Parcelhero.com Reviews 23,336

TrustScore 3.5 out of 5

3.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the ease of arranging collections and the variety of options available. People highlight the speed of delivery and the ability to track parcels. The service is considered easy to use, with a straightforward booking process. Reviewers also mention the helpfulness and politeness of the couriers. The prices are considered great and reasonable compared to other options. However, some consumers report issues with contacting the company and getting timely responses. Others mention that the collection time slots can be too wide, requiring them to wait in all day. Some reviewers have experienced unexpected charges and customs issues, as well as damages to their parcels during transit.

Based on these reviews

Rated 4 out of 5 stars
Verified

ParcelHero provided a really simple and fast view of the cost and time options to ship a package to the other side of the world. Their staff worked hard to help resolve an issue which occurred duri... See more

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Rated 4 out of 5 stars
Verified

Fairly easy to sort and print documents/labels. Got a bit confusing after placing the initial order though, email communication wasn’t that clear. All in all good service at a great price though

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Rated 4 out of 5 stars
Verified

Provided the service I required and carried it out efficiently, with delivery in just over two days.

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Rated 3 out of 5 stars
Verified

Booking, collection & delivery went perfectly. But all that good experience was spoilt when a week later I was told that you’d taken 4 times the agreed charge for totally unexplained supposed weight o... See more

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Rated 5 out of 5 stars
Verified

Quick and simple finding the best courier options for me, would use again! It's like the Martin Lewis of couriers and only customers that are leaving bad reviews don't understand it's the couriers iss... See more

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Rated 5 out of 5 stars
Verified

We had been quoted twice as much elsewhere to send heavy sink. We live in a rural town but parcel was collected within a couple of hours of booking, and delivered around 9am on a Monday. Process far... See more

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Rated 5 out of 5 stars
Verified

A timely pick up of my parcel and driver gave additional advice about paperwork to ensure accuracy prior to taking it. Everything was checked. Within two days I was notified about the delivery. Than... See more

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Rated 5 out of 5 stars
Verified

The alto saxophone , packed by myself, arrived safely, packaging intact! Alright , it was due to arrive on Monday but it arrived Tuesday but after such a long journey all was well. Anne Carr.

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Rated 5 out of 5 stars
Verified

I was skeptical at first but the shipping was awesome! Prices were incredible, they picked up the package from my front door, and delivered within 48 hours. Really incredible. Will definitely be my... See more

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Rated 5 out of 5 stars
Verified

The selection of a carrier and booking etc were all easy. DHL collected when they said they would and were very helpful and professional. This was really important as they were transporting my da... See more

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Rated 5 out of 5 stars
Verified

First time using Parcelhero and was so easy! I will definitely be using again and would recommend. I had to send a large heavy item back to the retailer. Quick, easy and good value for money. I felt... See more

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Rated 2 out of 5 stars

Too much fuss, takes too long to process and unable to speak with anyone , won’t use again but I did think I was using evri so not sure how i ended up with this cowboy company

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Rated 3 out of 5 stars
Verified

The person collecting the items stated that the could only pick up from the door. The customer was 98 years old and couldn’t lift the 21 kg parcel. The individual reluctantly came into the house after... See more

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Rated 5 out of 5 stars
Verified

HAD SPENT A LOT OF TIME TRYING TO SOURCE A COURIER THAT COULD CARRY SUCH A LARGE WEIGHT (50kg) - SOME ONLY DID UP TO A MAXIMUM OF 30KG. ARRANGING THE COLLECTION WAS RELATIVELY EASY. THE PARCEL WAS CO... See more

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Rated 3 out of 5 stars
Verified

FedEx has serious administrative issues. For all shipments to the UK, my order is held up by customs because it does not have a declaration for transportation goods belonging to individual, even... See more

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Rated 5 out of 5 stars

After trying to place the order with DHL for over an hour, Parcelhero was a breath of fresh air. Very easy to use and navigate. Best of all, I could actually pay in Pounds since I live in the UK and a... See more

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Rated 5 out of 5 stars
Verified

