Adanola Reviews 

A button fell of my new top after one wash. I was worried this was going to be a nightmare to get resolved. Along came Faye on a Sunday after I submitted a ticket very easily through the AI chat. She was very fast in dealing with the situation and after sending some pictures she issued a full refund and a 15% off code for my next purchase. I was absolutely delighted! Excellent customer service. Thank you.

This is ridiculous, the website is offering 25% off. But when I purchased it was automatically applied the code for 15 %off only!!!!! And the agents told me can’t refund the difference.

Amazing customer service from Will! He went above and beyond!

I’ve been getting the majority of my gym wear from Adanola for a couple of years now and will always recommend it for quality, wear and how is washes. Recently I dealt with their customer service team. I contacted them over the logo coming off a pair of leggings. This pair I had had for over six months mind and it’s the first pair I’ve had this happen to. I spoke to someone called Eve who replied to me very quickly. The issue was sorted immediately and I was really impressed with how easy and personable it was. So much so I’ve written this. Really happy to keep shopping with them!

Still waiting on my order and no help from customer service and tracking is unavailable

Great customer service, came back to be straight away and honoured my 15% discount on first order when I had to cancel and amend it.

Disappointing. Product quality has fallen in their leggings. Very sneaky refund process when using a gift card and topping up payment by card. When returning part of an order, they retained the additional funds paid by card and instead refunded the gift card, so essentially I ended up paying more for the item I kept despite having a gift card to use. No help from customer service. Poor from a big company

I received my order and wasn’t happy with the Adanola print , I emailed customer services and I have to say I was emailed within the hour about my order and a refund was sent the very next day .
Thank you Issac for your excellent customer services .

faye was really helful and amazing fast replies

I was so worried about being a bigger girlie and these clothes. However, I was very pleasantly surprised. I have sweatshirts and knitwear but never leggings. They incredibly soft and feel amazing. They fit incredibly well. I can’t wait to wear them. I’m obsessed by the rugby shirt!

Isaac helped deal with my order..
now awaiting for my items to come to let you know what there like 💕

Customer service was great. Will was great, answered my email quickly and gave me a satisfactory resolution on a faulty item without the need for any back and forth. Thanks Will, and Adanola!!

I’ve shopped with Adanola for over 4 years now and the quality of the products are excellent and are very durable.

Their customer service team is also one of the best that I have dealt with. Will was very efficient with helping me with my order and offered above exceptional customer service. Thank you again Will!

Had a great experience regarding my return, Will was extremely attentive and very supportive

I had an issue with a missing parcel and Adanola’s customer service team were really helpful throughout. They responded quickly, kept me updated and resolved the issue by arranging a refund. Really appreciated how straightforward and helpful the process was. Thank you! X

I absolutely love their clothes and have been a repeat customer for a while now. I find myself coming back and rebuying because the quality is consistently great, the clothes are reliable, and they genuinely last. Everything I’ve purchased has felt well made and worth the money, which is why I’m always happy to shop with them again.

Really impressed with the customer service. I had a query quite late at night and was pleasantly surprised by how quickly I received a response. The person I dealt with was incredibly understanding, helpful and patient, and genuinely took the time to listen and help resolve my issue.

It’s refreshing to receive such a high level of customer service, especially outside of normal hours. I really appreciate the quick response and the understanding shown throughout. Excellent service — highly recommended!

Bought as a gift. Good quality hoodie and the colour is great. Sizing is generous, which is good as I wondered if I should have ordered a XS instead. Quick delivery. Overall very happy.

You have changed the ultimate leggings to a cheap, shiny , almost see through unflattering material what have you done ?!

If you compare to the many pairs I have still going strong from years ago wow what a horrible comparison I feel you will loose a lot of loyal customers as you can purchase so many better quality else where even Amazon !

I'm so disappointed

Rebecca was great and really helpful in getting my issue sorted , very fast replies and super helpful which is rare for a clothing company so thanks so much !

I contacted customer support over a birthday voucher code. The service and response from Grace was excellent. They received my message and contacted me very quickly to work on a resolution. Grace kept me informed throughout and managed to fix the issue within 30 minutes.