Jackery Reviews 

Easy to purchase. Came right away. Easy to set up. Worked right away. This summer we used it to plug in an small AC unit in the back room. PERFECT!

Questions were answered timely and a billing issue was quickly resolved. Thanks.

I’m really impressed with my explorer 5000 plus and when I had an issue with a charging cable for the panels they did not hesitate to send out another set of panels and cables. They were easy to deal with and made it right quickly. I have no complaints

I have used the solar system and the battery system on 1 occasion and they work in conjunction of charging the tools for use and recharging the battery while and after using the tools, which consisted of 110v drills and shop vacuum. Everything was easy and the concept of not having to lay out a land line was interesting.

Went to them with my batteries issues and going through the checklist to find the issue. Batteries would not take a charge and were completely dead . .At that point Jackery decided to they would replace the batteries. To that I say “thank you very much “ .

The Jackery online site is easy to navigate, descriptive of it's products, thereby allowing consumers to make more informed choices of the particular product needs. Up-selling or pushy bait and switch tactics are not employed, so the Jackery site promotes honesty and integrity while offering a quality, proven product.
Your guarantee policies through product registration is above what most competitive companies of similar products offer. That's reassuring.
Ordering was seamless, packaging sturdy and protective and delivery was prompt.
My product is not something I will use daily or even weekly, it's more of a stand-by, just in case the SHTF.
I feel confident, by following the product guidelines, my Jackery will not let me down and will serve me well if/when needed.

Customer service was the best and shipping was instant I cannot had a better experience these guys got it down right!!! Thank you jackery and team.

Initially the support as I was learning the system, it's response to AZ heat in the summer, which is exceptional. The app is excellent and informative such that I have confidence that the system is functioning optimally during periods when I am away from home. Our electric bill is averaging a minimum of $40 less per billing period, down from an average of $212 per month on a budget billing plan to $119 per month as of September 2026 (one full year of use). The Jackery system did what we intended which was to support out 2025 Thanksgiving dinner by keeping our lights on while the rest of the neighborhood went dark.

We very much appreciate our purchase and installation of the Jackery Whole Home Battery Backup system.

Prior to purchasing my power station I had questions, so I contacted customer service. Each time I called I got an automated message that they could not take my call. I found this frustrating and thought their customer service was lacking. However, I finally realized that I could leave a message and they would call me back. I was pleasantly surprised that I got a call back within a few minutes and the rep was exceptionally helpful and friendly. I ended up buying one of their power stations and again was very pleased with the packaging and instructions that came with it. I only made this purchase for the times when we experience a power outage and hope I don't need it. But it is comforting to know I have it if needed.

Jackery is an amazing brand with fantastic customer service. We used the battery on a camping trip and it provided power to our things for over two days! Definitely worth it!

We were replied to in a prompt and courteous way. The appropriate materials were sent out right away with a follow-up message to inquire whether we had received them.

I purchased the Explorer 5000 plus. I was a skeptical because of a previous experience with shipping a really big, heavy item. But my unit was delivered quickly and arrived safely without any damage. Unboxing was very simple. I charged it up in 2.6 hrs. I have not tried to use it yet. But I have complete faith that it will perform as expected should we lose power.

I received a "label has been created" message for about a week, I spoke to a rep at Jackery concerning why it had not been shipped and she was to find out the status and get back to me but never did. Anyway I did receive my unit a few days later and charged it to 100%. Happy to report that this past weekend we lost power for about 5 hours and my Jackery 2000v2 powered my large side-by-side and several lights easily. Very happy with my purchase and plan to buy a slightly larger unit in near future.

Absolutely appalling customer service. Ordered a bundle deal with explorer 1000 plus, extra battery & carry case. The carry case didn’t arrive - only the damaged box it had been in. Customer services have accused me of lying & been very aggressive in their responses. To the point I now want to return the whole package ( still within my 30 days) and have nothing to do with them ever again. The stress they have caused me is totally unacceptable.

Everything is excellent either way you guys

I chose Jackery back up power system after SCE cut off power for more than 36 hours when Southern California occurred wildfire in January 2025. I had purchased 1 300 watts, 2 1000 watts, and 2 5000 watts battery, one Smart Transfer Switch with 2 500 watts solar panels. I found 500 watts solar produced only 55 watts power, so I plugged the cable from the other end and got 280 watts power, then I found the Anderson connectors between 2 panels had been stuck because of high temperature weather. I called Jackery for the problem and got a replacement panel in a week. I am happy about Jackery customer service, and I trust Jackery products quality.

Had an issue with part of my system, the team at Jackery responded quickly, went over and above to make it right, very impressed.

Great customer service.

Excelent service Resolve in few days.

Fast shipping.although I haven’t used my new purchase yet I am confident it will perform as advertised! I am awaiting a electrician to install a transfer switch before I even unpack my Jackery!