when the curtain I bought less than a year ago was broken, they arranged to change it. The manager at the store listened to me when I told him nobody reached out to me although I filled the form onlin... See more
Company replied
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See what reviewers are saying
For my order 80185937, I ordered 4 items: 2 bedside tables and 2 lamps. Unfortunately, only 1 of the 2 bedside tables was delivered. DHL left the two packages in our hallway and then left. I have phot... See more
Company replied
Excellent service! Highly recommended! I didn't know that in our times of AI and bots (when no one really cares - just wants your money) there are still businesses which keep 'human' approach (with ve... See more
Company replied
I got a broken lamp because it wasn't protected properly. I provided photo evidence and sent everything to support, however, it's been a while and no one replied or contacted me. Edit: They did get... See more
Company replied
Company details
- Living room shop
- also in
- Bedroom furniture shop
- Garden centre
- Home Furniture Shop
- Interior designer
- Lighting Shop
About Kwantum
Information provided by various external sources
Kwantum is de grootste woondiscounter in Nederland en Vlaanderen. Met circa 100 zelfbedieningswinkels op makkelijk bereikbare locaties weten vele klanten ons snel te vinden.
Wij zijn marktleider in vloerbedekking, laminaat, gordijnen, behang en verlichting en
één van de grootste aanbieders van meubelen, tuinmeubelen, keukendecoratie, woningdecoratie, opbergartikelen, gereedschap, en verf.
Kortom, wij bieden een verrassend compleet assortiment van leuke en actuele artikelen voor in en om het huis. Wij bieden de laagste prijs, 365 dagen per jaar, evenals een verrassend complete service. Van het stofferen (confectioneren van gordijnen tot het leggen van vloerbedekking) en inrichten van het huis tot het decoreren en onderhouden van je leefomgeving.
Wij maken je gordijnen en zonwering kant-en-klaar op maat en je vloerbedekking wordt goed en vakkundig gelegd. Onze medewerkers in de winkel zijn vakkundig opgeleid en helpen je graag bij het vinden van de juiste oplossing voor je woonwens. In de winkel, maar ook op internet is het kopen van Kwantumartikelen niet alleen leuk, maar zeker ook heel slim!
Bekijk ons assortiment vandaag nog op www.kwantum.nl.
Contact info
Belle van Zuylenstraat 10, 5032 MA, Tilburg
- 0900-2355926 (gebruikelijke belkosten)
- klantenservice@kwantum.nl
- www.kwantum.nl
3.5
Average
36k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and price/quality rate
Great service and price/quality rate
5 September 2025
Unprompted review
Reply from Kwantum
Hi Julia, thank you for your review! Hopefully we will see you next time! :-) ^Aimee
Reply from Kwantum
Hi, wat fijn om te horen! Veel plezier met je aankoop. ^Carlijn
Arrived Broken, No Reaction
I got a broken lamp because it wasn't protected properly. I provided photo evidence and sent everything to support, however, it's been a while and no one replied or contacted me.
Edit: They did get back to me after approximately two weeks to arrange a refund or sending a new lamp and this time I received it properly protected.
22 July 2025
Unprompted review
Reply from Kwantum
Hi Tamara, bedankt voor je bericht. Wat vervelend dat je lamp beschadigd is aangekomen en dat je lang hebt moeten wachten op een reactie. Ik zie gelukkig dat er inmiddels contact met je is geweest en dat het is opgelost. Mocht je toch nog vragen hebben, stuur me gerust een privébericht via één van onze social media kanalen. ^Michelle
WORST/TERRIBLE SERVICE
I had ordered curtains for my windows and installation. The first time the guys came to intsall, one of the 4 curtains was missing. The installation guys told me that ive to contact customer service.
It took me forever to reach customer service and when I did, they told me that its lost. So they had to place a new order and a new installation date. This date was one more month from the original date of installation and 3 fricking months from the date I bought the curtains.
