Next Day Catering Reviews 

5,826
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,947 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the online platform is very easy to navigate, allowing them to quickly find what they need. Many consumers also appreciate the competitive prices, clear item descriptions, and a straightforward ordering system that makes purchasing hassle-free. Some reviewers were not happy with unexpected delivery delays and extended waiting times for their purchased items to arrive at their doors. Others noted frustrating issues with poor communication from customer support teams when trying to resolve problems or tracking missing packages. A few people additionally mentioned receiving damaged goods or faulty equipment that required replacement.

What people talk about most

Order

Reviewers mention ambiguous feedback about order, noting that while the website is easy to navigate and... See more

Product

Customers had ambiguous experiences with product quality and availability, as opinions were sharply divided.... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting severe delays and a lack of... See more

Website

Consumers find website to be positive, highlighting that it is easy to navigate, clear, and concise.... See more

Price

People report positive experiences with price, noting that products are often cheaper than anywhere else and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website was fine and useful to be able to get support by email and chat. Great to get free delivery (and quick). Product search options could be slightly better and product descriptions also bit misle... See more

Rated 4 out of 5 stars

Easy ordering and item as required, however dropped one star for expensive delivery charge where it wasn’t next day delivery.

Rated 4 out of 5 stars

I googled parts I needed and this site came up and they had exactly what I wanted. The site was easy to navigate but shipping is expensive.

Rated 2 out of 5 stars

The price was good for a Polar drinks cabinet & it was duly delivered in the time frame expected, by a 2-man team. Communication in person however, seems impossible with customer service & even the... See more


3.3

Average

TrustScore 3.5 out of 5

6k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(5,826)

1,823 reviews in the last 12 months

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Rated 1 out of 5 stars

Took my money then no goods

Ordered a cast iron Balti dish with Wooden base on the 24th July 2026. Paid online £22.14 - they took my payment immediately.
Waited for a week and checked my order which was simply described as ‘not yet dispatched’. Waited another 7 days and emailed to ascertain where my order was - no reply. Tried ringing the number I found on Google - nobody answered the phone on a Wednesday morning.
Left a message on their ‘chatbot’ thing was told someone would get back to me - nothing.
Wrote a letter of complaint and posted it 1st class signed for. Nothing.
Three days ago I asked my back for a refund which Virgin Money did without any fuss.
So so disappointed in this Scottish company based in Ayr.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t order with this company

Please don’t order with this company ! Terrible customer services , the order was made on 28 th August, and sit's a week now we have had no any tracking order number . They only have online chat, most of answer were AI to reply, just repeat the same answer. We still wait for the order, and hardly to cancel it as they could not confirm the shipping ??? We are in panic every day as so many food should be dumpped.

28 August 2026
Unprompted review
Rated 4 out of 5 stars

SIMPLE TO USE

SIMPLE TO USE, FAST FINDING THE RIGHT PRODUCTS, EASY QUICK AND SECURE PAYMENT METHOD

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience — I would strongly advise avoiding this company.

I purchased two fridges from this company. One arrived faulty and, despite repeated attempts to contact them, the issue still has not been resolved. The fridge remains faulty.

I also cancelled the second fridge after the delivery took more than two full weeks, yet I was still charged despite the cancellation.

I have emailed the company multiple times about both issues and have received absolutely no response. The lack of customer service and communication is completely unacceptable.

Based on my experience, I would not recommend this company to anyone. Spend a few pounds extra and go to Nisbet instead. Their customer service and overall experience are far better.

This has been a very poor experience so far, and the matter is still not resolved. I will certainly not be using this company again.

13 August 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a cooker over a week ago

I ordered a cooker over a week ago. I received an email from DPD last week saying that they received my order. I then received the email from them the next day saying my order has been cancelled by the seller. i’ve been trying to contact nextday catering to see what’s going on, they haven’t answered. The email I sent two days ago hasn’t been replied too. My order hasn’t been refunded. I’ve been sent no email from them regarding this order so I’m just here nearly £1000 down with no clue as to what’s going on and my Shop is supposed to be opening in a week time. it’s very frustrating that there’s no phone number so that means there’s no customer service that you can get through to in an emergency. You just have to send the email and then wait days for a reply that may not come because mine hasn’t.

20 August 2026
Unprompted review

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