Adexa Direct Reviews 

Great as always im returing customer staff helpful good prices good supporrt for peoblems ect many people have g8ven this company a bad reviwes but thats not true but from here and tey dont belive what on the goole pages never had any problems and serivce is birilliant will be useing again

Fast and Great service, fantastic freezer too... highly recommended 👌

Excellent bit of kit good value for money just what we needed

The shelving is strong, the delivery was late, but we got it in the end.

Be warned and extremely cautious. This company uses automated bots to handle their customer service and should you experience anything that requires a human intervention, then they are extremely inadequate.

I purchased a fridge from them at just under £400 and the bot advised that this fridge would be delivered within the extremely time sensitive window that I had. On completion of the order I received an email to say that delivery would be 2/5 days, which was not acceptable. I immediately responded to advise that next day delivery would be required and tried to find a number to call to upgrade the delivery. No number exists due to their automated system and I had no choice, other than to wait for an email confirmation to achieve this outcome. This email never arrived, however an email did arrive at 9.30am the following day to advise that the fridge had been shipped. I immediately contacted the courier, details of which they supplied who advised me that the fridge had been marked as shipped but hadn't been collected and was still within their warehouse. This shipping note was not accurate and the shipping company advised that Adexa did this with many orders, creating a false impression that the item was in transit. I asked them if they had a number for Adexa so that I could contact them but they also reiterated the lack of customer service and the inability to contact them directly other than by bot. The shipping company were really helpful and offered to contact Adexa on my behalf to cancel the order before it left their premises. It appears that Adexa ignored this request and proceeded to ship the item by which time I had arranged to collect another product which I could have in time. Adexa proceeded to try and deliver this product to me and we refused this delivery, having already secured a similar item. As a result of this return, Adexa have charge a 25% re-stocking fee and a courier fee against the initial expenditure. This equates to a massive £218.40 being charged for their incompetence.

I have been back and forth with a representative from the company to try and secure a full refund but they have refused to consider any of the attempts made by myself during the process and subsequently to mitigate my situation. I live by fairness and accountability and as such feel obliged to let others know that situation is wholly unacceptable.

I advise anyone thinking of using this company to be extremely cautious before placing any order where customer service is lead by AI - it's not acceptable, moral and it certainly doesn't have the complexity to handle more difficult situations where a human interface is required.

This is the very first time I have felt compelled to write a negative review about a company and my experience with them. I run a company and I would never treat my customers in the way this company has.....it's quite simply wrong and makes me extremely angry.

Good Choice of Products.
Fast delivery.

Great service - quick delivery

Fast Delivery and a Great Product

All arrived in time and as expected, thanks!

Items not delivered. No trace of them. No customer support contact. Use AI for everything. Avoid!

Item arrived covered in birdshit and missing parts. DO NOT USE THIS COMPANY.

Decent products at reasonable prices. Very fast delivery too.

We ended up having to take Adexa to…
We ended up having to take Adexa to court. They failed to supply a replacement part for a machine that broke down on its initial start-up, even after we waited over six months.

The judge agreed that this was far too long and awarded us a full refund on the machine as well as court costs. If more people held them accountable in court for this kind of service, it might encourage them to become much more customer-focused.

Complicated website.
Delivered the product to the billing address.
Billing address was wrong on the invoice. Won't send me a retrospective invoice with the correct address.
Shambolic.

Good quality, good price, good service

Cabinet purchased of good quality & excellent price.
Also excellent service throughout.

Placed an order on next day delivery. Still waiting a week later. The tracking number confirms the items haven't been shipped yet they continue to send me confirmation of the delivery.
Customer service is non existent and the AI chat solves nothing. Absolutely disgraceful company. Don't ever order from these scam artists.

I can't believe you want me to tell you about my experience! "Shambolic" describes the events so far & still waiting. Who ever is in charge of this Co. Needs to sort out who packs the product & checks it's the correct items being sent out.
I only ordered 1 Glorified cabinet which is clearly made up of 2 boxes ! & so far I have received 3 boxes of the same box !
First Box had "reject don't sent out to customers"on it! & Was all dented & smashed up Yet I get the reject box delivered to me !!
Then you can't talk to anyone!
You have to deal with an AI automated reply & wait for a reply.
Still waiting for Stavros in the goods out department to send the remaining undelivered box.
& I am being told to dispose of the cr*p they have sent me. Like I am scrap metal dealer!
Not very Good unfortunately.
Shame
Cary

Six units delivered - 4 damaged, absolute nightmare to get anyone to take responsibility and swap them. Gave up in the end but vowed never to use Adexa again - cheap, yes but at what price.

Bought a commercial dishwasher for my small hotel, it broke within 3’months and they are not interested so I got an engineer to repair, he says he’s needs spares which adexa are not able to provide

Total waste of £1800 so scrapping and getting a new washer from a decent company

Awful products awful service avoid at all costs