The curtains were finally supposed to be installed today as scheduled but NOBODY showed up. I called the contact and they asked me to fill in ANOTHER form.
This is the single most APPALLING and INCOMPETENT service that ive ever availed and I paid close to 900 euros for this. Its unbelivable. I will lodge a complaint with every consumer forum in the Netherlands.
10 July 2025
Unprompted review
Reply from Kwantum
Thank you for sharing your experience with us. First of all, we sincerely apologize for the inconvenience and frustration you have experienced. We completely understand how disappointing this must have been for you, especially after such a long wait and multiple setbacks.
Your order is now in production. We understand that it is frustrating that you were not informed about the delay and we apologize for that as well.
We have already been in contact via one of our social media channels. If you would like to schedule a new appointment, you know where to find us and we will be happy to assist you.
Once again, our apologies and thank you for sharing this with us. ^Sisley
Overall bad online experience
Bad quality item came in a packaging 10x bigger than itself loose in the box with no filling dangling and broken.
2 July 2025
Unprompted review
Reply from Kwantum
We’re really sorry to hear that your item arrived in poor condition. That’s definitely not how we want our products to be delivered. Thank you for bringing this to our attention we’ll use your feedback to help improve our packaging and quality checks.
If you haven’t already, please send us a private message with your order details so we can look into a suitable solution for you. ^Carlijn
It got the job done
It got the job done, just not gracefully. I had to follow up more than expected, and it felt like I was doing more of the work than I should have.
8 June 2025
Unprompted review
Reply from Kwantum
Thanks for your feedback. I'm sorry to hear it wasn't the smoothest experience. I hope it didn’t cause you too much inconvenience. Hopefully, now that it’s done, you can still enjoy the result! ^Danielle
Excellent service
Excellent service! Highly recommended! I didn't know that in our times of AI and bots (when no one really cares - just wants your money) there are still businesses which keep 'human' approach (with very clear and transparent logistics process).
16 May 2025
Unprompted review
Reply from Kwantum
What a great review, thank you! We are extremely happy that you experienced the personalized approach and our transparent service as we envision it. We appreciate your trust and look forward to serving you again! ^Ivy
Best Service
Best Service. Special friendly stuff. Short delivery times, for articles they are not in stock.
One point should be getting better:
Delivery to Germany! Now it is not possible.
27 April 2025
Unprompted review
Reply from Kwantum
We appreciate your kind words! It's great to read that you received top service from our friendly team. We are here whenever you need us! ^Ivy
Customer service not existing
We used the service of customised curtains and paid for them to get measured in. The advisor was friendly and made an offer based on random colours. After checking, I confirmed which type we wanted and the advisor confirmed to pick it up. I even check if I should order them myself or not. Upon installation, we received the wrong curtains. The person installing the curtains said we need to get in contact with customer service and he was not able to support us.
Now we have been trying for a week to get in contact with someone from Kwantum and are not able to get any reaction from the customer service.
The curtains are good quality but now with our experience, I would really think twice before ordering from here...
11 April 2025
Unprompted review
Reply from Kwantum
Hi, thank you for sharing your review. It's annoying to read that there was miscommunication with the curtains and that you had trouble getting in touch with our customer service. We would be happy to help you further. Please feel free to send us a private message through any of our social media channels so we can take a look at your situation with you. We look forward to hearing from you! ^Ivy
Kwantum takes care of you
Kwantum takes care of you. Top quality products, they are professional, the staff are knowledgeable and guide you through the whole process.
17 April 2025
Unprompted review
Reply from Kwantum
We do our best to provide you with top quality products and excellent service. Thank you for sharing your positive experience! ^Ivy
People in the Almere Shop are really…
People in the Almere Shop are really good/knowledgeable and they guided me well.
5 April 2025
Unprompted review
Reply from Kwantum
Glad you were so well served in our store in Almere! We are glad that the staff was able to guide you well and to use their knowledge. Who knows, we might see you back soon :) ^Ivy
Good website
Good website, clear and easy to use. Good price-quality ratio.
