Back Market - Nederland Reviews 

So I ordered a iPhone 15 and made sure to check that I wanted both a physical and esimm. I twas delivered on time but it became apparent very quickly they sent me the wrong product. I raised a complaint, it took all day for them to reply but they noted that the wrong product was sent (Chinese variant). They offered me 10% off but I really need this for travel and explained this. They did not offer me a replacement but said if I wanted to get my money back it would take up to 48 business days to get my money returned. I could not verify this on their website and have raised a complaint with the De Geschillencommissie in the Netherlands and this will likely not go anywhere. Issues occur and mistakes are made the true test of a company is how they handle them and so far Back Market did not handle things well.

Was sent a phone twice with an issue first with typing the screen and then I realized the nfc reader also didnt work. Upon sending it back the second time, I was waiting for it to be repaired and they suddenly said it was being refunded. Apparently they have a policy that if a product is sent back a second time it is refunded instead. But the policy is not communicated at all and they still give you the option to ask for it to be repaired. As a result I was without a device for a month and a half as this device was being shipped back and forth. They made no effort to get me another device for the same price (even though it says the device would be replaced if it cannot be repaired) and merely parroted their policy when I asked clarification.

Warning!

Stay away from this platform, whether as a customer or a seller. Sellers are being scammed. Back Market hands out refunds to customers without hesitation for products that haven't even been returned or that are still locked to an iCloud account. They are knowingly committing fraud!! Everyone needs to be warned against doing business with this "criminal" organization. It is a pyramid scheme that will eventually collapse, leaving everyone out of pocket.

They let you make plenty of sales during the first few months so you think you can trust them. But they only do this to build up a financial buffer using the sellers' money. After about six months, the problems start, and you never see the majority of your money again.

Everything went well. Really appreciate the back market.

Very happy with my order and service. Fast delivery. Product as described

The most horrific phones I have ever bought, such a waste of money. Not once but twice I have been disappointed by the back market. Missing parts, cracked screens and low quality overall. What ever you do DONT BUY FROM THE BACK MARKET!!!

I found it a really nice website with good prices. I liked how they explained in UI why some items cost more than others. Even though I haven't talked to their support team yet, I found it very easy to buy, try out, and return different models. I ended up testing two iPhones before making my choice. Just a small tip for anyone else: the phones don't come in their original boxes, so it's good to keep that in mind!

Everything was great. Thank you!

My package was estimated to arrive on May 29th. It is now over a week late, the tracking is completely messed up, and customer support is sending me to the carrier, while carrier says contact sender. They have my money and I have no item and no updates.

This is my third order with Back Market, and the customer service is an absolute mess. Every single transaction has been a nightmare when it comes to shipping and delivery.Their customer support takes forever to respond, and when they finally do, they refuse to take any responsibility. If you have any issues or questions about your shipping, they just kick you off to the carrier. When you contact the carrier, the carrier explicitly tells you to go back and ask the sender. You get completely trapped in an endless loop with zero human help.A marketplace should have a clear protocol to assist customers when logistics go wrong, but Back Market completely lacks accountability. I am incredibly disappointed with how disorganized this platform has become. Avoid buying here if you value reliable support.

They sold a laptop that while partially functional in it's most basics, has a password protected BIOS. Meaning it's severely limited in many ways. Things like boot order cannot be set permanently. I would love to receive it still but aside from the rigid customer service questionnaire that won't leave room for anything other than questions allowed by them -there is no way to contact them via normal means like email.
If i receive a working BIOS password i will update this review and give a more generous review score.

EDIT…. It is now day 9

Customer support does not reply to messages through the app! They say 1 business day and now it is day 3!

Here’s a polished version of your sentence:

> I really like the phone. It works perfectly and feels just like new. I was a bit worried because it was my first time purchasing from Back Market, but everything went smoothly and I had a great experience.

For a review-style version:

> I really like the phone. It works perfectly and looks and feels like new. I was a little worried since it was my first time buying from Back Market, but everything went smoothly. Overall, I’m very satisfied with my purchase.

Bad communication and unreliable quality, my laptop crashed in under 3 months, they fixed it with warranty but did not notify me when the laptop was on its way back, suddenly the ups driver is calling me, to pick it up, while I have no tracking number, no updates, nothing.
I heard a lot about the cheap methods used to stick hardware inside the laptop, that is a shame...

Fast delivery and quality products again

Het werkt perfect

As expected.

I am extremely frustrated and disappointed with this service. I paid extra specifically for express delivery, expecting my package to arrive on 28/05. It is now 30/05 and there is still no delivery and no meaningful update about the shipment.
What makes this worse is the complete lack of communication. There is no clear tracking information, no explanation for the delay, and no support from the courier. This is not what “express delivery” is supposed to mean.
I paid more for speed and reliability, but instead I am left waiting with zero transparency. This level of service is unacceptable.
I cannot recommend this store to anyone who actually needs their order on time.

I am extremely disappointed with this service. I ordered an iPhone 13 Pro Max with express delivery, paid extra specifically for faster shipping, and yet the package did not arrive on time.

It has now been a full week, and I am still waiting with no delivery in sight. Even worse, there has been absolutely no communication or update from the courier. No explanations, no tracking clarity, nothing.

For a service that advertises express shipping, this level of delay and lack of support is unacceptable. I expected reliability and transparency, especially considering I paid extra for speed.

I strongly advise others who care about fast delivery to avoid this store. Based on my experience, they do not deliver on their promises, and customer support is practically nonexistent.

I sent several reminders for the valuation of my phone, I bought an Iphone 12 in Black Market a year ago in "good" condition and I a year later I sold the same phone with no additional damage and the valuation was "bad" affecting the price, the offer EUR 36 was NOT accepted and yet you transferred the funds and kept the phone, I was scammed and I want my phone Back!

I paid for a Premium iPhone 13, but what I got was an iPhone 13 with a US version iPhone 12 case! They promised that I would receive genuine parts for my iPhone, but they didn't tell me that they were allowed to mix different parts together to make a new phone! Such a shame. Even more bothersome, they sent me a return label from dpd courier, one of the worst providers in the Netherlands. I checked their Amstelveen store to drop off my package, but they said they don't work with this brand anymore. So, I had to spend 1 extra hour to go to another DPD place. Do NOT buy anything from this brand.