alltours Reviews 

An airport transfer without aircon in 35 degrees is literal abuse.

Never book with this tour company.

I spent my vacation in Crete in the hotel Hersonissos Maris.
1. I arrived at the hotel at midnight and they didn't have the room ready for me, I was not on their arrival list. It took them some time to find a room for me.
2. The hotel is not a 4* star hotel, max. 3*. The shower is so thiny that you couldn't bend down to put a soap on your feet.
3. I had AI service and there was no buffet for lunch. They had a minimized menu for AI at the beach restaurant, which was very boring and only French fries with every dish or white bread. The non AI menu was more rich, what is strange as we paid a lot of money for AI.
4. The transfer is not to the hotel, what was issue I arrived at midnight, I didn't know the road and the hotel had the lights off. With all my luggage I had to walk appr. 350 meters (transfer to the hotel was not a bus and could deliver me). It was a busy road when returning at noon at 34 C and I had to wait appr. 30 minutes out in the sun, with no shade nearby.
5. Tourist guide at the airport was not a very nice lady, she explained what was necessary, but with no emotions... comon I arrived for my holidays and was enthusiastic, but you are accepted by a person without a smile or a nice welcome word...

I was told that an AllTours representative would be at the hotel reception at 9:00 a.m. to explain everything. I was already there at 8:45 a.m. I waited until 10:00 a.m., but nobody showed up. The hotel reception tried calling them, but there was no answer. They also found it very strange.

This was especially frustrating because I had arrived on a night flight the day before and had barely slept. I ended up waiting there for nothing.

Three days before my departure, I sent a WhatsApp message asking what time the transfer bus would arrive. I received no reply. I sent another message, and again there was no response. I then submitted a complaint by email. Only after that did I suddenly receive replies on both WhatsApp and by email.

I found the overall communication to be very poor, and it caused me a great deal of stress during my holiday.

In the end, the transfer itself was well organized, but the communication really needs to improve. If the AllTours representative had come to the hotel on the first day as promised, I would have known that I needed to download the app and that the transfer time would be communicated there.

We‘ve booked the trips to Crete and it was good at first but in the end the flight time changed for our returning flight for 10 hours earlier and we‘ve lost a whole day of our trips and they didn’t even try to give or offer us any compensations, nothing! Even if they’ve notified about the changes 14 days before but the whole point are that we’ve booked this trip because of the whole plan of the trip and the price we‘ve paid were for the „unchanged original flight time“ even if this was the airline responsibility, but still no offer to make up for it. the booking number they‘ve given can‘t be used to check-in online, but to go and check-in yourself at the airport. The hotel transfer to airport with no information given and we have to do everything ourselves to find a way to it. My worst travel Agent ever. Poorly organized and poor customer services.Not recommend. If we can change our holidays plan, we‘ve been cancelled from the start. But it was also our mistakes to trust and hope that we‘ll get something in return.. WE WERE WRONG

CRITICAL SAFETY WARNING: Intimidation, Threats, and Corporate Cover-up by Alltours
Avoid Süral Saray and Alltours at all costs!
After posting an honest review about closed facilities, I was subjected to a 20-minute interrogation by the hotel's Guest Relations Manager. I was directly threatened and intimidated for speaking the truth. The staff member literally told me: "I haven't threatened you. You haven't seen me threaten you, and you don't want to."
When reported to Alltours, they chose to cover it up. They asked the hotel if it was true, and when the hotel naturally denied the threats, Alltours dismissed my case as "unconfirmed." They effectively called me a liar to protect their local business partner.
Only my local agency (Skov Rejser) took this seriously and refunded their own commission out of solidarity. Alltours cares only about profit, not guest safety. Do not risk your holiday or your safety here!

The best price, perfect flying times with kids, good transfer, reliable pictures of the place.

