Very rude customer agent called Catherine, Won’t even empathise and apologise for sending damaged pans. Won’t buy from them again UPDATE!! They got back to me asap and gave me a refund….better lat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We frequently receive damaged items, when ever we order and the main issue is that after we place an order, we are notified days later that the items are out of stock and refunded. This results in unn... See more
I made a phone call to the company and asked them to let me know when the fridge is coming nothing. Tuesday phone call off a lady to say can we silver tomorrow the pallet didt fit the fridge. So there... See more
Company replied
Never got a confirmation email to say the order went through. Paid for next-day delivery, yet the item came 3 days later. When the item came, it was damaged. Personally, I think this was the delivery'... See more
Company replied
Company details
Written by the company
KRD Catering - a leading UK supplier of commercial catering equipment, offering a wide range of cooking, refrigeration, food prep and display equipment at competitive trade prices.
Contact info
Unit 8, Sharvatt Business Centre, Keats Road, DA17 6BP, Belvedere, London, United Kingdom
- 01322 923 522
- info@krdcatering.com
- krdcatering.co.uk
2.3
Poor
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Everything that I was told about the…
Everything that I was told about the product and schedule was fact.
26 August 2026
Reply from KRD Catering
Thank you, Clive. We're pleased the fryer and delivery schedule matched the information you were given. We appreciate you taking the time to share your experience.
Jude, KRD Customer Support
Got 115L oven without plug
25 August 2026
Reply from KRD Catering
Thank you for your review, Updeep. The KRO-8A 115L oven is a 5800W commercial appliance requiring hardwiring by a qualified electrician. Its product specifications state that it is not a standard 13A plug-in appliance.
Jude, KRD Customer Support
Reply from KRD Catering
Hi Alex, I’m sorry you remain dissatisfied with the counter and how your complaint has been handled. We have the photos and videos already supplied, and we provided our proposed resolution in writing. Your latest correspondence has been referred to management. Any further discussion will stay in your existing support thread.
Jude, KRD Customer Support
Reply from KRD Catering
Thank you, Sunil. We're pleased you're happy with the kebab catcher and bill spikes from your order. We appreciate your feedback and your business.
Jude, KRD Customer Support
Dreadful - missing parts and poor customer service
We ordered the metal grater. It came missing several parts. The company wanted photos to verify what was not there. Then a video. Then said they hadn't received the video. The impression is that they just want you to get tired of pursuing the complaint. Avoid.
25 August 2026
Reply from KRD Catering
Helen, I'm sorry the grater arrived incomplete and that you were repeatedly asked for evidence. On 9 September we issued a full refund, including the original delivery charge, and confirmed that no return or further photographs or videos were needed. We also apologised directly for the time and frustration this caused.
Jude, KRD Customer Support
I strongly advise against buying from…
I strongly advise against buying from this company. We purchased an air fryer that has not worked properly since the very first day. Despite calling customer service every day and sending numerous emails, the issue remains unresolved.
The customer service staff have been extremely rude and unhelpful. The company has neither repaired or replaced the faulty product nor provided us with a refund. This has been a very frustrating and disappointing experience. Please think carefully before purchasing anything from this company.
8 September 2026
Unprompted review
Reply from KRD Catering
Hi Bhawna,
We reviewed the photographs and video and identified the broken aluminium tube. A replacement part was offered without charge and accepted by you.
We are sorry that the part has still not been dispatched. The warehouse and supply teams are tracing it, and we will provide a genuine dispatch update rather than another estimated date.
Jude, KRD Customer Support
Reply from KRD Catering
Sharon, I'm sorry your order did not arrive as you expected. Our delivery record shows the fryer was delivered on 3 September, and we emailed you on 11 September to clarify what did not match the information you had been given. We recognise that delivery timing and clear communication are important.
Jude, KRD Customer Support
Multiple problems, avoid this company
Ordered a couple of things from this place, wouldn’t recommend! Our grill broke in less than a year and they wouldn’t replace it saying it was parts only warranty… the bottom and top would not get hot so they expected us to call an engineer to assess the problem, send a spare part out and then call another engineer to come and install it. The whole thing would cost more than the grill itself, ridiculous customer service expecting this of us. We have had a grill that’s lasted 4+ and still in working condition. Avoid this company unless you want to buy half working products that they won’t refund or help with. Cheap reseller slapping their own logo on their products. I would have had a better experience ordering directly through Temu or alibaba, the instruction manuals given from this company are in mistranslated Chinese anyway.
4 September 2026
Unprompted review
Reply from KRD Catering
Hi Harry, we're sorry the grill stopped heating. We received the photos and video you supplied. Under the parts-only warranty recorded on the case, an engineer's diagnosis was needed to identify the required component, while engineer labour was not covered. We understand why that process and cost were frustrating.
Jude, KRD Customer Support
Reply from KRD Catering
Thank you, Neal. We're pleased your can opener arrived quickly and the ordering experience was efficient. We appreciate your review.
Jude, KRD Customer Support
Very good quality on every single…
Very good quality on every single product I've purchased, great customer service and good prices!
