Gotogate Reviews 

connection missed - rebooked me but didn't reimburse the luggage fee despite confiming via email

I took one of their guaranteed flight using two different airlines. I missed my connection and they rebooked me but they said they were unable to add the luggage fee required so I had to pay for it myself despite the 'guaranteed rebooking'. They said they would reimburse the luggage fee I had paid on my trip with them but they failed to do so despite having that confirmed in an email. I will spare you the useless 50 mins chat interaction I had with their support.
Will not use again

Horrible experience with them. Booked a flight from Dubai to Toronto. Due to flight schedule changes they recommended I cancel the ticket. Then they never paid me back the refund. 2 months and absolutely no update from them despite me chasing them

I had a very disappointing experience with Gotogate.

I entered all passenger information correctly during booking. However, when I checked the reservation on the official China Airlines website, I found that one passenger's name had been issued incorrectly. This was clearly not my mistake.

When I contacted customer support, Jeff completely misunderstood my issue and kept insisting that I needed to pay a name change fee instead of addressing the fact that the error originated from Gotogate. On top of that, his responses were extremely slow. I spent over 30 minutes in the chat and my problem was still not resolved.

Customers should never be asked to pay to fix a mistake made by the booking agency. I expected Gotogate to take responsibility, but instead I received poor support and no solution. I would not recommend using this agency.

The flight company cancelled the flight so I asked Go to Gate for a change and they proposed me a new flight. I accepted, but in two days they still haven't performed the change (despite several calls to their call center, having already booked the entire vacation). I had to cancel the reservation as they were not able to change the flight in two days and I was risking the flight to be sold out.

Hi Gotogate, following my previous complaints, please contact me again as I didn’t notice you asked for the booking code for further checking.

Regarding booking # 1127-629-286. Flight from Dammam to Vienna, 7th of June.
In the check in counter in Dammam airport I had to pay 1410 Saudi rijals for my baggage, because company didnot upload my allowance, I paid for 25 kg baggage, to Etihad company.
This is what I was told there by the person on the counter, and also I was verified by Etihad customer service.
Not things I should be dealing with in busy airport, travelling alone with my 3 years old son, however I tried.
Also I showed them all emails you sent me, bill receipt, they still couldnot process it.
Very unpleasant, stresfull experience, thank you much.
I did submit complaints from Chat and e mail. Till now no response .

I paid through PayPal Credit for my booking. After the flight was cancelled, I was repeatedly assured that the refund would be returned to the original payment method once Gotogate received it from the airline.

Instead, Gotogate repeatedly asked me for an IBAN and SWIFT code, despite the fact that PayPal Credit has neither and the refund should simply have been returned to the original transaction.

After weeks of contradictory information, pointless correspondence and repeated attempts to explain the same basic facts, their final response was effectively that they could not refund me and that I should stop contacting them.

The entire process has been opaque, obstructive and astonishingly unprofessional. Gotogate appears happy to take payment immediately, but when a refund is due, the customer is passed between departments, given conflicting explanations and ultimately dismissed without resolution.

I would never book through Gotogate again. Pay the airline directly and avoid this unnecessary middleman.

It is a scam! They charged me for flight tickets but the tickets were not valid! End up, they asked me to pay the ticket up front at the counter in the airport and claim the travel insurance sold by them. At the end, the insurance declined the claim! They also refused to refund! They look slightly cheaper but I paid much more at the end. Again, they are scam!

I booked a flight through Booking.com, which was fulfilled by Gotogate. I paid extra for a "Flexible Ticket" to ensure I could change my flight dates easily if needed.

​When I actually needed to change my flight, the online system gave an error. I called their support twice and spoke with agents, only to be told their system had an "error" and they couldn't give me price options or process the change on the phone. My flight departs in less than a week, and they told me I would have to wait 3 to 5 business days for an email!

​When I sent an email, I got a completely ridiculous automated message claiming they "do not handle date or time changes by email." This is a complete trap. They charge you extra for a "Flexible Ticket," and then make it impossible to actually change your flights while ticket prices rise. Save your money and book directly with the airline. (Case Reference: 6971562)

Simple but there is a mistake…..it should be April 3rd not March

Booked 4 KLM flights (Amsterdam–New Delhi, EUR 1,994.61) through Gotogate/Supersaver, in partnership with Booking.com. My daughter became seriously ill days before departure and was certified unfit to fly. Their own agent cancelled the booking on a recorded call and promised in writing that once I sent the medical certificate, they would "forward them to the airline for evaluation" and refund me if approved.

For two months I was told the refund was "being handled," then "in process." On 13 June they told me in writing: "the airline has denied your refund request due to medical reasons." I later filed a GDPR data access request, and on 9 July their own Privacy Team admitted, in writing, that "no exceptional request was made to" the airline — meaning it was never actually submitted. The airline never denied anything, because no one ever asked.

