AYBL Reviews 

21,936
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,348 reviews, reviewers had a great experience with this company. Customers frequently highlight the support team for being exceptionally helpful, polite, and quick to resolve missing items or handle replacements seamlessly. Many people also love the comfortable activewear, noting that the clothing looks stylish and features great stretch and soft texture. Some reviewers were not happy with inconsistent sizing, explaining that certain items feel too tight or loose while others suffer from quality flaws like faulty seams. However, some customers also noted experiencing unexpected delivery delays with their parcels or encountering mixed information from support agents when tracking missing packages.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praise the... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are friendly, quick,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as customer feedback is deeply divided. Some... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting their helpfulness, availability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do really appreciate the customer help they provided. Ordered a bunch of clothing, one short got a hole in it after wearing it once. Got a quick reply on my email and got send a replacement. Alway... See more

Rated 4 out of 5 stars

Unfortunately I had to return a few items as they did not fit. Initially they did not refund me for a pair of leggings, therefore I contacted customer services and someone got back in touch within 24... See more

Rated 4 out of 5 stars

I have purchased a few items from Abyl recently: gym shorts, gym top, joggers. When the latest joggers arrived I noticed the inside leg seam had missed fabric and so there was a hole. I contacted Abyl... See more

Rated 5 out of 5 stars

Unfortunately, my new shorts ripped the first time I wore them. However, the customer service was excellent! I received a response within 24 hours and was offered a free replacement without any hassle... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Activewear shop
  2. Clothing Shop

Information provided by various external sources

#BeAYBL


Contact info

4.0

Great

TrustScore 4 out of 5

22k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(21,936)

4,023 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible fit

Terrible fit, lose in lower leg try to pull them up over hips doesnt hold rolls back down within movement, terrible material, scrunch bum doesnt scrunch because you need to try and hoist them up to stay on there's no scrunch if you wear them at hips there's nothing holding body in shape they just look awful on . Worst experience ever with active wear will never waste my money again 😒

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Returns

I have ordered from Abyl numerous times and have always been impressed by the speedy delivery and also very efficient returns system.
How ever , on one occasion my return didn’t get processed and I didn’t get my refund so I got in touch via email from the contact area on site and Krystelle helped by finding my return and got the refund processed swiftly and was lovely.
A happy again customer 😊

4 August 2026
Unprompted review
Rated 2 out of 5 stars

I’m really disappointed with how AYBL…

I’m really disappointed with how AYBL handled a recurring quality issue.

I have experienced the exact same problem with two separate pairs of AYBL leggings: the bum seam ripping. The first pair, my black leggings, ripped around a year ago, and more recently my pink pair developed the exact same issue. Neither pair ripped while I was putting them on, and I have followed the care instructions provided with the leggings. The pink pair actually ripped while I was simply bending down to put my socks on.

What makes this particularly frustrating is that I own multiple pairs of AYBL shorts with similar bum-seam detailing and have never experienced this issue with any of them. It has specifically happened with the leggings, and now it has happened twice.

I contacted customer service hoping they would at least investigate whether this could be a recurring quality or construction issue. Instead, I was repeatedly told that the items were outside the 60-day period and therefore could not be replaced. I explained in detail why I did not believe this should simply be dismissed as normal wear and tear, including the fact that the exact same issue occurred on two separate products, but the response remained the same.

The final resolution offered was a 20% discount on my next order. Considering I had just contacted them about a durability issue with their product, I found it disappointing to be offered a discount that essentially requires me to spend more money with the brand rather than having the issue properly addressed.

I genuinely love AYBL leggings and would have much preferred to have this resolved positively. I wasn't asking for a refund for every pair I've ever purchased, I was asking them to acknowledge that two separate leggings failing in exactly the same place may indicate something beyond ordinary wear and tear.

Unfortunately, the way this was handled has really affected my confidence in the quality and durability of the leggings, as well as in AYBL's customer service.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Fab wear

Fab wear! Always comfy and well fitting. The support team are great, quick replies, polite, and helpful. Thank you

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Andreea, Lucy and Arya helped me very well. I received two wrong sizes and the correct sizes were resent free of charge. I didn't have to return the wrong sizes.

Thank you guys!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for a quick response.

I returned an item due to being too small, the return process was easy however had no correspondence rhstthe item had been received.
I emailed customer services for an update and Alysia responded very quickly and ensured I receive my refund back immediately.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this brand

I absolutely love this brand! I initially bought several pieces because my daughter wanted to try them for our gym sessions, but I quickly fell in love with them too!
The quality, comfort, and colors are exceptional. I own several activewear brands, but this one is by far my favorite, I find myself choosing these pieces over all my others!
I’ve only returned one pair of leggings, and Page M provided amazing, polite, and efficient customer service. I’ll definitely be shopping the new collection!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Tear

Bought 2 sets, 1 legging had a tear after wearing it the first time. Sent an email and they replaced it. Good costumer service

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support!

I was sent shorts in the wrong color by mistake. I checked their website return policy and it was very easy to follow. I emailed support with photos, and they replied the same day! They sent me a replacement free of charge the next day, I couldn’t be happier!! :) Thank you Alexis & Yuliia!!

2 September 2026
Unprompted review
Rated 4 out of 5 stars

Great collections, excellent customer service

I absolutely love AYBL and some of my favourite workout sets are from the brand. When I had an issue with a pair of leggings, their customer service was excellent. They responded quickly, handled everything professionally and sent out a replacement straight away.

Really happy with how they resolved the issue and with the overall service. I’ll definitely keep shopping.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

So Helpful and Patient

I had an issue with my delivery, and I want to give a big thank you to Paige M, Paul, Elysia, Beattris, and Yuliia. They were all so patient and helpful throughout the whole process and were able to help me resolve the issue. I really appreciate their kindness and assistance. I’m very happy with how everything was handled! 😊

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Elysia helped me out so much when I…

Elysia helped me out so much when I needed a replacement for my shorts that got a rip in the seam. I loved how prompt they were, they got back to me and sent out a free replacement in less than 12 hours. Will definitely purchase from them again!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I only contacted AYBL yesterday regarding my issue, and today my replacement order is already on its way. Everything was handled incredibly quickly and smoothly, far beyond my expectations.

A special thank you to Elysia and Krystelle for being so helpful, kind and efficient throughout the whole process. I really appreciate how quickly everything was resolved.

Definitely one of the best customer service experiences I’ve had. Thank you so much! 😊

3 September 2026
Unprompted review

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