Elgiganten Reviews 

Elgiganten has unreasonable requirements in the process of delivering the washing machine installation service. On Nov 20th 2023 I purchased a washing machine and arranged delivery. Since then, the installation crew have been to my place 4 times, each time with a new excuse for why they cannot complete the installation.

The first visit they claimed to have called, and I did not answer: My phone did not record any calls.
Second visit they said my electrical wall outlet lacked a seal, and asked that I get a new one and the next crew would install it.
Third visit they saw my new outlet, and said yes I had to get it installed first, then they would do the machine.
Fourth visit they said the water pipe needed gängtejp or lin och pasta (common plumbing supplies, which they probably should have if they are installing washing machines), and only installed the machine halfway.
So now after 4 visits and nearly a month, there was still no full delivery of the service paid for. It is reasonable to visit and assess if the installation preparations are unsuitable, so the customer can rectify. However the way this has been handled has effectively blocked usage of an item for nearly a month with excuses.

I would strongly recommend against ordering anything requiring installation from Elgiganten unless one is prepared to tolerate the above.

Very bad customer experience. I ordered during Black Friday and chose one of the closest pick up point for my delivery. The delivery company (Bring) decided that they will deliver my parcel to a different pick up point as they claimed that the pick up location I chose was full. Instead of asking me which other pick up point would be suitable for me, they delivered my parcel to a place which was the furthest away from me. When I contacted Elgiganten customer service and I asked why, they did not apologise just informed me that the currier company has all the rights to do that. In fact they might have the right to deliver a parcel to a different place but it would have been a totally different customer experience if they asked me which other pick up point I prefer or the lovely person at Elgiganten at least could have apologised for the inconveniences they caused. Clearly that is too much to ask for from this company...

Had this particular experience in Elgiganten Nordstan in Goteborg.

Very satisfied with the staff's approach towards customer and problem-solving.
Very polite and respectful.
On the other hand, 4/5 stars for a bad experience with online support, even though I solved the problem (but with a lot of stress before).

I keep waiting for two hours to just get the screen protector from the reception, there is only one person working and he plays around.

I whas in Gøteborg nordstand center on a study trip to Sweden in a week.
I whas first ring to Elgiganten . Dk telefon service because i want to ask why a trimmer could totally Cut my beard of the answar whas that the barbermachine could actually get Down to more than 05 centimeter and because of that Cut my Young mustage beard totally of .

In Elgiganten Sweden in Gøteborg they say when i ask if that could Cut my beard of they say that it could Cut it totally off.
But there whas other barbermachine that not whas a trimmer that whas better.
But a trimmer could Cut of my Young beard totally off
I have went Home to dkk .
And my fatter true This recieve whas a supermaket recieve and threw it in the trash when i not whas Home .
Because he Think it whas a supermarket recieve .
I Downt understand why Elgiganten .se sell a trimmer and say that could Cut my beard totally offf but i should buy another to a more expensive Price that whas a barbermachine .
But they still say that the trimmer could Cut my beard of .and they not ask if i want i online recieve.
Instead they try to find i recieve that could work in Danmark

Moved to Sweden and ordered a chair. I got a beat up used chair with the price of a brand new one.

When I made a complaint they told me I bought it from their market place so I needed to contact a third party. Tectake.

Elgigaten took my money, it was from their website so why do I have to chase down a third party they use, about a complaint? Give me my money back, I'll be happy to return the chair.

I am not going again to this place and the reason is not the store but the parking outside in Kolding.
Instead of spending my money to the store I spent them to a parking fine because i didn't know that it was a privat parking! This is crazy ! Europark and all the private parkings in Denmark is like MAFIA.
I gave them proofs that it was a wrong fine and instead of erase it they raised the fine from 875dkk to 1075dkk! If you want people to enjoy shopping and continue to shop to your shop stop this stupid thing with private parkings outside of big stores.

My teenage son got a summer job this year, and was excited to save up and spend his cash on a pair of headphones.
Our local Elgiganten didn't have them in stock, but suggested that he could have them delivered that night from another store. He paid for the headphones and the delivery and waited eagerly by the door for the entire night, receiving an endless stream of messages about the postage being delayed. He missed out on my birthday dinner, after being told the next day that the headphones were on their way. They never arrived that night, and in fact had never even been sent.

