Anker Reviews 

Firmware update bricked my headphones and they wouldn't help.

While Anker advertises itself as a reliable product manufacturer , their products are scheduled to fail after warranty expires. It is unbelievable that 2 weeks after the warranty expired on my super-expensive high-end power bank, the power bank, it's showing that it has -40C degrees and refuses to charge.

Looks like a planned failure and they are trying to clean the mess up with a 25% discount ? Buying Anker its like a 2 year subscription.

This is a review of ANKER SOLIX UK itself and not the products. I have ordered 2 large items recently the Solix C2000 and solix C 1000 and on both occasions the item has been shown in stock with dispatch within 2 days. HOWEVER, on both occasions the item has been delayed as OUT OF STOCK. No email to update me and on checking the items on their website they were still showing 1-2 dispatch days even though they were out of stock. Customer services is a joke. You are not connected to an actual person but AI and then are on hold for another A1 to tell you they are too busy and that someone will ring you back. Then someone rings you back and I couldn’t understand what they were saying. They can’t tell you anything further and just say they will send an email that you can then click on to escalate the issue. Once you get an email and escalate it you can wait another 24 hours for an EMAIL REPLY from a person. You again can not make your complaint to an actual person on the phone at all. You can not have a conversation about an issue when you have to wait 24 hours between email replies. It’s ridiculous. They really let their products down by an AWFUL CUSTOMER SERVICE . Anker need to rethink the whole process or they will start loosing a lot of customers. Customer Service is a vital part of Sales and they need to wake up to this. Not a happy customer !

I have a Eufy robot vacuum cleaner that broke down with an intermittent fault after 23 months. Unfortunately the warranty was only for 12 months, but after a few email exchanges and trying some fault finding at home that didn't work Anker took it back, repaired it for free. They paid postage both ways and even fitted a new brush bar and floor mops.

Very good email interaction with their service dept. Quick to answer and very polite. A little sad the product broke, but very, very happy with their customer service. Really nice to know there are still companies out there that realise good support is worth the investment.

Avoid this dock if you use a Mac. My Anker Prime TB5 (A83B5), bought new in October 2026, drops its internal USB 3 hub every time my MacBook Pro M4 Pro sleeps with the lid closed. Ethernet, the SD reader and every USB drive vanish, and the only fix is pulling the dock's power cord. This happened four times in my first week.

I did everything Anker asked: I sent detailed logs, ran their firmware update from a Windows PC, and gave them my purchase invoice. Their answer was that there is no fix, a replacement probably wouldn't work either, and since I bought it new from an eBay reseller instead of AnkerDirect, they won't honor a warranty at all. Their idea of making it right was a coupon to spend more money on another Anker dock.

So Anker knows this $399 dock fails on Macs, has no fix, and won't replace it. I've been a loyal Anker customer for years. Not anymore. Save your money.

Worst ever experience
Everyone stay away from these awful people and company.
I orderd a product and from them and that was a wireless car charger and when it arrived, it had a missing parts and when I rang them same day they were like we will sort you out and understand that and after a few days I’m getting an email that first you have to send the product we will verify it and then we will issue you a refund and I was like can you send me a replacement please? They were like you have to wait for that period of time and then you have to send your real product back like it’s been a month I’m struggling with them now so just be careful with them.

Absolutely garbage being made here!

Anker is a deceptive company. The speakers they sell break down just after the warranty expires on an ongoing basis.

They also program newer models to purposefully not work with the older models to force customers to buy another speaker.

Both speakers obviously have Bluetooth and both obviously have TWS however Ankers deceptive actions cause these speakers to not work with eachother.

Stay away from Anker products if you don't want to get scammed.

Your money is better spent on proper name brand speakers, not cheap Chinese garbage that consistently breaks down just after your warranty expires.

I have a videodoorbel called eufy. It cost me £100 to set it up and wired in as the battery didnt last long. I had to change my email because virgin media were doing away with their emails In stead oof making it easy for me like my bank did Anker said I couldn’t change my email. There has been a lot of emails between us as to what to do. I had to delete my account set up a new one and add everything again. The problem is now that I can’t addthe doorbell to the hub as they are too far away from each other Because it is hardwired in the leads are very short and my husband is worried they will break. Also the hub lead is far too short to move closerbto the doorbell which is needed to pair with the hub What a lot of crap for an email change
WHAT A NON CUSTOMER SERVICE

My item was never delivered! It was sent and every time the person delivering it said it was not able to be delivered and then it was sent back to sender. WITH NO REFUND MIND YOU! I AM NOT HAPPY WITH MY EXPERIENCE AT ALL.

