I think the lady that helped me with my issue was very kind and willing to help me, but I wished I’d receive more than just half of the money back,since i cancelled my subscription a year ago already.... See more
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Review summary
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Reviews shaping this summary
All good the prime membership cancelletion should not be possible only via phone call they should add an easier way to do that
Opodo was good for booking hotels! We were disappointed we were unable to get a rental car so we had to book that ourselves
We just called customer service and were really impressed with how friendly, helpful, and professional they were. They listened to us carefully and helped us with our issue in a very kind and understa... See more
Company details
About Opodo
Written by the company
Opodo is one of the world’s leading online travel brands, offering customers tailored travel deals across a broad range of products including flights, rail, hotels, dynamic packages, car rental and more.
With Opodo Prime, the first and largest travel subscription programme, all Opodo customers benefit from easy and convenient booking processes, excellent value for money and access to a wide international network of travel partners.
Opodo is part of eDreams ODIGEO, the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Opodo Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Opodo Flights |
Find now better deals looking for flights + hotels.
| Opodo Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Opodo Hotels |
Compare train tickets in Opodo and find a different way to travel the world! (Available for the Spanish and Italian markets)
| Opodo Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Opodo Cars |
Meet the whole company and all our brands.
| Our brands |
Opodo Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4, 28005, Madrid, Spain
- www.opodo.com
Opodo Prime
4.3
Excellent
317k reviews
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Very helpful
8 September 2026
Customer service was great
Customer service was great! Gave me options regarding refunds/cancellation of prime!
2 September 2026
Help with prime account
Question regarding my prime account. Wa resolved was and fast.
7 September 2026
It’s a good experience,he was very…
It’s a good experience,he was very helpful.
Thank you for the advice
7 September 2026
Agent Solomon was very helpful and was…
Agent Solomon was very helpful and was able to resolve my query.
7 September 2026
They will scam you into purchasing an…
They will not show my reviw on top because trust pilot is paid by opodo. They will scam you into purchasing an annual subscription of £100
This is a pathetic brand. DO NOT BUY anything from them.
5 September 2026
Unprompted review
Perfect and efficient
Conversation with line attendant RUBY was brief and snapy to the point with patience and needed clarity. Been gratefull. Thanks.
7 September 2026
Never intentionally signed up to this…
Never intentionally signed up to this as haven’t been on a flight in a while but they are constantly trying to take £99 from my account.. luckily my bank declined.
No way to cancel the subscription as I’m not even sure what email was used. Very untrustworthy and sneaky approach to pinch people’s money
7 September 2026
Unprompted review
Could not get through to a human…
Could not get through to a human straight away and had to wait ages for phone to be answered. Also, felt pressured by representative into nor cancelling, so had to be persistent.
7 September 2026
phalguni was the agent I spoke to and…
phalguni was the agent I spoke to and she was very kind, respectful and helpful with resolving my issue, the issue I had was not an easy one but she was very determined to help me resolve it and she did. she is also very polite and patient.
7 September 2026
He was a very friendly man.
7 September 2026
Ahmed was professional
Ahmed was profesikna, and provided a great customer service and resolved my issue immediately.
7 September 2026
Help to get reimbursed for a cancelled flight.
Very nice person guided me on how to get reimbursed for a flight cancelled by the company.
I'm still waiting for the money on my bank account, but it seems that I proceeded correctly to make this happen, thanks to the lady's help.
7 September 2026
Good and fast
7 September 2026
The call was answered quickly and…
The call was answered quickly and solved my problem with enough explanation about the subscription I really appreciate.
7 September 2026
Helpful and service oriented!
7 September 2026
Angela was great on the phone
Angela was great on the phone - really kind and excellent service and she solved my problem so quickly! I highly recommend the service for this company; no waiting time and it is clear that the customers are put first, really happy.
7 September 2026
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