Extremely disappointing experience
Extremely disappointing experience — I would strongly advise avoiding this company.
I purchased two fridges from this company. One arrived faulty and, despite repeated attempts to contact them, the issue still has not been resolved. The fridge remains faulty.
I also cancelled the second fridge after the delivery took more than two full weeks, yet I was still charged despite the cancellation.
I have emailed the company multiple times about both issues and have received absolutely no response. The lack of customer service and communication is completely unacceptable.
Based on my experience, I would not recommend this company to anyone. Spend a few pounds extra and go to Nisbet instead. Their customer service and overall experience are far better.
This has been a very poor experience so far, and the matter is still not resolved. I will certainly not be using this company again.