Inflexible and customer unfriendly from my point of view. Kid got sick right before the trip, so the tour operator just reverts to their terms and conditions, we loose 85% of the vacation cost, although the hotel was willing to consider a rescheduling. They would rather profit off peoples misfortune instead of lifting a finger to try to minimize the loss (which legally they should do). Everybody just makes their terms and conditions so poor that you have no choice but to pay their over-inflated travel insurance. I will never try to travel with this company again after this 2500Eur loss incurred because of their lack of good will

Everything went ok, accommodation - clean and nice, very good food and transfer drspite quite many changes (plane-bus-ferry-bus) went smoothly an efficiently

We are in Norway and Sweden as part of a rail and coach tour. The coach is brilliant, comfy, well equipped with WiF but, most importantly, I must congratulate our driver Max. He has driven us miles in the most challenging conditions with ice and snow, but kept us safe and nothing was too much trouble for him. His safe driving and pleasant demeanour has really added to our holiday. Thanks Max and Alltours

I planned a trip to Dubai. The price at Alltours was around €1,300 higher than the price I would have paid if I had booked the flight and hotel separately (identical services). I am aware that tour operators should actually have purchasing advantages due to block bookings and airline quotas. I find it unreasonable that this advantage is not passed on, but instead a 20% surcharge is demanded. For me, the price-performance ratio is absolutely no longer acceptable here. I have screenshots of the price comparisons.

I highly recommend to travel with all tours! Everything went as planned. Customer service was great. The whole vacation was nice

Every thing worked as it should.The flight to Palma de Mallorca and back was super and on time.
We were well informed by the all tours team at the airport. Transfer to the hotel was very efficient & very friendly driver, unfortunately on our return date the bus driver misread his pick up list & at first refused to take us, Not a nice end for us, however it worked out in the end.

Very well organized informational. They have a useful app that contains all you need to know.

I honestly wish I had never booked with Alltours. I made a reservation and was clearly stated that cancellation is free of charge before a period.
I made the cancelation good on time but unfortunately, they charged me 290Eur out of 380 the original price of the flight.

The customer service is very bad, after many email exchanges, they insisted to pay the fees.
And latest their legal department they send me a letter in the summer holiday time in August and requested a payment withing one week.

I highly encourage people to not book through this agency, it is the worse ever seen.

I honestly wish I had never booked with Alltours. Their so-called customer service is worse than having no service at all.

My reservation clearly stated that WiFi was included, yet the hotel wanted to charge me extra. So, I called Alltours to clarify. The first agent answered in what sounded like the middle of a video game session, background noise everywhere, zero professionalism. When I explained that WiFi was included, he dismissively said: “Do you really want to argue now about some 10 euros?” (it was actually more than that). Yes, of course I want what I paid for! Instead of helping, he started shouting over me, demanded that I “let him speak to the end,” and when I insisted of letting me speak and not interrupting me maybe he understands then when is the issue, call ended unpleasantly and abruptly.

I thought maybe it was just one bad apple, so I called again. This time a woman answered. I had barely introduced myself with: “Hi, I booked a reservation from you and today is my first day…” when she cut me off, angrily telling me to call the “internal tour line” because they were “not responsible” for my booking. She didn’t even let me finish a sentence! She kept repeating that calling the other line was some sort of “advantage” for me, as if she knew my problem before I even explained it. and when u asked ok how can i contact this internal tour line then? she said i should ask the reception! i mean what!! like i call the offical number in germany that is dedicated to help me as a customer u send me somewhere else and u don’t even tell me how to reach out to that place!!!

This is not customer service – this is arrogance, rudeness, and complete disregard for customers. For something as simple and contractual as included WiFi, Alltours managed to lose me and everyone I know as future customers.

Bad weather, cocroach in bathroom, all inclusive does not worth becouse of few staff.

Super Service

The holiday with Alltour was perfect, we highly recommend this company. Unfortunately, they do not have an app in English, only in German. We would like to travel with Alltour again, please allow the app to be also in English. Thank you

The hotel was wonderful. The whole trip was seamless. Thank you.

We booked our holidays with altour and had a great experience
Every thing was well organized and perfect
Hope we can make another trip with alltours soon