This company was a very easy process to use, Excellent service and offer a range of services to send your parcels by. A fantastic collection service from my address and delivery to the parcels destina... See more

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Rated 5 out of 5 stars
Verified

The Drop off team were really friendly and helpful! The parcel arrived on time and with no issues. I would recommend this service over other companies who I have recently had a bad experience with. I... See more

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Rated 5 out of 5 stars

I needed a parcel collected in another country and delivered to me in the UK. After struggling with DPD for 1/2 hour I came across Parcel Hero. They gave me the choice of couriers. In. O time I booked... See more

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Rated 5 out of 5 stars
Verified

Superb service … found us so many options to choose from. Quickly arranged a door to door delivery service. Parcels were collected just one hour after we made the booking , and were delivered the fo... See more

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Rated 5 out of 5 stars
Verified

I’m very happy with the service! I was kept informed throughout the delivery process, and the tracking updates were clear and accurate. The delivery was super fast, and everything went smoothly from s... See more

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Rated 5 out of 5 stars
Verified

2 more parcels successfully picked up and delivered with the best price/service offered with using Parcelhero. It’s quick and easy and always use fastest or cheapest depending on when I want it delive... See more

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Rated 5 out of 5 stars
Verified

This was the first time that I have used Parcel Hero. I was impressed how efficient they were. Documents were received thousands of miles away within 2 days! I will use them again and highly recommend... See more

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Rated 5 out of 5 stars
Verified

I sold a bike to SWITZERLAND and shipping to there proved both difficult and expensive. I was close to cancelling the transaction until I found PARCELHERO and received their quote. This was both reaso... See more

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Rated 2 out of 5 stars

I need a response from Parcel Hero - my shipping labels have still not arrived and I need to drop the parcel off in the next hour!!! I have sent messages via email, Facebook and Instagram. But still n... See more

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Rated 5 out of 5 stars
Verified

Used UPS via Parcelhero, a little concerned with the late collection and no tracking on the day, but all went well and at the destination in the morning by 9:50

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Rated 5 out of 5 stars
Verified

I sent a parcel to my family in Australia and the entire process was easy and very efficient My parcel arrived on time and intact I am very happy to have used Parcel Hero as they were very reasona... See more

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Rated 5 out of 5 stars
Verified

Was able to organize collection of my parcel from Switzerland really easily for a great price. Was collected the next day and delivered quickly. Would definitely use them again!

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Rated 5 out of 5 stars
Verified

Fantastic service and easy to arrange 2pm requested collection from Cumbria 2pm next day parcel delivered to Kent Coast you can choose delivery options and speed to suit you Overall seamless

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Rated 5 out of 5 stars
Verified

Excellent service, great value for money, easy to use. Collected right from my door and delivered to my daughter in Australia in 5 days. Was able to track the parcel the whole way. Second time using P... See more

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Rated 5 out of 5 stars
Verified

Very straightforward and efficient. UPS collected the parcel and the driver was helpful and polite. The only criticism is that I had to stay in all day as the window for collection was 0900-1800.... See more

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Rated 3 out of 5 stars
Verified

I'd like to give feedback about the courier company Fedex. One of the corners of my box was jammed and due to this, 3 books damaged.

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Rated 5 out of 5 stars
Verified

Excellent service from.start to finish. Was able to track the parcel throughout its journey to conclusion when it was delivered. Delivered on the date stated. Would highly recommend

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Rated 5 out of 5 stars
Verified

The guy who collected the item was very kind and patient whilst I sorted out the paperwork. I hadn't noticed the return QR code that came with the invoice.

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Rated 5 out of 5 stars
Verified

Parcel collected on the day of booking, arrived the next day… unheard of with other courier services. Well done Parcel Heroes 🦸

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Rated 5 out of 5 stars
Verified

Parcel collected on time by friendly, helpful person and delivered internationally 2 days early. Easy to track. Very happy with this service and would definitely recommend.

