GGM Gastro International GmbH Reviews 

Ordered 1 display, one storage fridge and one heated cabinet from GGM. After 3 weeks of delays the lorry finally arrived. The display fridge was smashed and the storage fridge was missing altogether. GGM are wasting more time sandbagging the refund. I would avoid them like the plague.

DO NOT BUY FROM THIS BRAND!
​I recently purchased a gas cooker from them thinking it was German-made, but it is actually made in Turkey. More importantly, it is not designed for the UK market.
​UK homes use natural gas, but this cooker comes configured for LPG (liquid petroleum gas). To make matters worse, it arrived without the necessary conversion nozzles. No UK gas engineer will install it without those parts.
​I have been trying to get the correct nozzles from their customer support for 3 months, and to this day, I still cannot use my cooker. Save yourself the stress and buy from a different brand!

Alles Top. Danke

I purchased a Liebherr freezer from GGM Gastro in July 2026. Unfortunately, it arrived damaged, with the damage concealed by the external packaging. The freezer was never used or even switched on.

Despite providing photographs and the requested documentation, the claims process became unnecessarily long and frustrating.

Instead of arranging a replacement or refund, GGM initially offered €150, later increased to €200, for me to keep the damaged freezer. I declined both offers.

By 12 September, the freezer was securely packed on a pallet and ready for collection. Nevertheless, I had to send repeated reminders before GGM finally arranged collection on 29 September.

Even after the freezer had been collected, I had to chase the refund several times. The full amount of €1,243.53, including shipping, was eventually refunded on 16 October.

After submitting a formal complaint, GGM apologized and referred to a high volume of customer requests. However, they provided no concrete explanation for the delays or why repeated reminders were necessary.

**To be fair, GGM ultimately refunded the full amount.** However, a customer should not have to spend nearly three months managing a company's claims, return and refund process.

My experience raises serious concerns about GGM Gastro's after-sales service, communication and handling of damaged deliveries.

**My advice to potential customers:** Consider not only the purchase price, but also what happens if something goes wrong. In my experience, resolving a straightforward damaged-delivery claim required far too much time and effort.

Ordered a Commercial Meat Slicer - 120W - Blade 220mm on 28 September 2006. Arrived with n EU plug and no UK adapter despite no mention of this in the ad. Upon further inspection however it became clear it had previously been used, with greasy marks and food remains on the blade, scratches etc. Couldn't believe this so contacted GGM immediately but had to go through their cumbersome email complaint process. They asked for photos and eventually a serial number. To my surprise they came back and agreed it been used and offered a replacement or return and refund. I opted for return and refund and they sent me instructions to repack the product and return it in a clean condition otherwise I would get charged for cleaning, despite it being dirty upon delivery. What a palaver, emails, delays but eventually they said they would arrange a UPS pickup to send it back to Germany despite them also having a UK base. They couldn't give me a time or date and when UPS did tun up I wasn't at home. They said they hoped to rearrange for the next day but again could not give a firm time or indeed confirm whether or not it would be picked up next day. I stayed in all day and luckily UPS did pick up. Some 6 weeks later I finally got my refund but I was left feeling they couldn't care less about customer service, with only token, standard apologies along the way.
Still cant believe they sent out a previously used , dirty item without any any care in the world leaving me to all the leg work just eventually get my money back 6 weeks later. I would avoid at all costs.

Very helpfull staff, great advice and easy because of language opportunities

I recently made a purchase for my business via the London branch and the service was first class. Answered all my questions quickly and effectively. 5 stars

They really need to improve customer service. I got a double dented item and it took 1 month and a half, tons of emails and waist of my time to get the new item delivered. Worst customer service I have seen in really long time.

Ordered a Chocolate Fountain from UK website, was told by sales agent customer service and shipping is quicker if ordered through UK rather than their European business. A week after it arrived the motor failed.
Contacted support who referred me to Euro operator who took 2 months to ship us out a replacement.
DISASTER, almost forgot, the UK supplier also sent it to us with a Euro power fitting and we were told to get our own adapter to make it work.
***UPDATE*** Received the replacement but it's actually just a motor unit, so now I'm expected to open up the base and install this unit myself as someone untrained in electronics!!!

The staff were very friendly.

Terrible Products and Customer Service!

The floor scrubber was broken from the very first use, and after almost 4 months, GGM Gastro still hasn’t resolved the issue. No refund, no replacement, just endless delays and excuses.

I’m shocked that such a large company treats its customers this way. The product quality has been extremely disappointing, and the customer service is unacceptable.

I would not recommend buying from GGM Gastro. Spend a little more and buy from a reputable company instead. Save yourself the headache!

Really bad. Half of the order delivered. Some of the steel shelves were damaged. Almost impossible to get in touch with them to get them to deliver the text of the order. Still waiting. Did not even try to get them to replace the damaged parts.

Wrong product delivered and had to wait 3 months for a solution. First I was open to exchange the product; a mistake can always happen but after more than a month of slow responses and difficulties, I asked for a refund. From their side, not an apology, call or any explanation - just a horrible service and late responses. Guess they are busy with sponsoring some loser football clubs, i.e. they are making too much (hard earned) money off your back..

Should have gone to court as they kept my money for months like thugs but who has time for that..

