DERTOUR Reviews 

We were with my family in Towers Rotana, Dubai.
Our opinion about DerTour:
- good prices,
- good transaction execution,
- on-site care,
- luxury transport between airport and hotel
- app and travel documents are in Germans, but AI and Google Translate is able to fix that problem. There will be nice to have English version of both- please think about this

I was in Corfu on a DerTour booked holiday and my easyjet plane was hit by a bird. Easyjet kept us waiting around for 7+ hours and then cancelled the plane near 11. The airport staff were not very helpful and neither was Easyjet. It was not nice trying to get our checked luggage back at midnight, we were kept around for an hour or more. We called DerTour after the cancellation. They sorted us a hotel at midnight. They sorted us a new flight the next day. They sorted us a refund for the taxi to the emergency hotel. They sorted us a train from the airport we had the next day back in our country. Thank you DerTour, you were really amazing. Your rep in Corfu was also really good. Thank you for being wonderful.

Very disappointing complaint handling by DERTOUR.

During my package holiday in Turkey there was no hot water, I had to change rooms three times, and there was significant noise and poor room conditions during the stay.

The problems were reported on-site and documented. Despite the seriousness of the situation, DERTOUR offered only 150 EUR compensation.

I sent a formal pre-legal complaint letter, which was delivered on 29.04.2026, but no response was provided within the given deadline.

Very poor customer service and complaint handling experience.

Wir waren für zwei Wochen in Kenia. Die fünftägige Safari war der absolute Hit. Die Lodges, der lokale Guide, Die Route sowie der National-Park waren traumhaft. Auch mit dem Wetter (März ist die Übergangszeit) hatten wir absolutes Glück.
Das Hotel (Diani-Sea Resort) war super.
Alle Guides waren toll.

I was deeply disappointed by my experience with this agency. I will certainly never use their services again.
I have been a long-time customer of the agency, but this clearly had no value. The only thing that seemed to matter was their financial interest.
I had already paid a deposit for a vacation scheduled during the Easter period, in an area that has since become a conflict zone. March 5th was the deadline for paying the remaining balance.
I tried to reach an understanding with the agency. I did not request a refund of the deposit. I only asked for the amount already paid to be transferred to another destination.
The response I received was a refusal. The reason given was that the vacation was about three weeks away and that the war situation might change by then.
I was not willing to pay the remaining balance for a vacation in a conflict zone. As a result, I lost the deposit, which was a considerable amount.
I consider this approach completely disrespectful toward the customer. The agency relied strictly on contractual protection and chose not to offer any reasonable solution.
I did not ask for my money back. I only asked for flexibility and for the deposit to be transferred to another vacation.
Thank you, Dertour, for this experience. Unfortunately, you have demonstrated that customer relationships matter less than profit.

We booked in advance the bus service from Gran Canaria Airport to our hotel Hl Suites in Maspalomas.
After a 15-minute wait, we were told we'd have to wait, al least, another hour We gave up and took a taxi. Terrible service.

RESERVATION NUMBER DPANQH
Fornitore LM-27913718

Hotel NH Collection Dubai the Palm sehr schön und empfehlenswert, unser Ansprechpartner von Der Tours vor Ort Osama war sehr bemüht und hat uns tolle Ausflüge organisiert, alles bestens organisiert, Führungen auf Wunsch in deutscher Sprache, Transfers mit Taxis pünktlich, viel gesehen und gelernt, wunderschöne Eindrücke gerne wieder 😍

I went to Antalya with Dertour. At the airport we had to wait 2 hours in the minibus! At the hotel no one from Dertour looked for us, we only sent messages on WhatsApp with a very rude person. The booking number for the return flight was wrong and I couldn't check in. At the airport they told me that they had sold more tickets than seats and were trying to find a later flight! I don't recommend Dertour

Horrible experience

We flew from Bucharest to Rhodes and in Rhodes, this lady, Antoanela, who was the contact agent had a very bad attitude she was very disrespectful and rude with us.
She was very annoyed if I asked for details about the excursions she offered with Dertour and she was also very annoyed when I dared to call her about some details about the return flight.
I have no idea why she's still working for you, if she's not in the mood to do the job she's paid to do.
We can all have a bad day, but when you choose to work in this sector you must treat all clients with respect and attention, regardless of whether or not you are in a bad mood that day.

I booked a stay at Hotel Abou Sofiane via Dertour (Germany) as a gift for my elderly parents in Tunisia. The hotel refused to let them check in simply because they are Tunisian residents — a restriction that was never disclosed during the booking process, confirmation, or terms and conditions.

No clear policy, no warning, nothing.

The most outrageous part? I had to pay again, through a different local agency (Dima Voyages), to book the same hotel for the same dates just so my parents wouldn't be left outside in the heat. Meanwhile, Dertour kept the full payment and has not even bothered to reply to my formal complaint.

This is pure discrimination and a scam-like setup, where no transparency is offered, and customers are left with double costs and emotional distress.

Neither Dertour nor Hotel Abou Sofiane have taken any responsibility. Their silence speaks volumes about their values: profit over people.