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Rated 5 out of 5 stars
Verified

Very handy having a parcel delivery price comparison site that takes weight and dimensions and gives the options. Will use again

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Rated 2 out of 5 stars
Verified

In addition to the £42 postage fee of my letter to Trinidad, FedEx made me pay an unexpected £35 on arrival for delivering my letter to my office, as it’s classed as a “business address”. This was a c... See more

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Rated 5 out of 5 stars
Verified

Excellent service from start to finish. So easy & straightforward with no problems at all.

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Rated 5 out of 5 stars
Verified

Very easy, smooth transaction - no problems at all. Will certainly consider using again.

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Rated 5 out of 5 stars
Verified

excellent even when i had a problem which was my miatake they got back to me quick and resolved it

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Rated 5 out of 5 stars
Verified

Promptly collected and delivered. Stress free. Highly recommended. Many thanks

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Rated 5 out of 5 stars
Verified

Parcel collected on time from Bulgaria - delivered the next day on time. Happy customer

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Rated 5 out of 5 stars
Verified

Once collection and delivery details put in place, I left the rest to Parcelhero and the goods arrived as expected!

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Rated 5 out of 5 stars
Verified

Perfect!…easy to get an instant Quote, simple to use web page, Booked Parcel in 2 minutes and done!

Company replied

Rated 5 out of 5 stars
Verified

Great service. Collected on time and delivered on time.

Company replied

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Company details

  1. #36 of 39 best companies in Courier service

Written by the company

Parcelhero makes sending parcels and documents simple and affordable, whether you're shipping across the UK or to over 220 international destinations. We compare prices from leading couriers like DHL, UPS, and FedEx to bring you the best deals in seconds. With door-to-door tracking, £50 free cover, and express or economy delivery options, we take the hassle out of shipping. Perfect for both businesses and individuals. Book online 24/7 and save up to 60% on every shipment.

ParcelHero Details

Written by the company

Heroic Customer Service & Care
At ParcelHero we absolutely love what we do, and we always go beyond the call of duty to help our customers. In fact, we are renowned for going that extra mile and our customer service is simply heroic! Not only does ParcelHero track your parcels for you - we also help resolve any delays in transit on your behalf. ParcelHero staff are always courteous, polite and ready to assist you.
Competitive Prices & Fast Transit Times
ParcelHero provides industry beating prices and fast transit times to 220 countries worldwide.
A delivery service you will LOVE!
ParcelHero offers a worldwide parcel delivery service that you can trust and rely on. We take pride in our services, and we love looking after our customers and their parcels. It's that simple!

Contact info

3.6

Average

TrustScore 3.5 out of 5

23K reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

absolute rip off do not use i went…

absolute rip off do not use i went online to post a parcel was charged £14.58 once i paid it said download and print label (who has no access to a printer) so i decided to cancel and take it to the post office this was all done within minutes of placing the order at no point was it clear that you needed a printer to get the label i was refunded £4.02 i will never ever use these shysters again buyer beware!!!!!

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Stole £75 for me!

3 weeks after I had a parcel delivered with no real notice ParcelHero took an additional £75 payment claiming my parcel was over the size. My account on their website showed no history so I could not check the info and after 3days!!! they finally replied to my emails. They asked for evidence of the box that was delivered 3 weeks earlier it was long gone. They did not care leaving me with no choice but to accept that they had stolen £75. Never ever using again!!!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid - DDU not DDP. Hugely frustrating.

Ordered a delivery to the EU via ParcelHero through UPS - upon delivery, the customer was charged tax/handling fees. Apparently, ParcelHero send all parcels as DDU - this is despite no warnings throughout the process and asking for customs info and IOSS numbers. When providing these details, particularly EORI and IOSS numbers it sets an expectation that the service will be DDP.

Took days of replies for them to admit this. Hugely frustrating.

Apparently they themselves charge an up front deposit of £25 and you have to contact them afterwards to change to DDP - information that is not presented ANYWHERE during the purchasing process.

11 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Timing for pickup was good..no problems…

Timing for pickup was good..no problems at all

22 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Carol,

Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.