They collected my daughter's medical documents, made a promise, didn't keep it, and then told me a decision existed that never did. Still unresolved as of writing. If you're considering booking through Gotogate, Supersaver, or Booking.com's flight partner, know that this is how they handle a genuine medical cancellation.

Those people are thieves don't book bij this site its scam

I booked a multicity holiday (11months in advance ) and tried to either change the date or destination, a month later . I provided over 6 different destinations and was told that they can only review 3 alternatives and all 3 were fully booked. (10 months early). The only option I was presented was to cancel with me losing 28k. They are incompetent and I believe a scam.... Think twice before getting sucked into their cheap deals

Why can't I get English.
It took a long time for the payment by credit card.

I am absolutely appalled by the level of incompetence, dishonesty, and lack of accountability displayed by Gotogate’s customer service.

Four days before my scheduled departure, I paid the required additional fee to change the time of my flight. I was advised that I would receive confirmation of the rebooking within 24 hours. That confirmation never came.

From that point on, I contacted Gotogate every single day through both their online chat and by phone. I spoke with at least 10 different customer service agents, including four over the phone. Every single one of them gave me the same response: don’t worry, your rebooking is being processed, just wait for the confirmation email. Not one person told me there was an issue or that any further action was required.

It wasn’t until just 90 minutes before my flight was due to depart that I finally spoke to one honest and genuinely helpful agent. She informed me that my rebooking had never actually been processed and that rebookings require at least six hours to be completed. By then, it was far too late.

After being repeatedly misled for four days, I had no choice but to spend an additional €220 purchasing another ticket for the exact same flight. This expense was entirely avoidable had even one of the previous agents been honest or competent enough to tell me the truth.

What is most disappointing isn’t just the financial loss—it’s the complete lack of honesty and integrity. I was repeatedly reassured with false information instead of being told what was actually happening. Whether this was due to poor training or deliberate misinformation, the outcome was the same: I was left stranded, stressed, out of pocket, and scrambling to save my travel plans.

To make matters worse, I’ve already been told that obtaining my refund will need to be “escalated.” Given my experience so far, I have very little confidence that this process will be handled any better.

I strongly advise anyone considering booking through Gotogate to think twice. If something goes wrong, don’t expect accurate information, accountability, or competent customer service. This has been one of the most frustrating customer service experiences I’ve ever had.

Do NOT use this service!!!

this isn't a travel agency, it's a firm reselling airline flights at marked up price without providing any service whatsoever- save yourself having to deal with these charlatans and buy direct from flight operator otherwise your life will be a misery dealing with them. Indian call centre staff who all seemed like they were on the first day of their job, hours of calls which hindered rather than providing any progress, and always ended with them advising to contact the flight operator directly! I had the misfortune of booking flights to the other side of the world with these cowboys and when flights started to get moved and cancelled they had no idea what was going on, couldn't give me any guidance on how they were going to sort, and continually told me to contact the flight operator (even though they'd sold me flights from different operators!). I could write War and peace on the experience i've had with Gotogate over the past couple of months but their final hurrah was to tell me 8 hours before travelling home from the other side of the world that they would try to come back to me with an update within 24 hours- even though i was due to fly home 8 hours later. Worse still, i'm now home, and they still haven't tried to contact me. AVOID USING THIS COMPANY AT ALL COSTS. You'll regret it if you don't.

One of the shittiest company to book your flight from.

Neverrrrrrrr book a flight from them. Liars. Liars. Held my refund from last 4 months unlawfully. I'll be reporting them to UK aviation authority as well filing for damages in civil court.

Worst company ever

I have never experienced such shocking, unprofessional, and non-existent customer service in my life. If I could give Gotogate zero stars, I would.

Our family booking for 4 passengers ( has been completely mishandled. Due to an unexpected delay with a pending travel visa/ETA, I contacted Gotogate well in advance of our flight to proactively seek options—either to cancel the booking for a refund or to convert our tickets into open travel vouchers.

Instead of helping a customer in distress, Gotogate has subjected us to absolute silence. They completely ignore urgent emails, provide zero answers, and refuse to communicate. To make matters worse, the Saudi Airlines flight we were booked on was severely delayed by 2 hours (rescheduled from 02:20 to 03:20, and didn't take off until 04:20), which would have caused us to miss our critical connecting flight to Toronto anyway.

Even with the airline's own massive operational failures, Gotogate refuses to step up as the booking agent. They are trying to force us into a "No-Show" status just to steal our money, or trap us into paying outrageous, unaccepted changeover fees.

Do not trust this company. They take your money instantly, but the moment a flight gets delayed or you need urgent support, they vanish. I am now forced to escalate this directly to aviation consumer protection authorities and initiate a credit card chargeback with my bank for services not rendered.

Gotogate, respond to my emails immediately and resolve our booking!