Back Market - Deutschland Reviews 

5 stars: the service was perfect, same for the delivery and the hairdryer was as expected. Fully recommended!

Received a perfect phone but might have had a tampered battery health percentage. When contacting the customer service, they say what I see is what is accurate but 3u tools showed otherwise. Truly enjoying the device but would prefer some honesty or better understanding of the issue.

The services are top notch

I ordered more than 5 times over the last years and was always very happy with service and goods.

Product as described, fast delivery, good price.

Listen. Everything went fine in the beginning. The homepage is easy to understand, although i think, BackMarket works with dynamic pricing. The same phone became cheaper or more expensive when i reloaded the page or searched for the same phone from another device, so i don’t know what that is!? The ordering process was also accessible and uncomplicated, BUT THEN CAME THE DELIVERY. The provider, in my case, was UPS and it’s a company from hell!
The order needs to be signed by receiving, which was not mentioned by BackMarket in the first place, so the first attempt couldn’t get through. I could easily change the new delivery appointment online, has to take a day off from work and stayed at home the whole day for it, just to get informed early in the day via email that the second delivery was also unsuccessful, because no one opened the door (truth was, no UPS Person showed up, no one rang the bell and when i asked my doorman downstairs (he normally gets all the parcels of the house), he told me, UPS wasn’t even there that day yet. So, F* you, UPS! Upsi, but i said it!
I had to call them several times, the Hotline guys weren’t very helpful and had bad language skills. In the end i had to pick it up myself at a access point 15 km away from where i live. No thanks. I know, UPS is an independent company, so BackMarket is not responsible for their actions, but, it’s their cooperation partner, so, choices to reconsider.
Oh. And i am happy about my new phone. All works fine! Would order there again, with another delivery provider

Delivery on time, all worked, no hidden surprises

Very fat reliable

I bought a Samsung Galaxy A53 in "Very Good" condition and paid extra for this higher grade because it was meant to be a gift for a friend.
The phone was delivered directly to the recipient, who initially said everything seemed fine. However, when I saw the phone myself two days ago, I noticed that while the front was in good condition, the back had three clearly visible crack or impact marks.
The phone works, but these defects do not match my expectations of the "Very Good" condition I paid for. It was disappointing and honestly a bit embarrassing to discover this after giving it as a gift.
Overall, a disappointing impression.

⭐☆☆☆☆

I bought an Apple Watch Ultra 2 from Back Market for €450. A brand-new one was available for around €580—a difference of only €130.

For that €130 difference, I received a watch with:

* a cheap 5W charger instead of a proper fast charger,
* a very low-quality watch band,
* no original Apple box.

I contacted customer support because I wanted to keep the watch. I asked for a €70 partial refund, which I felt was a fair compromise considering the missing value. Instead, they simply quoted their policy and told me to return the product. There was no attempt to find a solution or retain a customer.

The biggest issue isn’t just the money—it’s the hidden cost. I spent time waiting for delivery, inspecting the watch, setting it up, contacting support, packing everything again, and taking it to a DPD drop-off point. Altogether, I spent around 3–4 hours on this purchase.

If I value my time at even €30/hour, that’s another €90–120 lost. Suddenly, the real cost difference between buying refurbished and buying new is almost gone.

The idea behind Back Market is great, but the economics only make sense when the savings are substantial. Saving €130 isn’t worth sacrificing original accessories, original packaging, warranty peace of mind, and several hours of my time.

I’ll only consider Back Market again if the price difference is at least 30–40% compared to buying new. Otherwise, I’d rather wait for a deal on Idealo and buy a brand-new product.

Warning to all existing and potential merchants

Back Market’s customer service team possesses absolutely no technical knowledge. All they do is aimlessly send out return labels or issue refunds—without ever consulting the merchant. In doing so, they steal money that rightfully belongs to the sellers. Disgraceful and criminal behavior!!!

We strongly advise everyone against becoming part of this organization in any way. They are a disgrace to the retail industry, and no one should want to associate their name with them.

A plus for the end user: you can simply report a non-existent problem after 11 months. You then get a full refund without having to provide any proof. What kind of world have we ended up in??

This, too, amounts to theft from the merchants!!!

Perfect service and the laptop matched the description

Every thing was really good im happy to purchase My phone from back Market

One of the worst customer service experiences I’ve ever had.

I bought an iPhone 13 mini from Back Market because the listing clearly stated that it supported eSIM. Instead, I received a China-region model that does not support eSIM at all. Because I trusted the product description, I transferred my mobile line to a new eSIM before discovering the issue. As a result, my previous SIM was deactivated, and I was left without any phone service.

I returned the device and Back Market agreed to send a replacement. Shockingly, they sent me the exact same incompatible model again, forcing me to repeat the entire process and leaving me without a working phone for even longer.

The problems didn’t stop there. Customer service often took an entire day to reply to simple messages, I was sent an invalid return label, which delayed the return even further, and I constantly had to chase updates myself.

Eventually, I received a refund, but only after weeks of unnecessary stress and wasted time. I was also promised that Back Market would take responsibility for the fact that their mistakes left me without mobile service. Instead, the support agent closed my case without any follow-up or resolution.

Mistakes can happen, but sending the wrong product twice, providing incorrect return documentation, responding extremely slowly, and then closing the case without honoring your commitments is simply unacceptable.

I won’t be buying from Back Market again, and I can’t recommend them based on my experience.

Very good..

I returned my item and asked for a refund. It has been 2 weeks now and still the refund has not being processed. The first customer service person told me supplier said i have icloud on the phone even though i did not set up the phone upon delivery and so i asked for proof. After a week of silence and not able to provide proof another customer service person has reached out freshly to me when same email stating customer says i have my icloud on the phone. I have forwarded my earlier response to him and insist i did not set up the phone upon deliver and sent my photo proofs to them. Still silent and my refund is still not processed