KRD Catering Reviews 

Absolutely shocking we have been trying to get a refund and get them to arrange a pick up of an item that arrived in the worst condition I have ever seen a brand-new item get delivered. The panini press was rusty dented and it wobbled it was completely unusable we packaged it up how we received it and then called but it took really long time to work out how to arrange for a refund or had to send it back to them but it’s so heavy we can’t really do anything with it . Someone initially said that they would speak to a manager and get back to us on how they were going to arrange for the items to be picked up. But it’s been sat in our shop for over a month and they have been ignoring our emails we’ve been trying to call them at least twice a week haven’t either got through to anyone or stuck on the phone waiting for someone to pick up for about an hour finally getting through to a person who has said that we’re not getting a refund I mean the customer service is absolutely appalling I have never had this experience with a company in my life before I would never use this company again we have spoken to Cecilia and someone who signs off as DA. The customer service is absolutely shocking avoid KRD catering light the plague.

AVOID THIS COMPANY!

Absolutely shocking customer service. I purchased an ice cream machine from this company for almost £2,075 on 5th August, and it has never worked properly since the day I bought it.

It has now been over three months, and despite repeatedly contacting them, they have failed to resolve the issue. Instead of providing a proper repair or replacement, they eventually sent me a spare part and expected me to fix the machine myself!

Is this what you call customer service after spending over £2,000?

The way they have handled this situation is completely unacceptable, unprofessional and extremely disappointing. I have wasted months chasing them, with no satisfactory solution.

I am now considering taking legal action to protect my consumer rights.

I strongly advise anyone thinking of buying from this company to think twice. Based on my experience, I would not recommend them to anyone.

Disgraceful service. £2,075 spent, over three months wasted, and still no working machine.

Speedy service , great price ……product's are great for our nursing home kitchen needs

I've never encountered such a ridiculous problem. I bought a display cabinet, and it arrived broken. I wasn't here, so I sent the package late, and when I opened it, it was already broken. They say there's no exchange, no apology, and they're disrespectful and have unfair rules.

Wasn’t aware when purchasing this item it was going to be second hand , scratches and scrapes on this item and didn’t look clean , regards sheena

I had a great experience with KRD Catering The item I purchased was excellent quality, beautifully prepared and exactly what I was hoping for. The service was great and I’m really happy with my purchase. Highly recommend KRD Catering, and I would definitely buy from them again.

Everything went very smoothly, from the purchase to the communication and delivery, really impressed with the whole experience, thank you

Very bad service and worst customer service.don’t order them

I have been buying from this company over 1 year now. And im still getting same service as first day ⭐️⭐️⭐️⭐️⭐️company.

Good service and good quality products.

First time customer. Ordering was easy, spare part just what was required.
Delivery was prompt and arrived earlier than expected. All in all a good service

Bought a Salamander grill that melted the plug after a few months - got an electrician to professionally hardwire this unit into our electrics, then the heating element failed. Warranty says heating element in a consumable and not covered (took them a month to tell us this) and they could supply a replacement element at an additional cost but no idea when one will be in stock. Poor quality items with even poorer warranty and after sales. Save yourself the hassle and buy from a reputable company like Adexa! Wish I had done that - our replacement Salamander Grill is from Adexa and is clearly better quality

we paid one hundred pounds for a hot water urn. It arrived having a previous delivery address cut off the box and their postcode covered over in marker pen so had obviously been returned previously. We plugged it in and it immediately leaked (dripped) water from the bottom of the top compartment. We have tried to return it but no one ever answers the phone and they want us to video it leaking!!!!! We would just like to return it and get refunded but it doesnt look like this will happen.

paid for next day delivery and item didn't turn up for 4 days

Orderd a sink from your company and said I’ll get it in 2 to 4 days and it hasent arrived I went to cancel it and they said I couldn’t but when I said I would complain to PayPal they sent it with Royal Mail which want get to me till 7th day we see when I get it I’m not happy with the service I got

Beautiful sturdy blender .
And they came within 2 days great service would definitely recommend 👌

do not go anywhere near these poor quality products and worse customer service ice mechine broke after 6 month they dont want to know

⭐ 1 Star – Would Give 0 If I Could!

Absolutely appalling customer service from KRD Catering Equipment. I received two Bain Maries with defective plugs, rendering both unsafe and unusable.

Despite raising this, KRD refused to offer a refund, replacement or any form of resolution, hiding behind their 24-hour reporting policy, which does not override my statutory rights regarding faulty goods.

Ironically, they even advised me not to use the equipment for safety reasons, yet offered no solution! So I’m now left with two unsafe, unusable products and money wasted.

Extremely disappointing service and a complete lack of accountability. I would never order from them again and strongly advise others to avoid!

Worst company for catering equipment
The worst company in terms of customer service they have take me over a month to get one item refunded or replacement for a wrong item they delivered. Still not resolved still email after email.