Kind regards,
Jane
The ParcelHero® Team

Rated 5 out of 5 stars
Verified

Brilliant service from start to finish…

Brilliant service from start to finish really happy.

21 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Mrs Nicole Foad,

Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.

Kind regards,
Jane
The ParcelHero® Team

Rated 1 out of 5 stars

Fraudulent transaction

Can you provide a contact number to contact your company on please as I can seem to find a correct number online. Used your service few weeks ago and only to check my account to see I’ve been charged 3x the original amount which I paid to deliver an item. this is illegal!!!!!!!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Shambolic.

Scheduled an Evri collection through ParcelHero on Monday and it’s now Wednesday and the package is still sat in my porch way waiting to be collected and I’m on the verge of having to refund the buyer for the item I’m posting, and I’m £25 down for postage. Shambolic service. I’ve attempted to contact ParcelHero 3 times with zero response despite being told I’d receive a response within 4 hours via their website, so hopefully this review will prompt them to reach out and sort this issue. Won’t be using this company again and would advise you don’t either.

27 October 2025
Unprompted review
Parcelhero.com logo

Reply from Parcelhero.com

Dear Will,

At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.

We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat

https://www.parcelhero.com/en-gb/about-us/contact-us

Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.

Kind Regards,

Jane
The ParcelHero® Team

Rated 5 out of 5 stars
Verified

Great service

Great service , picked parcel on time and delivered next day as promised. Excellent.

28 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Abdi,

Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.

Kind regards,
Jane
The ParcelHero® Team

Rated 1 out of 5 stars

SCAM COMPANY- AVOID AT ALL COSTS!

I honestly don’t know how ParcelHero are still trading.
First, they attempted to scam me with an undisclosed surcharge pulled completely out of thin air. When I challenged it, they admitted they have no audit record, no proof, no photographs, no re-measurement scan, no contractual basis and no calculation from UPS (their own words!). Yet they happily take the money anyway. How is that even legal?
Then I discovered my sister was scammed by them too — out of £826 for a bogus “oversize” charge, again with ZERO EVIDENCE. Her bank eventually refunded her after a formal dispute because ParcelHero could not supply a single shred of proof. That tells you everything.
They even made her send photos before shipping a rug, which magically turned out to be the exact same measurements she booked it as — funny that. Yet they still tried to get more money.
Their entire business model seems to revolve around:
✅ taking payment
✅ inventing random surcharges afterwards
✅ providing no evidence whatsoever
✅ hoping you won’t fight it
Every complaint is answered by the same person — a “Kevin” — who repeats the same script like a bot. It’s either wildly understaffed or deliberately set up to stonewall customers.
This company desperately needs to be investigated by:
• Trading Standards
• The FCA
• The payment processors
• The banks
It is NOT normal for a courier broker to charge customers with no audit trail, then shrug and say the courier won’t give them the data. If UPS genuinely applied the charge, ParcelHero are legally obligated to obtain the evidence before billing their customer. Instead, they lean on intimidation and hope you’ll go away.
Do yourself a favour:
• Use literally ANY other courier broker.
• NEVER allow this company to retain your card details.
• If you have already been charged without evidence, dispute it with your bank — you will likely win, because ParcelHero have nothing.
At this point, I’m convinced their revenue model relies on:
💰 bogus surcharges
💬 copy-paste emails
🙈 zero transparency
I’ve never experienced anything like it.
Avoid, avoid, AVOID.

29 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent all-round experience

Excellent all-round experience - Parcelhero is now my go-to carrier - very reasonable on price too

21 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi David,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.

Thank you
Jane
The ParcelHero® Team

Rated 5 out of 5 stars
Verified

Very good all done as arranged

Very good all done as arranged
The only comment I had to ask the company you were picking up from to print the labels
As it happened they did it for me but I’m sure others would not

28 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Marc,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.

Kind regards,
Jane
The ParcelHero® Team

Rated 5 out of 5 stars
Verified

Brilliant as usual… will use again

Brilliant as usual… I tracked the parcel due to going to Australia…the updates were great. Have used this company about 4 times now

28 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Elaine,

Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.

