Adexa Direct Reviews 

Everything I've bought so far has been of really good quality, and the important thing is that good steel is used. Whenever I want to buy an equipment, I first visit their website.

Bought a fridge, it was delivered and we opened it the next day. The door frame is damaged so the doors will not close by themselves (sliding doors) and will only close by lifting the door and forcing it closed. Contacted them, and because it was a few hours outside of 24hrs they will not collect it for a replacement. They have provided a damaged fridge not fit for purpose and want me to pay £100 to return it to them. Worst customer service I've had. I am kitting out for cafe & restaurant refurb next month and will now not be buying any more from them. Have had a lot of products - fridges, freezers, sinks. Everything is very basic, low quality - but the prices are generally low so you get what you pay for.

Prompt delivery, item as described on the website

Easy to order and delivered in good time. Nice quality and perfect for what we needed.

BAD company for damaged items/refunds/returns

Started off well as communication was good and ordered a fridge, came shortly after - again still good service..
I didn't open the fridge, it has been in my living room waiting to go into the kitchen, opened it 6 weeks later and its damaged badly from impact on transit clearly.
They won't return/repair or refund as said I should have opened it in front of the driver to check it was OK. who does that?????

Keep telling me buy a new part for it but it won't be under warranty - jut shocking service DON'T USE

All the reviews say the same

The shelf was good value for money and was shipped promptly. The quality on the shelf perfectly suited my needs in the garage. I am very pleased.

I should have paid more attention to the description of the racking I brought - the bit that should have said this item is not suitable.

The shelves are only welded on one edge. The metal is so thin that if flexes with hardly any weight on it.

It’s ok to store some very very very light racks on but it can’t have anything heavy on it and if you are unlucky enough to spill something on the racking it will end up inside the shelves.

Do not buy this product.

Having a 20% restock fee and having to pay return postage is a real kick in the teeth too so it’s going to live in the box until the next tip run.

Purchased the foldable pub tables for a Christmas craft event, sturdy, well made and easily stored. Perfect space for the space I needed them for. Speedy delivery and great communication.

Delivery quick and quality of product is great .

We purchased a commercial fryer from Adexa for our pub, listed as a plug-in appliance. When it arrived, we discovered it required hardwiring.

At the time of purchase, the product listing did not state that hardwiring was required. Interestingly, the listing for the same product now explicitly states this, information that would have prevented us from ordering it in the first place.

Despite lengthy correspondence, Adexa has refused to acknowledge our complaint, repeatedly insisting that because the fryer isn't physically damaged, there is no issue. Their proposed solution is to treat it as an unwanted return, charging us restocking fees and making us pay for return carriage.

For a business purchasing essential catering equipment, accurate product descriptions are crucial. The electrical installation requirements of an appliance are hardly a minor detail.

We have now decided to escalate the matter to our Visa card issuer and request a chargeback investigation.

Extremely disappointing customer service and a complete unwillingness to take responsibility for what we believe was inadequate product information.

**Our advice to other businesses: be extremely cautious when ordering from Adexa. Check every specification and take screenshots of product listings before purchasing.**

Disaster , delivery wasn’t attempted.

No phone number

3 weeks of repeated AI responses

Easy ordering. Delivered on time, with care and will be an asset for Fundraising Functions at Church. Keeping food at its best. Neat looking item, easy to use.

Delivered on time as stated, this is our 2nd boiler from Adexa good price & good product

1/5 – Extremely Disappointing Product and Customer Service

I purchased an Adexa HEF83A commercial electric fryer on 23 September 2026 for my food business, The Biryani Studio.

Unfortunately, the fryer stopped working after approximately five minutes during its initial operation. It showed significant signs of burning and became completely unusable, even though it had been filled with oil before being switched on.

I immediately contacted Adexa, submitted their warranty form, and provided photographs and video evidence as requested.

Instead of resolving the issue, I kept receiving repetitive automated responses asking the same questions I had already answered several times.

Their customer service even suggested that I had operated the fryer without oil, which is completely incorrect.

I have sent numerous emails, including two recent follow-up emails, but have received no response or satisfactory resolution.

It has now been several weeks, and I am still left with faulty equipment, disrupted business operations and no refund or replacement.

As a small business owner, I find this level of after-sales service extremely disappointing.

I would strongly advise other business owners to consider the after-sales support carefully before purchasing commercial equipment from Adexa.

I hope Adexa management takes this complaint seriously and finally resolves my issue.

I have bought the commercial fryer from adexa first thing was lied is twin tank 16 Lt each wrong is not even 16lt both side when I asked to return they send me return form and after they stayed quite bks they ha e account with dx freight they do not accept any other courier and courier don't accept until adexa told them customer service very very poor I would not recommend any body to buy any thing and quality of product very bad as well I am going to take this matter to consumer court

Absolutely dreadful company. Avoid if you can.
Use AI assistant and they make it impossible to raise a complaint.

Item developed a fauly within less than 3 months. Emailed all information in re fault and asked for replacment or full refund. Only offer was a voucher which does not cover full cost or dlivery or VAT. Customer services conatct very rude. Still waiting for a reponse which is now ongoing for 4 months now. DO NOT USE THIS COMPANY

Awful customer service, in fact no customer service, just AI bots either on chat or email. Long story but briefly they charged me to restock an item a courier failed to deliver on 5 seperate occasions to me. They first wanted £24 to redeliver which I refused so they just cancelled the order and gave me a partial refund (less than half the cost) I ended up getting my money back via a chargeback through my bank but the constant emails and hassle to try and get it delivered prior to this was painful!