Do not trust this company, I've purchased a cooker from them, the item received damaged. I've reported it straight away, I sent photos of the damaged and everything. They told me they would replace the broken parts, then they change there mind, offering me £20 has a good gesture, which is ridiculous, the item cost alot more. Once they get full payment they didn't care about my item. I will not be buying anything from this company again. Now am out of pocket this stove probably won't have no used. Useless

We spent approximately £10,000 with GGM Gastro, and our experience has been nothing short of appalling.

Before taking our money, they were extremely attentive, polite and responsive. We paid the full amount on the same day and then waited for the equipment we had been promised by a specific delivery date.

That delivery date came and went.

Every time we contacted customer service, we were simply told that the products were coming from Germany and that there was nothing they could do. Eventually, the order arrived around a week and a half late.

Unfortunately, the delay was only the beginning of the nightmare.

A large proportion of the equipment arrived damaged. Some of the most important items we purchased were either faulty, unusable, or had significant external damage. On top of that, one product was so poorly and inadequately explained before purchase that it turned out to be completely unsuitable for our intended use.

We requested returns for some items and repairs for others. Nearly TWO MONTHS later, virtually nothing has been resolved.

We have called them repeatedly, almost every single day, and the response is always the same:

“We will update you.”

But the updates never come.

No proper solution. No urgency. No accountability. No meaningful communication.

We are STILL waiting for them to collect products for which return requests were raised weeks ago.

At this point, I can honestly say that around £2,000 worth of equipment has effectively been wasted. But the financial loss is almost secondary compared with the enormous amount of time, stress, disruption and frustration this company has caused us while trying to open our business.

Their after-sales service is absolutely disgraceful.

The difference between how they treat you BEFORE payment and AFTER payment is astonishing. They are extremely interested when they are trying to sell you thousands of pounds worth of equipment, but once the payment is made and problems arise, getting anyone to actually take responsibility or resolve anything becomes almost impossible.

I would strongly advise anyone considering purchasing from GGM Gastro to think very carefully before handing over their money.

Based on our experience, I absolutely DO NOT recommend this company.

Do not assume that calling customer service repeatedly will help either. In our case, countless calls have achieved practically nothing.

Their internal communication, coordination and management appear to be completely dysfunctional.

For a company apparently trying to expand further into the UK market, this level of customer service and after-sales support is simply unacceptable. If this is how customers spending £10,000 are treated, it is difficult to understand how they expect to build a serious long-term reputation in the UK.

An absolutely terrible experience from start to finish.

We regret purchasing from them, we regret trusting their promises, and we have wasted an unbelievable amount of time chasing problems that should have been resolved weeks ago.

Avoid if you value your money, your time and your sanity.

Well what can I say. I ordered an oven and burger press with stated delivery times of 3-5 days from order placement. It took 5 days for the order to be acknowledged with an email and then a further 12 days + for the delivery to arrive. I spoke to GGM Uk earlier this week and the staff member I spoke to had no idea when my delivery was going to arrive with me. The tracking information they share with you is totally useless and not worth the time it takes to read it as it never updates the information. When the oven arrived I unpackaged it to find it has a European plug on it and cant be used in the UK. Now at my own further expense I am going to have to get an electrician out to re wire the oven correctly with the correct grade of wire and plugs to make sure it is compliant with UK regs. Am i going to be reimbursed for this probably not. I have been waiting so long for this replacement oven to arrive I cannot wait for the time to send it back and get another oven ordered. GGM Gastro has been the worst customer experience ever and I for one will never be ordering from them again in the future. They prices are very good on the website but good for a reason, their electrical products don't comply with UK Regs, please be very wary if ordering from them.

⭐ 1 Star – Very Disappointing Customer Service

I purchased a new pizza dough mixer from GGM Gastro for my newly opened pizza restaurant. Unfortunately, the machine broke during its very first use on 16 September 2026, on the opening day of my restaurant.

I reported the problem on 17 September 2026 (Case No. 06288283 / Dossier No. 2619985697). Since then, I have contacted customer service around 15 times, sent approximately 12 videos through WhatsApp and 5 emails.

Despite repeatedly providing the requested information, I was repeatedly asked to send the videos again because they were supposedly unclear. I was also given a France customer service contact in Nîmes (0630866190), but despite several calls and messages, I received no response.

It has now been 17 days, and I am still unable to use my new machine. I have had to knead pizza dough manually every day in my restaurant.

For a company operating internationally, I expected much better after-sales service. The amount of time, effort and telephone costs I have spent trying to resolve a problem with a brand-new machine is completely unacceptable.

I am extremely disappointed with the way my complaint has been handled. I hope GGM Gastro takes customer service and after-sales support more seriously.

GGM Gastro doesn't respond quickly and avoids taking responsibility. Their delivery times are always off. Their website is difficult to work with. The product quality is horrid.

I purchased the ECO storage freezer (TKSBL400) on 11th December, and it is no longer reaching the set temperature. Even when set to -22 °C, it only cools to between -7 and -9 °C, which is entirely insufficient for keeping food properly frozen.

​Because the unit is under warranty, I emailed a formal claim on 19th September to reklamation at ggmgastro.com. My email was ignored. Since then, I have been calling customer support for a week. Every single time, I am told the technical team will contact me within 48 hours, but no one ever does.

This is a frustrating loop of empty promises.

I expect immediate action regarding a repair or a replacement!