Gigaclear Reviews 

Very prompt service and our engineer John Lewis was friendly, helpful and efficient.

Thank you

Urmi was fantastic explained my new contract very clearly.
A credit to the team at Abingdon.
Thank you

Our engineer Joseph Cornish, was here in the time frame he gave, was very polite, explained everything that needed doing, and carried out the work quickly and efficiently. We are very happy with the service provided by him.

Quick and friendly service, dealt with professionally and without any disruption.

Alex talked me through all the different options for getting back on line. He has provided a very workable solution to keep the internet over the weekend.
THANK YOU

The customer service was excellent. They explained everything very clearly and resolved my issue very quickly!

'Gigaclear is on a mission is to unlock the potential of poorly-connected communities across the UK.' Or so says it's own description. Well, this is just not true. We live in a small village. A large part of the village is connected, reasonably successfully, to Gigaclear. Unfortunately, we missed out when it fitted ultra fast broadband to those who signed up, our next door neighbours on both sides, and the small, four house estate opposite, all had it fitted. Since we discovered this, we have tried to get them to fit it to our property. They just refuse. No reason, bar untruths. 'We don't work in your village' - untrue, there are regularly vans here, and every time a new house goes up, which is pretty regular, Gigaclear fits the broadband. 'We cannot connect your property.' Untrue, the 'pot' to which they connect houses is at the end of our garden. The company is a joke, its advertising is misleading, its staff unhelpful. So, we continue without proper broadband. We cannot fit smart meters, we cannot use a smart TV, we cannot run more than a couple of devices off the broadband we have, and they are very, very slow and constantly disconnect. Especially if it is windy, wet or very sunny. Gigaclear, meanwhile, don't give a flying foot.

Well, thanks to the power of Trustpilot, they seem to have made a move, promising to look into the matter. Hopefully, this will be better than the surly, unpleasant manager I was once directed too previously, or the guy to whom I left several messages to which he never replied. Although, whether it is just a token move to make it look they do have an interest in potential customers, or a serious attempt to help, only time will tell.

Easy to contact with call back, Excellent customer service. I never have issues with the internet at home, we stream all TV & 1 child is a gamer, Gigaclear manages all our needs.

Thomas H was polite and explained the issue clearly. Fixed it straight away and checked it was all working correctly before leaving. Great service, thank you.

Speedy helpful response. Waited with me on line while the problem was fixed. Followed up by email with instructions in case the problem happens again. Thank you Harsha at Gigaclear. Great service!

Thomas H is very friendly he sorted my Internet first thing this morning and climbed the telegraph pole in the rain. Very good service.

Good communication from the engineer throughout and very quickly worked on the problem checking everything through to make sure it was fixed. Fantastic!

Contacted Gigaclear as we were having an issue. Lily sorted us out very quickly and was very polite throughout. We even ended up with a bill reduction. Absolutely fantastic service. Would highly recommend Gigaclear.

I left a review here last week, Gigaclear replied straight away and requested contact details.
They only do this so that it looks like they are doing something- I supplied my contact details straight away and still have not been contacted.

They are also supposed to ask for reviews whether they are good or bad, but their survey only asks you to write a Trustpilot review if it's positive.

Its all smoke and mirrors.

Extremely helpful, very friendly and efficient a credit to the company.

Harsha gave excellent advice and answered all our questions thoroughly and in a way which was easily understood. She sent useful information by email so that it could be referred to in the future if necessary as well as providing immediate help. She rang back when my mobile connection dropped out and stayed on the line until we were absolutely happy.

Amazing Meg very helpful 5 stars

I disliked facing a 200% price hike at my contract renewal. Having opted to terminate, the Customer loyalty team intervened and after some negotiation, I ended up with a contract at half the original price.
Customer service communication was fine.

I just had a call back from Hollie in Customer Services about renewing my contract.
She was a delight to deal with. She was very knowledgeable, and guided me to a great deal.
She listened to my questions and was always very polite
Definitely a credit to the Company!