Proshop.nl Reviews 

Dear Proshop Customer Service,

I would like to formally express my dissatisfaction regarding the handling of my defective Zaptec charger purchased through Proshop.

After experiencing problems with the device, I contacted Zaptec Benelux directly. Following their investigation, the charger was confirmed to be defective, and a replacement process was initiated through an official support ticket.

Despite this clear technical assessment from the manufacturer, Proshop requested to inspect the charger independently. I complied and returned the unit. However, the charger has now been in Proshop's possession for more than two months, leaving me without an essential EV charging solution during this entire period.

What is particularly disappointing is that after keeping the product for such a long time, Proshop has now decided to send it to a third-party company for further examination. This raises serious concerns about the efficiency of the process.

If Proshop does not possess the technical expertise or facilities required to evaluate a Zaptec charger, then the manufacturer's diagnosis and replacement decision should be respected and implemented without unnecessary delays. A customer should not be forced to wait months for the resolution of an issue that has already been verified by the manufacturer.

As this involves a critical product required for charging my vehicle, such prolonged delays are unacceptable and create significant inconvenience. Furthermore, this situation not only negatively affects customer confidence in Proshop but also risks damaging the reputation of Zaptec itself. Potential customers may associate these delays with the Zaptec brand, potentially resulting in loss of market trust and future sales.

Fast shipping, carefully packed, products as described, Thanks a lot!

I never received my order. Sent emails and slow responses, promised date was never followed

Great discounts and quick delivery even to another European county.

Excellent price, product and order workflow

The product you send me was broken, and my business depends of this product !

Good and fast delivery. Ordering was easy from the website

Fantastic company and great products, but shipping options need improvement
I am extremely satisfied with the Proshop. It is a fantastic company with great products and sharp prices. I have absolutely no complaints about the service or the quality of the items themselves.
The only bottleneck is the delivery. Because the orders come from Denmark, they are standardly handed over to DPD. Unfortunately, the delivery via DPD in my area almost always goes wrong and packages regularly go missing. This is purely due to the carrier and not the webshop itself. However, it is now becoming a real barrier for me to continue ordering from this company.
It would be a huge improvement if the Proshop gave customers the option to choose their preferred delivery service during checkout. That way, customers who have bad experiences with a specific carrier in their neighborhood can still order with peace of mind. For the rest, an absolute recommendation.

Top shop, products not every shop offers

The package arrived a little later than expected, not a big deal. But it had also arrived damaged. I don't know when the damage happened ofcourse, but i was bummed to see a hole in my lego box.

While the service of the employees was great, my product arrived with signs of use and honesty gave second hand vibes, deslite it listed as brand new it had a fee scratches and a broken piece of a plastic, parts of the packaging were also already off when it arrived. I however already waited fot long and was not bothered enough with the scratches to return it(especially since I would have to dismantle the whole chair if i were to send jt back which wouldve been a pain!

Best price i have ever seen, nicely delivered! Great experience

I bought a Deerma Kettle DR035S. The product arrived on time. I am happy with the quality of the product which I purchased with a reasonable price.

Good price and fast shipping! Thanks

I ordered a gift with the expectation that it would be shipped within NL, but it was actually shipped from Denmark, and it arrived too late. I am disappointed with this company.

Fast service all the way from DK with complete track and trace througout the whole process.

Good product, good price, came from denmark, but was really fast and reliable. Happy!

The courier was fast and prompt.
The product : NOCO Genius 10 fast, intelligent, and rugged charger at an acceptable price compared to market offers

Everything was perfect. I received my halo mesh device on time in the Netherlands. Price was also perfect.

Recently bought here for the first time. Product arrived within a couple of days in the Netherlands. So far so good. Just two points of criticism:

1. The electronic device box was packed in a larger box without another other filling. That creates sn unnecessary risk of damage, as the package can just jump around in a larger box.
2. It's impossible to track your order directly from the website when you're logged in. The only way is to use the link in the confirmation email. That takes you to an order page within you own account, but you cannot reach that page from within your account. Probably an issue arising from inadequate localisation (Dutch), but nevertheless somewhat annoying.