide a new license key to be used for activation - instead was asked to send the machine back to Denmark for a 5 min job...
EDIT: Just received a Windows license key from Proshop so all is good now.
1 August 2026
Unprompted review
all is perfect
1 August 2026
Unprompted review
The product was good package was good…
The product was good package was good receiving on time. The services look fine.
2 August 2026
Unprompted review
Very nice products for good value
Very nice products for good value. I'm very satisfied by this site.
11 June 2026
Unprompted review
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