Elgiganten Reviews 

Good prices in the shop, especially Black Friday, but try hard to ‘upsell’ you (oh, that TV isn’t available any more, but how about this one, no sale on that one though). Also they tey to sell you over-priced insurance that you will never use, and the delivery service isn’t great (it is reliable in terms of time, but quite rude, and will not lift a finger to help you…)

Elgiganten Outlet advertises TV's that don't exist. Having gone to the store to pickup a TV that was advertise on their site, I was told that not only did they not have the TV that was advertised on their outlet site, but they never had the TV in that store.

Köpte en Samsung 65” The Frame 4K QLED Smart TV (2025) på Elgiganten. En mycket bra TV, bra bild, lätt att installera. Passar bra i vardagsrummet då den också kan agera som en tavla då man inte ser på tv.

Avoid if you can. Careless staff. Terrible service.

The worst customer service I have ever seen in Europe, no joking.
I sent them an email about refund with all the documents, I am waiting for 2 weeks and I receive an email asking about documents...
And that´s just a minimum.

And the problem that actually force me to leave such message, that is the customer service. The "chat service" was not coptable to handle my message and handle any of my chats requests.

I have an issue regarding my order 2119656699, which I picked up at Elgiganten Eslöv. Since the item was from the outlet, I asked in the store if I could open the box before or immediately after purchase to check its condition. When I opened the box, I noticed visible scratches on the phone screen.

I immediately informed the staff that I wanted to return the item. However, I was told that returns are not allowed for outlet phones. From what I have read on Elgiganten’s website, all outlet items should still be covered by the 14/30 day return policy.

Could you please clarify if I misunderstood the return policy, or if outlet items are indeed excluded from

I order a vaccumcleaner and bags 3 weeks ago Express delivery it didnt come as agreed
I called customerservice 6 times spending 4 hours on phone they say comming soon
So today i called again 45 mins and they refund my money will have it next week
VERY BAD SERVICE
DONT SHOP ONLINE WITH ELGIGANTEN.SE

I time buy shame on you 2 time shame on me 3 time not gonna happen

I would put 0 star if possible, I ordered a philips hand steamer, I should have received it a week after payment as mentioned in, but they kept delaying the delivery, its been 5 weeks now and still didnt receive anything , they sent a message that the order will be delayed another week, I m not sure if I will ever receive it, will never order again

We bought a Cylinda hob with installation from Elgiganten in August 2025. The product was listed as 58 cm wide, but the one delivered was 59 cm and did not fit our countertop as it was supposed to be planmonterad. The installer noticed it didn’t fit but installed it anyway, leaving visible gaps. We asked for a refund the same day, but Elgiganten delayed their response until the 14-day return period had passed and then refused. Completely unprofessional and zero help from kundtjänst. I've had a long dialogue with them and they completely refuse to understand the problem. Takes them a week to answer. Will completely avoid elgiganten from now on.

Ordered Winbot accessories in April. Since then, I have received ~30 messages about order delay. This week, the parcel arrived, but the last message still says that the expected delivery is 2025-11-30. Besides, the parcel is delivered with Bring, which requires you to use a bad App as well as accept Norwegian law in order to get the parcel.

I bought a refrigerator, and although it arrived later than expected, the installation went smoothly. However, the next day we experienced a problem, and when I contacted customer service for information, the first thing they told me was, "Contact the manufacturer." This is a very strange approach. If I have a problem with a refrigerator I bought from you just yesterday, why should I go to the manufacturer? What’s the point of buying from you then? On top of that, the customer service representative didn’t really listen to me, responded in a rude and arrogant manner, and ended the chat. If you experience a problem, you won’t be able to find anyone to take responsibility — keep that in mind. It was a complete disappointment, and the prices are higher compared to competitors.

Bought a induction stove was supposed ti deliver on 1 st june 25 between 8 am to 5 pm. We were at home the driver neither knocked nor called t ool a picture silently and ledt lazy ass h.

The manager sales person kundersevice were also not want to help. Never buying anything from them again

ALL their "shops" are nothing more than the exhibition halls, becouse virtually every item what you ask is "not in stock, it is just a showcase ex.". So, they have just ONE item of everything. Everything from GPS unit to washing machine, fridgerator they order and you wait 2 weeks.

Terrible Order handling - could not deliver - no follow up - cashed without delivery, and is not paying my Money back 4500 SEK.

No help whatsoever in the household section at Kungsgatan even though I was next in line and waited almost a half hour. (The El Giganten phone section guys were great today though, probably because they have the leftover service philosophy from Phonehouse!)

Worst though was the incredibly obnoxious and rude guy at the checkout/pay desk who told me “good luck” when I said I wouldn’t wait anymore and would go across the street to Elon instead.

The staff and products at Elon were absolutely fantastic and fun!

Skip El Giganten Kungsgatan, especially for household products, and go to Elon!

Sent a vacum cleaner for repair under warranty, already the 2nd time the same part (mouthpiece) is defective. The repair took almost 2 months. Finally arrived at the store, I went to pick it up, I was told the system is down and they could not process any returns/warranties. Basically already drove there 5 time specifically due to this problem.

I 've sent my phone for a repair on the 2th of December 2024 and till now, 7th of January 2025 it is still under repair without giving an estimation day of getting it back.

The service is indifferent and do not try to support the process given the two weeks of delay. It seems that the service staff is poor trained and there is no special care for the consumer. I wish I never bought a phone from them.
Update: It is 10 January and they still have not have the phone ready to pick up. They still don't give a concrete answer when the phone will be ready, while in a week I will be abroad for a couple of week.

Thank you Markus Frölunda power house for the awesome customer service.Thank you for being so helpful.

The service at elgiganten is terrible. They take no responsibility and have no thought about customers at all! I bought an iPad on 2nd of December. Only after the purchase, they showed that the order will be delivered on 24th December. They had the full month to deliver the order but no movement was made. I kept reaching out to the customer service is very week asking them why there was no movement in the order and that I need it before Christmas, and every time they kept saying that the product will be delivered by truck in the next few days. Today they send me a message that order will be delivered on 3rd Jan !
This is extremely disappointing! I could have very well made the purchase from another store ! At least the customer service should say correct information!
I am never buying from here again!