1 April 2025
Unprompted review
Reply from Kwantum
Great to read!!! Thanks for your positive feedback, we're glad you found the website user-friendly and satisfied with the value for money! ^Ivy
Professional
Professional, courteous, knowledgable, friendly, efficient. "It does what it says on the tin" (English expression)
31 March 2025
Unprompted review
Reply from Kwantum
Wat een mooie woorden, dankjewel! We doen ons best om elke keer weer die combinatie van kennis, vriendelijkheid en efficiëntie te bieden — heel fijn dat dat is opgevallen! ^Julianne
An Incompetent company
An Incompetent company
Ordered 6 items and 2 are still missing.
Yet they were all dispatched the same day and kwantum told me they will all be delivered on the 22.03.25
No responses to any of my emails.
One of the tables was also damaged yet it was boxed up neatly, which means the product enters the boxes damaged. As there was also red marks on the white table.
Listen I'm not Dutch, so I'm letting you know now I will make an appearance at one of these stores if someone doesn't pull their finger out.
Because what I noticed about these dutch shops and their customer service. They are very relaxed and don't seem to want to help.
I don't want to hear I am sorry this happened. I want someone to pull their finger out and have this sorted ASAP.
Il be taking this further as iv been speaking with ConsuWijzer.
22 March 2025
Unprompted review
Reply from Kwantum
Hi! Thank you for your review. I understand your frustration and I sincerely apologize for the inconvenience this has caused. I would like to inform you that my colleague has already provided you with further information regarding your order. We are actively looking into the missing items and the damaged table, and we are committed to resolving this as quickly as possible. We take your concerns seriously, and I assure you we will do everything we can to address the situation. If you have any further questions, please do not hesitate to reach out. ^Sisley
Good quality products
Good quality products, helpful staff, good prices
15 March 2025
Unprompted review
Reply from Kwantum
It is nice to read that you are satisfied with our products and service. At Kwantum we strive to offer a wide range of high quality products at attractive prices. We appreciate your comments and hope to welcome you back to our store in the future. ^Ivy
I ordered a coffee table and there was…
I ordered a coffee table and there was one part missing and that made the whole experience not the best. I hope this is not gonna happen again with other customers. Thanks.
19 March 2025
Unprompted review
Reply from Kwantum
Hi, how annoying that a part is missing, of course this is not the intention. My apology. Could you send us a private message with pictures? I will immediately look with you for a suitable solution. ^Ivy
Reply from Kwantum
Hi Festus, thank you for your feedback! At Kwantum, we always strive to make sure our customers feel valued and taken care of. ^Michelle
Es dauert langer als normale Wartezeit und keine Rückmeldung vom Kundenservice
I placed an order on March 6th but still order status hasnt changed and unfortunately i havent recived my coffee table. Does it take so long time or is there any problem with my order? I’ve tried to contact several times with customer service however i havent had any responce from them.
12 March 2025
Unprompted review
Reply from Kwantum
Hi! Thank you for your patience, and sorry for the delay. I’ve spoken with the store, and your order will be ready for pickup this week. You will receive an email shortly with all the details. We truly appreciate your understanding and apologize for the inconvenience. ^Sisley
Just amazing!
The selection, service and prices are great! I've also been on the hunt for great and not overpriced curtains for two years. I finally found what I was looking for here. 😍
6 March 2025
Unprompted review
Reply from Kwantum
Thank you for your lovely review! Great to read that you found the perfect curtains with us after such a long search. ^Michelle
team at store was really good
team at store was really good. One sales woman specially from the Asian background seem very helpful and knowledgeable
22 February 2025
Unprompted review
Reply from Kwantum
Thank you for your positive feedback! Great to read that you had such a good experience in our store and that the saleswoman was able to help you well. We appreciate you taking the time to share this! ^Ivy
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