Swappie Reviews 

Uncomplicated process, fair price and money paid very quickly

Easy to use from start to finish. Price I was offered was the price I received after inspection.

My phone was stolen from the parcel, that was left opened on my door step. Swappie has left it up to me to deal with the courier. Swappie has a whatsapp chat that resets after 24 hours. So you think you get some help but they do absolutely nothing, Meanwhile you lost your money and still have no phone. My experience is from Denmark - turns out that Swappies courier has outsourced to Postdanmark in Denmark.

Everything went smoothly with Swappie. The phone was checked and the final price was exactly the same as the original offer. No surprises or unnecessary hassle. Very happy with the service.

Easy transaction, and fast service.

Awsome very good

Extremely disappointing experience – delivery failed and refund still pending

Unfortunately, my experience with Swappie has been extremely disappointing.

I ordered a phone which was supposed to be delivered to Luxembourg. The shipment became stuck with DHL in Germany and remained there for more than a week without being delivered. Despite contacting Swappie several times and asking them to resolve the issue with DHL, the situation was not solved within a reasonable timeframe.

As we urgently needed the phone, we eventually had no choice but to buy another one elsewhere and cancel the Swappie order.

What is particularly frustrating is the amount of time and effort I had to spend following up on a delivery problem that should have been handled between Swappie and their chosen shipping provider. As a customer, I should not have to repeatedly chase both the seller and the carrier to find out what is happening with an order that has already been paid for.

I have now requested an immediate refund and expect the full purchase price to be returned without further delay.

Based on this experience, I unfortunately cannot recommend Swappie. A good customer experience is not only about selling a phone – it is also about taking responsibility when something goes wrong with the delivery and resolving the problem quickly.

I purchased an iPhone 13 and paid extra for a new battery. Unfortunately the battery was either not new/ damaged as the battery life was bad from the start and degraded quickly. No problem. I contacted Swappie about the issue and the only solution is to clear your phone of everything and have it sent back to them, where they guarantee to LOOK at it within 10 working days. So we are talking about 2 weeks without a phone until you are guaranteed they will even review. And that's without any repairs. This is not practical for anyone. How can you manage without your phone for that amount of time as a minimum. They just ignored me then, that's the only solution take it or leave it. It wasn't our first purchase, and previous experience there were no issues, but how a company handles problems is the real test. I wish I had looked into how they managed problems before I purchased. There are lots of companies offering similar products at similar prices who also can handle customer difficulties without leaving you without a device for several weeks. I would not purchase from them again as their customer service is totally inadequate for the type of product and the cost of what they sell. Phone was purchased in November but not used till after Christmas.

I bought a brand new mobile phone because of Swappie. I originally planned to buy a refurbished iPhone from Swappie and asked them for a premium quality one in excellent condition. The device arrived soon, which looked really nice. Unfortunately, it seems to have been a simple display piece, because despite the nice exterior, the touch screen barely worked, it didn't respond at all. It makes you wonder who tested this and how. I was forced to return it and I'm very disappointed. Fortunately, the return went without a problem. I no longer trust that I will get a usable device if this offer is labeled as perfect for them. So now I'm going to buy an original one because of them... I don't recommend buying from them, because it will only depend on your luck whether you succeed or not.

Got a great phone from them and selected the option for Swappie to install a new battery. What I did not know is that it was a non-OEM battery which is of extremely poor quality. If I had known i would have kept the original battery. Within the first month it would drop from 80% > 10% and then 0 within 15 minutes.

Reported this to customer service and they said theres not much they can do.

Fast forward 2 months and my phone now has died twice from 100% and then reboots to 10% with an hour or so usage. Asked to swap it for a functional model under warranty which they agreed to but are now unwilling to send a replacement phone first. I need this phone for work so cannot go 1 day without this phone functioning but they are unwilling to send a phone first even after I’ve offered to pay a deposit.

Bit worrying if a company can’t be without a second hand phone worth max 300 euros for a few days.

And this was after they also short changed me on a hand-in phone, they first quoted 250€ when I sent them it in, once they inspected it they brought it down to below 150€

Avoid at all costs. I now have a paperweight for a phone that overheats, could cause a house fire and will need to be replaced because it could cut out during a meeting

Easy and quick

Great price, fast payment, quick check.

I am trading the old iphone, waiting for any response 2 weeks already.

Delivery came fast. The iphone is sleek and in good condition.

AVOID
SOLD ME A FAULTY PHONE ALSO NOT AN APPLE BATTERY WHICH THEY NEGLECTED TO TELL ME UNTIL AFTER I PAID, after they posted it to me
Now I’m expected to return the phone for a repair after requesting a replacement and as my original phone is broke I’ll have no phone until when ? No guarantee on turn around time
AVOID AVOID AVOID !!!!

quick response from the company's customer service and fast processing time.

Product quality, quick delivery

Niente da dire. Al top.

Swappie you are honest, trustworthy, technically efficient and customer friendly

Fin iPad. God pris. Hurtig levering