Galaxus.de Reviews 

I was pleased with the simplicity of the ordering process and the very quick delivery of the item. I searched for a Ninja Foodi Grill Air Fryer and came across Gallus who had such an Air Fryer which was described as being a refurbished with a few scuff marks. The price was very reasonable and lower than other advertised models. I bought the Air Fryer based upon price and the return policy. My item arrived two days after placing the order and was contained in a strong carton containing the original packaging and the Air Fryer which was in an ‘as new condition without any blemishes. It functions without a problem and I am very pleased with the quality of the product. Based upon my experiences with Gallus, I wouls purchase from them again.

I had an excellent experience with Galaxus. My MacBook was delivered much faster than I expected, and it arrived in perfect condition. The packaging was secure and professional, giving me confidence that the product was well protected during shipping. Everything was exactly as described, and the entire purchasing process was smooth from start to finish. I would definitely recommend Galaxus to anyone looking for reliable service and fast delivery. Thank you!

“This was my first purchase from Galaxus, and it definitely won’t be my last.”

They delivered the smartphone before the expected delivery date. My old phone was broken and I needed something as soon as possible. I am so happy to choose Galaxus. I would highly recommend it!

Easy checkout, great price, fast shipment, nothing to complain.

Very reasonable price with fast delivery. Good communication and overall good experience.

I wish I could give a minus star rating here.

I ordered once in the past back in 2023 without any issue. On Jul 3th I ordered a 700€ Laptop and all of a sudden it got canceled and the price rise by over 100€ as well.

I thought it was a technical issue so I reached out to the live chat support.

The live chat was not that well in all honesty. The profile pictures look like facebook/whatsapp profile pictures you know from friends and family. One even had a dog in it– not even a person.

Their writing is very poor and either automated (meaning missing the context of conversation and questions).

Anyways, I asked multiple times for the supplier's name. Support said they can't tell because of data protection. This is a red flag for me because other Marketpalces like Kaufland or Mediamarkt show the exact seller as well.

I now took my time and requested a refund if that will not show up back I will come here and write a separate rating on that experience.

I highly recommend to NOT use galaxus for any Tech related products, it seems like many have this issue here related to Tech. Better pay a bit extra to other companies that surely deliver as they promise.

I ordered and paid for an ASUS Ascent GX10, 4000 GB, 128 GB, NVIDIA GB10 from Galaxus.de (€4,905).

Galaxus kept my order and payment for four days, then cancelled the order without giving me a clear reason. At first, I thought this might simply be a stock issue.

However, after the cancellation, I checked their website again and saw that the same product was still available, but the price had been increased to €5,486.

From a customer’s perspective, this feels extremely unfair and not transparent. It gives the impression that my order was cancelled because the product price had increased and they preferred to sell it at the higher price instead of fulfilling my confirmed order.

For an expensive product like this, keeping a customer’s money for several days, cancelling the order without a clear explanation, and then listing the same product at a higher price is a very poor and disappointing experience.

I will attach screenshots showing my order, the cancellation/refund process, and the updated product price.

I am really satisfied! All the products were delivered quickly and were well packaged.

The company shows no empathy for the customer.
After 2 weeks from placing a order, they ask me to cancel that order, make a new one with faster shipment!
One day before shipment, I still don't have the shipment details!
They just play with customer nerves!

This is completely unacceptable.

My order was cancelled without any prior warning or explanation. I spent several days waiting for it, contacted customer support multiple times, and made it clear that I urgently needed the order before leaving town. Instead of informing me that there was an issue with the payment or that identity verification was required, Galaxus simply cancelled my order.

Only after cancelling it did they ask me to provide a copy of my ID or use a different payment method. Why wasn't this requested before the cancellation? A simple email or phone call could have prevented this entire situation. Instead, I lost valuable time and the opportunity to receive the item when I actually needed it.

What makes this even more disappointing is that I have been a loyal customer. In the past, I purchased expensive products from Galaxus, including a MacBook. Looking back, I deeply regret choosing this company. Had I known that loyal customers could be treated this way, I would never have spent my money with Galaxus.

This has been the worst customer experience I've ever had. My trust in Galaxus has been completely destroyed.

I expect a clear explanation of why this situation was handled in this way and why I was never contacted before my order was cancelled.

