Anker SOLIX US Reviews 

526
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 437 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and performance of the products, finding them reliable for power outages and off-grid use. Many appreciate the robust construction, well-packaged items, and quick, timely delivery, ensuring a smooth purchasing process. However, some people mentioned issues with customer service, reporting being ignored or experiencing difficulties when seeking help. Others noted confusion with shipping, sometimes leading to damaged boxes, unreceived promotional gifts, or products being heavy and lacking handles, affecting portability.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, design, and usefulness... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as well-made, solid, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the device impressive, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the battery is awesome and felt that it was sold at a highly competitive price. still learning all the applications and having a great time doing it. didn’t receive the promotional early bird “free... See more

Company replied

Rated 4 out of 5 stars

I bought three products from Anker the C2000, the battery extension pack, and the PS200 solar panel. The first two are excellent products. We use them at home and with our RV. At home it covers our in... See more

Rated 4 out of 5 stars

Order arrived sooner than expected! Unit was packaged very well. Only complaint was that the printed documentation and directions were very sparse. Going back & forth between the unit and my iPhone... See more

Rated 5 out of 5 stars

So far so good. Purchased 4 units to essentially take fridge, freezer and network mesh off grid. The charge during solar peak hrs and discharge through the evening and overnight. This for me seem... See more


Company details

  1. Electronics Company

Written by the company

At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.


Contact info

4.1

Great

TrustScore 4 out of 5

526 reviews

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4.1

All reviews

(526)

522 reviews in the last 12 months

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Rated 3 out of 5 stars

Device percent remaining charge reduces…

Device percent remaining charge reduces during day even when nothing is drawing from device, sometimes considerably. More charging evolutions than expected based on know draw.

8 July 2026
Anker SOLIX US logo

Reply from Anker SOLIX US

We are very sorry to hear that you are experiencing unusually fast battery drain with your device.

We understand how concerning it can be to see the battery percentage decrease during the day even when no load appears to be connected, as well as to notice more charging cycles than expected based on your actual usage. We sincerely apologize for the inconvenience this has caused.

We noticed that your order was placed recently, and in order to provide you with a practical and effective solution, we have already arranged for a dedicated specialist to follow up on your case. Our official Anker SOLIX Support Team will contact you directly via email to further investigate the issue and work with you toward a resolution as quickly as possible.

At the same time, we are continuously working to improve both our service and our products so that we can provide you and all of our customers with a better shopping and support experience. We truly value your feedback and appreciate you bringing this matter to our attention.

Please rest assured that we will do our best to provide a suitable solution. Thank you for your patience while we carefully review your case.

Sincerely,

Anker SOLIX Customer Support

Rated 5 out of 5 stars

I am expanding my Anker Solix system

I am expanding my Anker Solix system. I tested with the Home Power Panel and one F3800 and I've added another F3800 and two expansion batteries. This system works super well. The app is easy to navigate and understand. I've configured time-of-day settings so that my home runs off battery during my utility's peak hours, and charges using the cheapest power. Overall very satisfied. I've also delt with support to return one of the faulty expansion batteries (temp sensor stopped working), and that process was also smooth. Quick response from support and RMA instructions were clear. I ran into a snag with FedEx not wanting to pickup the battery, and support also assisted me through that process.

15 July 2026
Rated 1 out of 5 stars

Awful time wasting experience

Just awful experience. Bought direct from anker, then issues with courier meant I was asked to sort logistics. Engaged with anker and they said they would sort but item was then returned to them and I’ve now been told they won’t send to Northern Ireland despite their website saying they send within UK. Customer service happy to answer their own questions as opposed to customer questions. Still waiting on a refund. Waste of time and dread to think how supportive these guys would be if you really need them.

29 June 2026
Unprompted review
Anker SOLIX US logo

Reply from Anker SOLIX US

Hi MaHa,

We’re truly sorry for the time, frustration, and inconvenience this delivery issue has caused.

We completely understand why this has been such a disappointing experience. You should not have been put in a position where you had to deal with courier logistics yourself, and we sincerely apologize that the order was then returned and could not be delivered as expected.

Due to current logistics restrictions, we’re unfortunately unable to ship to Northern Ireland at this time, and we’re very sorry that this was not made clear earlier. We understand how frustrating that is, especially if the website created a different expectation. We will also pass this feedback to the relevant team for review.

Regarding your refund, we’re sorry that you’re still waiting. Since we’re unable to confirm your order details from the information currently available on the platform, we’ve already tried to request your information through the platform so we can support you properly.

To help us resolve this as quickly as possible, please contact our official support team at support@ankersolix.com and include your order details. Once we receive that information, we’ll be in a better position to review your case and assist with the refund follow-up.

We truly appreciate your feedback and sincerely apologize again for the poor experience.

Rated 5 out of 5 stars

I love my Anker Solix C2000

I love my Anker Solix C2000. I can power my RV and all the critical electrical circuits on my house in an emergency and recharge it with my solar panels.

8 July 2026
Rated 5 out of 5 stars

Happy & Pleased

timely delivery, any question i asked was answered in a highly satisfactory manner. Thank you very much much. I'll probably be getting next larger size, and battery pack.

8 July 2026
Rated 5 out of 5 stars

Great product

Great product. Great customer service regarding shipments, return phone calls, etc. Received shipment in timely manner. I would definitely recommend this product.

8 July 2026
Rated 5 out of 5 stars

You have given me peace of mind as a widow and my son

You folks have no idea how much I appreciate you. I live in a rural area on a 75 yr old house. My husband passed away 2 years ago from cancer and it's just me and my son. I damaged my shoulders from lifting and pulling my husband up as be battled so the gasoline generator is hard for me to pull start. My son works to help supliment income and goes to school. Often I am alone. What you have given me is peace of mind. I need to expand upon this one but it just isn't financially in the cards for a few more years. I couldn't believe it how fast it came. 3 days from order to my doorstep. And THAT night we lost power again! I had just bought groceries the day prior. I don't have to be terrified of and outage as much as I did before. I was able to get in on the $899 sale price. The very last day to be exact. One of these days when I'm old and gray I will be able to get sufficient back up power to run my well or my septic. Choose your poison I guess. I will wait to see what I am able to afford to get the 200 solar panel. To be as quiet as a mouse is important for safety with all the crazies running around. No one needs to know what you have. This protects my family. Thank you from the bottom of my heart. Forever grateful.

15 July 2026
Rated 5 out of 5 stars

Love the product

Love the product. Just used it to run vent for camper van. Just a little sad the next week it went on sale for about $200 cheaper.

15 July 2026
Rated 5 out of 5 stars

Good product

Good product. Delivered quickly with no issued. Everything worked well just in time for an unplanned power outage last week? Seems to be a good value.

12 July 2026

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