smartport Reviews 

Everything was perfect for an European transfer :-) thx a lot!

Slow delivery. Well packed. Sealed box and watch was according to the description.

The shipping was delayed. For days i had no status update. Even after the expected delivery date stated on my order passed. I was told by Customer service team it will be another few days. As I was leaving for holidays i had to cancel the order. Before the cancelation was processed the phone was suddenly prepared for shipment and i was told it can not be cancelled anymore and i should refuse it on GLS website. I did that even thought the package was not yet picked up by them. It took another 5days to pickup the package by GLS and another few to ‘return’ it to Smartport. I’m still waiting for refund as i was told it will take upto 7 days from the package being returned to warehouse. In the end i had to buy the phone somewhere else ( more expensive but got it straight away) and Smartport benefited from my 600 euro for almost 4weeks. Customer service was polite but quite slow. I’m sure the order could have been saved or at least the whole process quicker. I hope the refund arrives soon and i dont have to contact them again

order came in time, and came as expected
thank you so much

Order was charged from the card right away, but after one week, nothing has happened with the order. Also no communication to the customer or explanation why the order has delayed so much.

I appreciate the product's superior quality and the timely delivery was precisely as anticipated.

Delivery took more days than advertised. Got Samsung Galaxy S25+ made for Indian market distribution. This should be clearly described in the advertisement so that the buyer doesn't loose time. Guaranty details are not correctly advertised, it's the buyer who has to find out that there is no Guaranty on battery provided by Samsung in Europe for the non-European models.
Happily returned the product. Customer service was good and quick to reply. Prices are competitive, so if origin of phone is not a concern for you the Smartport could be smart choice.

I ordered a smartphone from smartport.de on July 9th. The website initially indicated a delivery date around July 23rd, but two weeks passed without any shipping confirmation or tracking link.

When I contacted customer support, I received a canned response assuring me the item would ship "by Friday at the latest." Friday came and went with zero tracking information. Instead, the delivery status on their website was simply quietly updated to "Delivery time unavailable / No shipping date"

They clearly accept orders for items they do not actually have in stock and make false promises via support to stall for time.

I placed an order containing AirPods and an iPhone. When the package arrived, only the AirPods were inside. The tracking erroneously showed the entire order as delivered.

When I contacted customer support, I was informed that the iPhone would ship separately by July 24th at the latest. After refusing a discount for the inconvenience, customer support failed to meet their promised July 24th deadline and pushed the shipping date back again to next week.

Customer service has been unhelpful, and promised deadlines are not kept. I am still waiting for the main part of my order. Very frustrating experience, would not recommend.

I bought a best priced Samsung smartphone, unfortunately the promised delivery was delayed 3 times! , but after complaining I was offered and got a compensation.
The Phone itself was as promised brand new

Delivery took 21 days, with two delay notifications along the way. Customer service was disappointing and non informative at all. No problems with the product quality.

Very disappointing experience.

I placed a high-value order that was supposed to ship within 1 week, but I just kept getting automated apology letters, and it never shipped. After waiting for 3 weeks, I cancelled the order through the SmartPort "marketplace" portal. The german affiliate confirmed the cancellation and promised a refund within approximately 7 days—but yet again nothing happened.

After sending a formal german email mentioning legal action I received further apologies citing delays in refund processing, but in parallel I have also received an automated email from the marketplace portal this time, confirming the refund has been processed, and the portal finally showed my order as refunded - and I received my money back the next day! This ordeal took in total about one month from order to refund.

To their credit, their communication was responsive and professional, but mostly copy-paste in nature, and in the end I did get my (significant amount of) money back. However, if you are looking for a fast and seamlesss experience, then SmartPort is really not it.

Ich hatte am 18.03.2026 ein Galaxy S25 Ultra 256gb Titanium whitesilver für € 829,90 bestellt. Es wurde zwar erst Anfang April geliefert aber zwischenzeitlich habe ich Bescheid bekommen, dass sich die Lieferung verspätet. Das Handy kam original verpackt und funktioniert einwandfrei.
Ich bin daher sehr zufrieden!

I ordered a mobile phone from Smartport.de on 27.02.2026. The phone was never delivered. After waiting for weeks without receiving the product, I cancelled the order on 17.03.2026.

Smartport confirmed in writing that the order was cancelled and that the refund was supposedly sent on 17.03.2026, stating that the transfer could take up to 5 days.

That time has already passed and I still have not received my money. I contacted customer support multiple times but received no clear answer and no proof that the payment was actually made.

It is extremely frustrating to have to chase my own money after cancelling an order that was never delivered.

If the refund is not processed immediately, I will have no choice but to escalate the matter further through consumer protection authorities and other legal channels.

At this point I cannot recommend Smartport.de due to the lack of transparency and poor customer support.

I am waiting for my delivery for like a month and I can’t even log in with my account on the website.

Excellent price. Excellent product. It just took 16 days for the delivery to arrive, instead of the 4 to 5 days announced.
More transparency would be appreciated!

Great service and fast delivery.

Took way too long, waited for 3 weeks for my instock iphone

The shipping times are absurd. I waited 3 weeks for a watch that was listed as "in stock" to be SHIPPED. The website itself says "please dont contact support about shipping cases as they don't have information". I still contacted them to ask when it would be shipped. The support team came back and said "due to delays, packages cam be shipped up to 2 weeks after order. They wrote that, despite me waiting over 2 weeks already. They never checked for a reason for the delay, but only offered to cancel my order.
I decided to wait and got it eventually, but this waiting time and lack of transparency and fake delivery times makes me never want to shop there again.

I waited for ONE AND A HALF MONTHS for the delivery!
They delayed the shipment 3 times and were rude every time I contacted them and lied about their rights and how this is all normal.
They sold me a version which was produced in india and was probably much cheaper.
HANDS OFF THIS SCAM WEBSITE!