I strongly warn others:
Avoid Dertour and avoid Hotel Abou Sofiane unless you're ready to pay twice for a single booking and be treated with total disregard.

Hotel, transfer and flight were all great. However, this company will send a so-called tourism agent to your hotel, to give you some trip offers. I say so-called, because this person is just a proffesional scammer. The trips they offer you are just standard trips organised throughout antalya, that you can book yourself, including transfer. They are literally one google search away from you. This person will present them as if they are organised by their agency (they will never directly say this, however this is the way the speech goes) and demand a price that is 2x, 3x or even 5x higher than the real value. They will be very insistent and try to convince you the experiences are unique (some of the trips are actually okay, if you book them on the internet they are cheap as well). If you say you need more time to think, they will say you have to book them then, otherwise it's not possible.

Extremely unproffesional behavior, worthy of used car scammy salesmen. Will never travel with them again.

they had price mistake and trying to get it from me!

Don't tel the truth about constructions... They are clowns as costumer services. They don't give without support in the vaccination.

I was 2 time chelated. November 2024 and april 2025... 4 weeks. Same hotel and the second time was terrible. They promised me the construction was finished. But it was more bigger than before.

Pretty bad experience with detour .
From assistance with the flight to assistance with transportation and at the hotel, Detour representatives are not making the vacation relaxed and easy.
The main thing on the agenda is to sell you unwanted services.

Actually we r the hotel driver rak rotana aspaisaly in your service is very low airport staff very rude no talking good with the all driver and no value to guest

Do not ever purchase on the dutch site of this company, they will send you emails and invoices in dutch and after they issue a credit note for you invoice, they will keeping ask to pay as dont care they want the money. Awful company, its seems that in Germany you can make profit on the back of the people who didn't have the services invoiced.

I was contacted by this company via facebook For a potential job opportunity where they had me log into their website and give five star reviews to places that i've never been. This is a huge scam and I told them that and they kept pushing me to do it and I told them it was not a job. It was a complete scam. Do not trust this company at all. It is a complete lie and as falls advertising

We booked 3 hotels using detour! We previously check them of course cause not all of them were good/acceptable, but the one we choose were great and even the price was very good compared to other online provider. 4 stars because they should check better which hotel they offer.

My family very recently arranged a European holiday through DERTOUR, from Trinidad and Tobago in the Caribbean. This included hotel accommodation and train tickets from one country to another. Everything worked well, as planned, and we had a wonderful time.

On December 7th my sister and her 2 daughters booked a package tour with the destination Side for herself and two daughters via Dertour Germany. The trip was paid for by bank transfer. The flight, operated by Pegasus Airlines, was scheduled for Thursday, December 26th. They arrived at the airport counter in Munich in time to check in, which incidentally was not technically possible online the evening before. At the counter they were told that out of 3 family members only 2 could travel due to overbooking.
Can you imagine a family being separated on a trip and a 14 year old child looking where he is and not even sure if he will be able to travel at all? Is it possible to deal with a mother and an entire family in this way?
I am familiar with the phenomenon of overbooking and I understand that the Turkish airline Pegasus Airlines, for example, engages in such practices excessively. I take note of this, but why don't they, as a package tour provider, defend themselves against the fact that seat quotas are being cut and those who suffer the most are their customers willing to travel and placing trust into the travel arranger? DERTOUR has put itself in a disadvantagous position and caused the family serious material and immaterial damage through this event.

Their luggage was still collected on that mentioned day of travel. They were able to get through the security area to the relevant gate. There they were supposed to endure the ordeal and wait until the last passenger so that they could still get on the plane if other pax were absent. Waiting all the time didn't help. Despite assurances that her 4-year-old daughter could sit on the mothers lap, they insisted that only 2 people could fly, not 3 (i.e. not her 14-year-old daughter). Tears pouring down didn't help, they were treated like dirt because they were neither shown the compassion nor did the staff confirm any information on the overbooking.
After 2 hours of waiting for our luggage, they drove home.
In the evening there were numerous phone calls in which people tried to convince my sister that it would be very good to be rebooked on a Pegasus Airlines flight via Istanbul the next day. Will the fact that they are traveling as a mother with 2 daughters be ignored? Is the fact that they consciously chose a travel arrangement that includes a specifically selected direct flight in the afternoon as the basic component of the trip excluded? Does it ignore the fact that it is not their fault that a package flight that was supposed to be safe would turn into a disaster for them?
It is humane and understandable that after several phone calls they were able to agree on a direct flight they had booked themselves with Free Bird Airlines. This was scheduled to take place on Friday, December 27th at 4:50 p.m. For the second time, on Friday, they found ourselves at Munich airport again. They were already in the plane and taxiing to the take-off field, but there was a technical inspection. All passengers had to get off and wait in the terminal. After 1 hour they were told that the flight for Friday was canceled. You can perhaps imagine how we as a family acknowledged this second stroke of fate.

Due to the nervous breakdown after the 2 days they spent at the airport, they could not continue the journey as a travel participant. They could not take a flight on a later day after all this ordeal