I will be sharing my experience publicly because other customers deserve to know how situations like this are handled. Based on my experience, I cannot recommend Galaxus and I will be advising my friends and colleagues to think twice before placing an order with this company.

This is not the level of service anyone should expect from a company that claims to value its customers.

So this is my final verdict after finally receiving my order more than one month later.

There are a few things I have to acknowledge if I want to be fair.

The customer service genuinely tried to help. The problem was that they simply had no way of helping. Throughout the whole process, I had the impression that nobody had real visibility into what was happening with my order.

My impression is that Galaxus works with different suppliers that update stock and estimated delivery times through a system. Somewhere between the supplier, Galaxus and DHL there seems to be a visibility gap. Once an order is electronically announced, there is a period where nobody seems able to tell the customer what is actually happening. It could be waiting at the supplier, waiting to be collected, or waiting to be processed by DHL. I don’t know, and even after more than a month, two cancelled orders and more than fifteen conversations with customer service, nobody could explain it to me.

Not even after my case reached the highest escalation level did anyone tell me why this happened or how it could be prevented in the future.

The only advice I received was essentially not to open so many support cases in the future. That may actually be the right advice, but it also means that as a customer you are expected to wait days or even weeks without knowing whether your order is progressing or not.

So here is my final evaluation.

Positive:

* I received the product at a good price.
* I received a partial refund because of the delay, which made the final deal even better.
* In the end, I did receive the product.

Negative:

* I had to work incredibly hard to get it.
* There were many moments where it honestly felt like nobody knew when, or even if, my order would ever be dispatched.
* Communication during delays was poor because customer service simply didn’t have the information.

I really hope Galaxus improves its logistics system by providing more realistic delivery estimates and better visibility into delayed orders.

If I had known from the beginning that my order would realistically take two or three weeks to arrive, I could have decided for myself whether I wanted to wait or buy somewhere else. Instead, I repeatedly received optimistic estimates that turned out not to be accurate.

I have also seen many reviews describing similar experiences, so this doesn’t appear to be an isolated case.

One more thing I think could be improved is the product description. The accessories shown in the pictures did not completely match what was actually included in the package. In my case this didn’t change my purchasing decision—I would still have bought it—but the description should accurately reflect what customers will receive.

Why 3 stars?

Because I believe both sides deserve recognition.

The final price was good, and I eventually received the product.

At the same time, the ordering experience was unnecessarily stressful and lacked transparency. Better communication and more realistic delivery information would have made this a much better experience.

One final piece of advice based on my own experience: if your DHL tracking stays on “Shipment announced electronically” for several days, don’t automatically assume the parcel is lost. In my case, all the DHL scans appeared several days later at once, and the package arrived on time after that. Contacting customer service repeatedly didn’t speed anything up because they didn’t have more information than I did.

Ordered exactly what I was looking for and delivered in great time and a great price. I will buy more from Galaxus in future.

Possibly the best webshop I have ever ordered from. I've ordered from them for over 5 years now, and I never had a single issue with them. They often have excellent prices and selection, quick delivery and are transparent about the important things, like return rates, warranty cases if they go through the seller company, behind the scenes blog posts, and most importantly, built in price tracking, straight on the product page. The few customer support cases I had go through Galaxus were quick and easy, usually being solved the same day I wrote the email to them. This is definitively the webshop for me, and they deserve all the praise in the world.

Fast delivery!
Good quality product!
Good service!

It’s good 👍 fast and easy going

Ordered a keyboard, product came well packed as described, 4 days earlier than stated. 0 complaints, amazing experience!

I initially trusted Galaxus and have been a regular customer for quite some time. However, after this recent experience, I will no longer be purchasing from them.

I placed an order for a product at €360. Just one hour later, the price was increased to €417, and the following day it went up to around €517. Shortly after, my order was cancelled with the explanation that the item was “out of stock.” Yet the product is still listed as available on their website.

This situation has seriously damaged my trust. As a long-term customer who regularly spends around €500–600 per year, experiencing this kind of treatment has been very disappointing.

Losing a loyal customer over what feels like a €150 difference is unfortunate. After this experience, I do not intend to shop here again.

Excellent service, i like it

Delivery time was quick. Goods arrived in perfect condition.