Hammonds Furniture Reviews 

From start to finish, the whole experience was excellent. The Design visit was relaxed , informative and enjoyable then onto the surveyor who was knowledgeable and helpful.
Neil our fitter was amazing, he was friendly and polite and extremely tidy. His workmanship was second to none and The quality is of the highest standard. Thanks Neil and Hammonds, would definitely recommend you to family and friends.

Great service. Brilliant fitter

This is my 4th hammonds purchase , the service i recieved was first class . The furniture is second to none and the fitting is 5 stars .
Mathew the fitter is superb !

A very hardworking fitter who did an amazing job working on his own. Cleaned up well afterwards. Helpful surveyor and designer. A good experience throughout.

Another great experience with Sam Dixon the fitter was great. Such a lovely guy, super friendly, really easy to get on with. Sam was very punctual, really professional and did a really good job. He talked me through how everything opens and works. Very impressed with him and fitted my loft wardrobes really well.

Absolutely appalling service from start to finish.

The entire experience has been an absolute shambles, demonstrating a complete lack of organisation, professionalism and customer care.

The fitter initially gave a specific time for his arrival. After several unsuccessful attempts to contact him, he eventually turned up at 11:30am and had left by 3pm. I was then told he would return at 7:30am the following morning. Instead, he arrived at 10:05am, explaining that he had needed to go to the warehouse because he had forgotten a parcel the previous day.

Work eventually commenced, only for the fitter to discover that the wrong-sized worktop had been supplied, meaning the installation could not be completed. On top of this, a drawer unit was broken. Further inspection then revealed that additional panels were 110mm too short due to an incorrect measurement by the surveyor.

At this point, the installation was abandoned, and I was informed that it would be a further two weeks before the correct parts would be available, with no guarantee beyond the fitter having a suitable date in his diary to return.

What has been particularly disappointing is the appalling response from customer services. There has been absolutely no consideration for the inconvenience caused or the fact that we have been left without a bedroom for a further two weeks. I explained that we are currently having to sleep on an airbed in the lounge, yet this appeared to generate very little concern.

Following my complaint, I was assured that a manager would call me back to discuss the additional delays and mistakes, all of which have been caused by errors on your side. After waiting three hours, no one bothered to call. This was despite a second complaint being raised that same day.

To make matters even worse, I had arranged for additional tradespeople to attend once the installation was complete. Due to your failures, these appointments have had to be cancelled, resulting in further unnecessary expense.

At no point have I felt that anyone has taken ownership of the situation, shown any genuine concern or made any real effort to put things right.

Mistakes can happen, but the complete lack of communication, poor organisation, repeated errors and total disregard for the customer are simply unacceptable.

I am an extremely unhappy customer. What should have been a straightforward bedroom installation has turned into a stressful, expensive and hugely inconvenient experience. The standard of customer service has been every bit as disappointing as the installation itself.

I would strongly urge anyone considering using this company to think twice. Based on my experience, customer satisfaction clearly isn’t a priority.

Fabulous service, very helpful designer and fitter

Excellent at all stages- design, survey, and fitting.
Most helpful.

I would highly recommend Hammonds. Our initial meeting the the designer, Barry Webster, was excellent. He designed a room we hadn't even thought of making excellent use of the space we had. Will, the surveyor was also excellent and came up with another space saving idea. Rob Difartas who fitted our room was excellent, so personable and did not stop all day, worked really hard and the finish was superb. We couldn't be happier with our new bedroom space.

Really good quality furniture, expertly installed. Wouldn't hesitate to recommend Hammonds.

Hammonds allocated a joiner 2 days to complete a bedroom furniture installation

For context it required 1 corner wardrobe, 1 desk, 1 above desk book case and over bed storage

The joiner informed Hammonds it likely would not be completed in 2 days, more likely 3-4 due to the amount of work and lack of available work space

Hammonds stated “its fitters ownership”

The end of the second day, the room was not completed and throughout the day; the fitter made contact with Hammonds, who stated they could do nothing.

The fitter advised his next availability is 14/11/2026 - 2 weeks AFTER the initial starting of the fit

Today (day 3), i (customer) rang Hammonds. I was greeted by a girl named Rebecca who sounded completely bored. She took my concerns and stated that there was nothing she could do to speed up getting another fitter in.

I explained the fitter had done his best to move the equipment into the bedroom, but i means im storing bedroom furniture in my lounge, which obstructs the back door, meaning its a safety risk.

Again, Rebecca, disinterested stated “im sorry for this”.

I asked Rebecca to arrange a fitter to cancel the order, come and remove the wardrobes and refund me the £5000. She advised they cannot do that, and they have a right to rectify, which means it could take 30 days.

30 days i have to leave my home with wood all over the downstairs, and in the bedroom, whilst we sleep in the one bedroom which is also storing other stuff.

Overall service is poor, and substandard from a company which charges excessive prices

Asking to be put through to a supervisor is impossible.

I would never recommend Hammonds again.

A note for the fitter, the fitter worked amazing, he never stopped, i dont even think he had a break, and his workmanship was impeccable. My complaint is solely about the poor substandard service from Hammonds

James Babb worked very hard with efficiency and confirming with us what we wanted done.
He was polite worked non stop.
The work was scheduled for 1.6 days, he worked 9-6.30 on day one and 9-8pm on day two to finish it.
We are happy with the finished result.

We’re thrilled with our new fitted TV unit and wardrobe.

From the design consultation through the installation, the Hammonds team was professional, friendly and punctual.

Bradley “the installer” arrived on time, worked neatly and left our living room and bedroom spotless!

The quality is superb! The finish is smooth. The wardrobe has transformed our storage and the TV unit looks sleek!

I highly recommend Hammonds to anyone wanting stylish, well made bedroom. THANK YOU TO THE WHOLE TEAM!

Every thing was easy

The fitter was friendly snd very professional . He did an excellent job. He worked hard and cleaned up everyday. He has fine a fantastic job. I would recommend hammonds as a professional and their work is of high quality. The wardrobes are fantastic and enhance the bedroom

Terrible experience. Took 3 fitters & 1 month to install wardrobes despite being promised 2.5 days. All fitters are subcontractors so they have little control over scheduling or workmanship. The wardrobes have been fitted at an angle to the wall but way too much disruption experienced to consider their offer to rectify. £100 compensation offered which is an insult after spending 10k. Things go wrong and that’s understandable but bad treatment and zero empathy is never ok. Avoid!

Every step of the way we have had brilliant, friendly and professional service. We are thrilled with our new media wall. Thank yo to Fiona our designer, Chris our surveyor and Matt our excellent fitter. We are absolutely delighted with all you have done gor us.THANK YOU!

The representative, Sandra, was attentive, professional, and able to translate my wishes into a practical solution.

Martin Brown was very efficient and worked very hard.
The only thing that we were upset about was that our headboard had not been measured correctly and so Martin will have to come back when the new one has been made.