Another few phone calls, and another week later, we were told that a new pair of headphones had been sent and would be arriving within the next few days. First we heard was when they 'missed delivery' (despite having never told us they were on their way at all). Next message we receive is that they couldn't find our address and dropped off the headphones at a pickup point some 30km away in a completely different city.

After 2 weeks, we returned to Elgiganten and requested a refund. We agreed to delivery on August 11th to our home address, not to pick up from another city on August 23rd. The store refused to refund, stating that the headphones were available for pick up and they would do nothing until they were returned to sender another few weeks later.

I was absolutely furious, as they hired the delivery company, and it is their responsibility to provide the product we ordered, not to send it three times as far away as the original store.

My son does not have the money he worked hard for, nor the headphones he ordered, and was now told he has to wait weeks more.

Completely illegal and disgusting behaviour and we will be taking the matter further

LG 65 CS 4K Oled TV 2022
problem with Webos and after 1 month with wifi problem with Elgiganten costumerservise
I buy this tv one month ago and have problem with webos , when i start watch film webos crash and i have masege onscreen need restart and that happened every 15 minutes ( i clean web memory and have las OS ) it not help , one month later start problem with wifi every time i need input password when i start tv ( not recognize network ) i was in shop Elgiganten but personal there cant help (John Öhberg ) its not professional anyway if someone want this tv better dont buy in Elgiganten !!!!! Not recomendet costumer service its terrible and elgiganten erase my feedback !!!!!!!!! Dont trust that company

Dålig upplevelse! de senaste två gångerna jag köper saker från denna leverantör! En order annullerad av säljaren på grund av brist på varor deras butik!! För det andra köpet, dålig feedback om beställningens framsteg och oklar information från kundsupporten och oförmåga att avbryta beställningen även om varorna inte lämnade deras lager!! Att kontakta kundsupporten är hopplöst!! ... Att köpa saker på eBay är mycket mer konsekvent och förtroendevärdigt faktiskt :)

I ordered a TV by Elgiganten, and the next day I got an email that my order was cancelled. I called customer service twice and in both times the agent didn't actually know the reason for it. I guess it's my bad I didn't read the reviews before ordering.

Worst Service. Buying a new mobile phone. A few days later it is on offer for 50%, ask if I, as a club member, can take part in that offer.Although I have opened the product but since they are so few days. Only if I return the product and buy a new one with a new serial number. And the second package is unopened. ( In Denmark they provide far more service)

We ordered an induction oven online in May 2023 for delivery 8th June. Late on 8th June we were told by customer service that it might be delivered 9th June. It didn't arrive either date - we then reorganised for 20th July - we were out of the country so arranged that date. We rang three times during that week to confirm it would arrive on 20th July - it never arrived. We got conflicting reasons from the transporters and customer service. We rearranged delivery for 27th July and rang on 26th to confirm that it would arrive. Late in afternoon when it hadn't been delivered, we rang to be told it would not arrive on 27th and they didn't know when it would arrive. This is the poorest customer service we have ever experienced and we would not recommend Elgiganten to anybody.

Bought online a Dishwasher machine, with a delivery in my apartment and pick-up of the old one. Everything went smoothly. And after two months we are still very happy with the product.

Support is not working.
They are selling additional insurance and do nothing in case of failure! A cheaters company.
Do not use it!

Bought all my kitchen equipment there, so many iPhones, AirPods, Sonos, severals TV, coffe machine and stuff I probably forgot I did.
Then yesterday bought some AirPods and yes I forgot to mention I wanted them with wireless case and you refused to change them because the packaging was opened. Wasn’t really my fault, wasn’t really sellers fault. Lack of communication but you know what you could have done something and today you have lost me forever. I will not forget this.

Shipping times not as initially stated and customer service are not caring at all. I will hesitate to use them in the future and only did this time since they were the only Swedish retailer to sell the product I was after. Stay away if possible.

Poor customer service, zero interest in providing a decent customer experience. It’s like Elgiganten is doing us a favor by selling us the products. Thumb down. Awful way to do business.