25 August 2026
Reply from KRD Catering
Thank you, George. It's good to hear you've been happy with the quality, prices and service across your purchases. We appreciate you choosing KRD again for your bowls and pizza trays.
Jude, KRD Customer Support
Everything fine
26 August 2026
Reply from KRD Catering
Thank you, David. We're pleased everything went smoothly with your steak-knife order. We appreciate you taking the time to review us.
Jude, KRD Customer Support
Reply from KRD Catering
Thank you, Andrew. We're pleased your water boiler arrived as ordered. Thank you for choosing KRD and sharing your feedback.
Jude, KRD Customer Support
I made a phone call to the company and…
I made a phone call to the company and asked them to let me know when the fridge is coming nothing. Tuesday phone call off a lady to say can we silver tomorrow the pallet didt fit the fridge. So there's problems getting it off the truck. Ok see you tomorrow. 7pm a phone call of another guy im 15 mins away . What where what for. Your fridge oh im not there. Ok I'll leave it outside. Drove over there. And big problems . Never again
26 August 2026
Reply from KRD Catering
Phil, I'm sorry about the lack of delivery updates and the unexpected evening call with only 15 minutes' notice. We emailed you on 4 September to apologise and ask whether the fridge had arrived safely, without damage and in working order. The communication and unloading difficulties you describe were not an acceptable delivery experience.
Jude, KRD Customer Support
Delivery great and the stainless steel…
Delivery great and the stainless steel bowls are excellent value and brilliant for my bread making.
26 August 2026
Reply from KRD Catering
Thank you, Rachel. We're delighted the stainless steel bowls are proving useful for your bread making and that delivery went well. It's lovely to hear you're pleased with their value.
Jude, KRD Customer Support
A rapid response and so far a working…
A rapid response and so far a working water boiler
25 August 2026
Reply from KRD Catering
Thank you, Mr Swayne. We're pleased you were happy with the response and that your water boiler is working well so far. We appreciate your feedback.
Jude, KRD Customer Support
Even one star is too much for this…
Even one star is too much for this company. I am extremely disappointed and frustrated with the way my order has been handled.
I initially informed you that the item you sent me was incorrect, but instead of accepting this, you spent two or three days arguing with me before finally acknowledging that the item was indeed incorrect and that I was right.
From the very beginning, I made it clear that I was in a hurry and urgently needed a chips fryer for my shop. However, because of your mistake, I have now been without a chips fryer for around 20 days.
After finally accepting that the item was incorrect, you sent me a QR code and instructed me to take the item to the Post Office. I had to close my shop and take time away from my business to return an item that was incorrectly supplied by you in the first place.
I returned the item as instructed, and it has now been TEN DAYS since I sent it back. During this time, I have repeatedly contacted you by email, phone, text message and online chat, simply asking for confirmation that you have received the returned item and an update on when my correct item will be sent.
Despite all these attempts, I have received no meaningful response whatsoever.
This is completely unacceptable customer service.
I have been left without an essential piece of equipment in my shop for approximately 20 days, entirely because of an error on your side. I have had to waste my time dealing with the return, close my business to take the item to the Post Office, and then spend even more time repeatedly trying to get a basic response from your company.
The most frustrating part is that I am not even being given a simple update. I should not have to repeatedly call, email and message you just to find out whether my returned item has even been received or whether my replacement is being processed.
In my experience, this is some of the worst customer service I have ever encountered. There appears to be no proper customer support, no communication and very little respect for customers.
I need a clear response urgently. I have already waited far too long because of an error that was not mine.
1 September 2026
Unprompted review
Reply from KRD Catering
Hi Zahed, we accept that the wrong fryer was supplied and that our communication and handling of the return took too long. We issued your full refund on 2 September and confirmed it the following day. We're sorry for the frustration and inconvenience.
Jude, KRD Customer Support
Reply from KRD Catering
Thank you, Jean. We're pleased you're happy with the microwave, its price and the quick delivery. We appreciate your review.
Jude, KRD Customer Support
The bin I ordered was a good price and…
The bin I ordered was a good price and looks great. It did have a dent on the side but KRD sent me a label, I had kept the box to send it back in and the replacement looks great, I couldn’t be more pleased with a bin. Thanks KRD.
25 August 2026
Reply from KRD Catering
Dave, I'm sorry the bin arrived dented and that the wait for a replacement left you uncertain. After you chose a replacement, we sent a prepaid return label on 4 September. On 11 September, our support team confirmed that the damaged bin had been received and that the replacement was being sent. We appreciate your patience through the return process.
Jude, KRD Customer Support
Reply from KRD Catering
We're sorry about your delivery experience. We investigated the parcel issue and updated you directly on 8 September. We apologise for the inconvenience and the time it took to provide that update.
Jude, KRD Customer Support
Reply from KRD Catering
Hi Kussan, we're sorry the return and refund process was frustrating. We confirmed your refund on 31 August. We apologise for the delay in handling the return and refund.
Jude, KRD Customer Support
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