Kind regards,
Jane
The ParcelHero® Team

Rated 1 out of 5 stars

Avoid at all costs; this company is a scam!!

Absolutely disgusting customer service; if I could give minus stars, I would! I sold an expensive item online and shipped it abroad, received confirmation of delivery by Fed Ex and photos showing parcel was in hand from the recipient, but three months later £500 was charged to my card as the recipient had apparently refused to pay the customs charge. I tried calling Parcel Hero to dispute the charge as how could the recipient have refused to pay the customs charge but still have the package in hand?? But their number was disconnected (first red flag) so I submitted their online query form and received an automated reply that I would hear from them in four working hours, but surprise surprise I did not hear back. I then submitted a second online query form, but again did not hear back. As such, I contacted my bank regarding the unauthorised charge but they have informed me that my fraud claim will take up to three weeks to investigate, so I am now out £500 for at least three weeks. This company is outrageous and they are scamming customers, and I will never ever be using their services again!

29 October 2025
Unprompted review
Parcelhero.com logo

Reply from Parcelhero.com

Hello Navneet,

I'm really sorry to hear about your negative experience and we are doing what we can to resolve this for you.

I can see you have an active customer service case and our agent will continue to work with you on the issue.

In case you haven't received our emails, we kindly request that you check your spam and junk folders.

Thank you for your continued patience.

Kind Regards,

Jane
The ParcelHero® Team

Rated 1 out of 5 stars
Verified

Poor Service

The item was delivered damaged and I have started a claim.
Really poor service .
Can somone pls contact me to get this matter resolved Asap

28 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Dear Kashif,

At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.

We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat

https://www.parcelhero.com/en-gb/about-us/contact-us

Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.

Kind Regards,

Jane
The ParcelHero® Team

Rated 5 out of 5 stars
Verified

Reliable

Everything was hassle free and fast 🤩

28 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Pun mina,

Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.

Kind regards,
Jane
The ParcelHero® Team

Rated 5 out of 5 stars
Verified

Easy tracking and came only a day late

Easy tracking and came only a day late

28 October 2025
Parcelhero.com logo

Reply from Parcelhero.com

Hi Phillip,

We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.

Thank you
Jane
The ParcelHero® Team

Rated 1 out of 5 stars

DREADFUL SERVICE

DREADFUL SERVICE. ITEM WASN'T COLLECTED, WEBSITE GAVE NO OPTIONS TO RESCHEDULE COLLECTION. ONLY CHOICE WAS TO CANCEL, AND FOR THE PRIVILEGE OF DOING SO I WAS CHARGED £6.00
I FEEL LIKE I'VE BEEN SCAMMED. PARCELZERO MORE LIKE.

20 October 2025
Unprompted review
Parcelhero.com logo

Reply from Parcelhero.com

Dear Adam,

At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.

We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat

https://www.parcelhero.com/en-gb/about-us/contact-us

Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.

Kind Regards,

Jane
The ParcelHero® Team

Rated 1 out of 5 stars

AVOID COMPLETELY

AVOID COMPLETELY
I left my phone in turkey and tried to get it sent back to myself by using this company. I ended up having to talk to fedex directly as they had been assigned my package. It didnt get picked up until 3 weeks later and now, two further weeks have passed and I have been left out of pocket and my parcel has not been delivered. I have received email from fedex saying it is being returned to the original location and that I cannot find out why as it was done through parcel hero. I have sent fedex details of contents and battery safety info required.
At no point have parcelhero attempted to help and it was them who advised me to contact fedex directly.
If I could give a zero I would

28 October 2025
Unprompted review
Parcelhero.com logo

Reply from Parcelhero.com

Dear Anne,

At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.

We regret missing the mark this time, and greatly appreciate the time you've taken to provide us with feedback about your booking.

Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.

Please consider leaving further comments about your experience on our user feedback survey below
https://parcelhero.com/feedback

Kind Regards,
Jane
The ParcelHero® Team

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