Early March 2021, a Dutch girl arrived at my small horse farm to stay and help me with the horses. She was supposed to stay 2 months. After 2 days, however, it turned out she was literally homesick, and she had used all the data from her Dutch mobile subscription within the shortest possible time. She wanted to get a Swedish sim card, had looked into the Swedish providers, and wanted a subscription with Tele2, a company also known in the Netherlands. So we went to Elgiganten in Ljungby and as she had no Swedish 'personsnummer', I took out the contract. The homesickness did not improve and she left after 2 weeks. I went back to the shop, explained the situation and asked them to terminate the contract. The guy working there offered to ‘pause’ the subscription for a year. If I would not reactivate it within that year, it would AUTOMATICALLY END after one year, he said. Because I expected some more guests from abroad during the summer months, I thought the contract might come in handy after all and went along with this suggestion. MUCH TO MY REGRET!
In May this year I received an invoice from Tele2 for 438 sek. Unfortunately, I check my old-fashoined mailbox not often enough (most invoices come by email nowadays) and it was already overdue. This meant that I had to pay this invoice, 'påminnelseavgift' plus the following invoice. I was not amused. This mounted up to nearly 900 sek for something I did not profit from or used. I called Tele2, explained the situation and asked for their explanation, and the client support agent said that this automatic termination could not possibly have been offered by Tele2 as they would never do such contracts. The only thing she could do was to end the contract immediately. That was on 28 June. So I considered the contract ended. Then I went back to Elgiganten to ask how this could have happened. Was the contract not supposed to terminate AUTOMATICALLY? This was denied by the salesperson. He would not ever have said that as only prepaid subscriptions would be terminated automatically. Prepaid? This was never mentioned a year earlier - that I am very sure off as we never discussed prepaid simcards. I received a 'tillgodo card' charged with 400 sek, less than half of the money that I had paid by then to Tele2, so I was not very pleased, but considered the case settled and done and did not want to ponder over it much longer.
Then by the end of August yet another unpleasant surprise, as I received again an invoice from Tele2, this time 498 sek. I hit the roof and checked the email with the confirmation that the contract was ended. It had indeed been ended, however not on the day that I spoke with the client support agent, which was 28 June, but they made me pay another month, plus 'påminnelse avgift', as I had thrown away the previous Tele2 envelope with the original invoice, thinking that the contract had been ended.
So thanks to Elgiganten and Tele2, I paid nearly 1500 sek (!!!) for something that I never used. I can think of a lot of other fun things to do with such an amount. This is not small pocket money for me!
One thing is very clear: a very BIG THUMB DOWN for both Elgiganten and Tele2. By now I spent the 400 sek 'tillgodo' and that was the last thing I will ever spend in Elgiganten. As far as Tele2, I will never ever recommend this company to anyone.

I wanted to buy a samsung watch using their "price match". I have found it cheaper in another store so I went to elgiganten. i waited for my turn for about 7 minutes, then I talk to him and it takes him 5 minutes to check everything, then he tells me to go to the cashier and they will help me, so I go there, I wait for another 10 minutes for my turn, I talk to her and explain everything. First she told me to go back to the same guy, but then i told her that he said he doesnt know and he told me to come to you, so she also takes her time checking the details asking questions for about 15 minutes. She then calls the same guy tells him to help me instead. I go with he, asks the same questions again, so far ive told them the same thing like 3 times. in the end he says, well, we would give it to you but we dont have it in stock right now, so there is an elgiganten phone house 2-3 minutes away where they have it. he tells me to go there and they will give it to me. I asked if he's sure that they will do so and he said yes, just give them tis article number and tell them about it and they will give it to you there. so far ive been with them over 35 minutes and now im late for getting my sister from preschool, so I drive, pick up my sister, drop her at home, then I go to the phone house. I also had to wait for my turn there, finally when it was my turn they guy was helping a customer by contacting customer service for some other company, hes waiting on the phone for his turn. right now hes helping me while having his airpods on, waiting for his turn. I get that he is busy. but at the same time, I am busy too and they have wasted my time already. so I explain to this guy everything again, and I think he wasnt paying attention so he went, brought the watch and tried to charge me the full amount. I tried to explain it to him that I have found it in another store at a lower price and that it checks all of their rules for price match. the guy then starts talking on the phone with the customer service he was waiting for and Im there just waiting. finally after around 20 minutes since I entered the store, he asks me the same questions and checks all the details but the refuses to give it to me for a lower price. I even told him that they would have given it to me at elgiganten store but they dont have it in stock and he says that he only has 1 left, and that elgigantens main store has more than 3 ( the same store that told me they dont have it in stock) at that point I was so sick of the whole thing that I just left. Im not even mad about not getting it anymore, Im mad about how they treated me.