I used to really like their products. Then:

I purchased a pair of Aerofit 2 earbuds on the walmart site. Before purchasing I asked via the Walmart contact, and email contact, about the warranty period. I was told multiple times, through multiple venues, that it was 24 months for the refurbished pair, which also matches what they offer on eBay. Once the earbuds arrived, they were not charging properly (one was only up to 70%, the other 80%, even though the case was showing 90%). I also tested the mics. In addition to recordings sounding muffled, after a few seconds they just quit receiving audio for a while and I have dead spots on my voice recordings. The right earbud also seems to produce a light scratching sound in some songs. When I reached out to Anker, the day after they arrived, to start a warranty claim, they apologized and told me the warranty was actually only 90 days, blamed their AI auto responder, asked me for the serial number through the app (I had already done so, they replied to it and ignored it), and a huge troubleshooting list to do, and could only do the replacement when I sent the serial number (already sent). Returned the product, do not recommend. Quality is poor, company unwilling to take responsibility for the tools they use to communicate with customers.

We ordered a new battery for our robot vacuum over a month ago from Anker and have still not received it. They took around £40 off us weeks ago. I've had quite a bit of correspondence with Anker over the last few weeks about our delayed order. Today they have sent me an email asking if I have now received the battery. I haven't. We ordered the battery from this company as they seem to own Eufy who make the vacuum. We won't make this mistake again. Very disappointed with Anker.

Anker is my go-to for cables, power supplies, and more. They have great products at competitive prices. I have never had a problem with Anker products. Highly recommended.

Oh yeah these new battery packs in portable charger do you stand so good

Terrible. Very disappointed with this company. I purchased the solix C1000 2 gen generator. Firstly it came in 3 packages on 3 separate days (they must have a job for me). It hasn't worked since I got it, and Ankers support team contacts you via email (once) and hasn't been able to problem solve this in a week. Useless. I have asked to return it as I have 30 days, lets see. And before you ask me for my order number: R02090120804S

I’m surprised Anker consensus is not zero, you’ll have to work hard to speak to a person and when you do they say we will send you an email, which never comes. Earbud Sport simple don’t work and forget getting credit or replacement. Just trashed mine

Terrible Global Warranty & Ignored Support - Ticket #ANKER-TNF5474179894

I bought the Soundcore Liberty 4 Pro, and the left earbud has a severe battery defect (shuts down instantly at 95%).
I contacted Anker Global Support (Ticket #ANKER-TNF5474179894), provided all requested proofs, invoices, and videos, but they completely ignored my case and responded only with useless automated templates. Meanwhile, Anker Korea refused international shipping or assistance for an international customer.
They left me with a broken flagship product and zero support. Anker's international warranty is completely unreliable. Do not trust their global warranty promises!

Always a quality product. I own a ton of Anker power stations and charging equipment and it has yet to disappoint.

I purchased the Anker AeroClip earbuds, and the experience has been extremely disappointing.

The microphone quality is terrible. My voice sounds muffled, making phone calls very difficult. I tested the earbuds with multiple phones, different networks, and various settings, but nothing improved.

What makes this experience even worse is Anker's customer service. I requested a refund within the 30-day return period, but their online return system doesn't work. Despite sending numerous emails, I still haven't received a proper resolution.

Instead of processing my refund, Anker offered a replacement, which I clearly do not want.

For a company with Anker's reputation, this level of product quality and customer service is unacceptable.

I expected much better.
Very disappointing!

they customer serve,products and the way they treat their clients is a big joke,i highly recommend staying away from them

Purchased an Anker adaptor in September 2025. Has lasted under a year. Unable to open to check if its a fuse issue or anything can be fixed as its a sealed case. Ive purchased a lot of Anker products but have to be mindful to avoid buying environmentally unfriendly items as these should definitely last longer.