Oner Active UK Ltd Reviews 

Very happy with the customer service and the prompt replies. Always so helpful and friendly

Two pairs of my leggings ripped after only one wear and wash, which was disappointing. However, Oner Active’s customer service was helpful and refunded me after reviewing the issue. I really appreciate how they handled it!

Appalling service.

I have honestly never received such poor service, from a well renowned company; which is a huge shame given how lovely their items are.
Placed an order which went missing, took a month to be offered a refund. Placed a repeat order after they offered no compensation for my time or disappointment, which I was assured would be dispatched to me immediately after contacting them twice with about no dispatch after 9 days, to be told that they’d cancelled my order as they’d fulfilled orders to other people, and no long had my item in stock.

Excuse after excuse, where all they care about is pleasing influencers.

Will never order from here again.

I had a package that FedEx said was delivered but I never received it. Oner helped file the unreceived package case with FedEx, which took a little long (12-ish days). When FedEx said they weren’t responsible for the package not actually being delivered successfully, Oner ended up refunding me the cost of the lost items. Theodore was the agent who assisted me and was very helpful. I appreciated that they were able to do a refund!

Really great customer service! They handled my issue in a couple of hours.

I had quality issue with one of the purchased items, contacted the Customer Experience Team and they responded within an hour, the issue has been solved quickly and actually had a really good customer experience. 😊 I will keep buying their goods!

Perfect fit, good material and true to size. Support is available and very helpful

I ordered more than $500 dollars worth of clothing. One of the leggings was a bit ripped from the side, they fully refunded me back. The only feedback I would give is to give a free shipping coupon code or a discount because they refunded me back but I think shipping is only free if it’s 100 or more I believe and since I tried to just order the leggings again it was charging me a shipping fee because it was below the amount for free shipping

In just one email, I love how quickly Lily swooped in and solved my issue. There was no back and forth, having to explaining everything over and over again.
Part of the problem was a fault on behalf of Oner which she identified & resolved and the other part of the problem was on my side which she kindly highlighted. At times, us customers to do get it wrong but she was lovely about and there was no passive aggressiveness in her tone. I really appreciated that because we are all just human after all. Thank you Lily for being such a babe x

So disappointed with this brand.
I really wanted to love it but the clothes aren’t designed for 35+
Returning anything is a nightmare too

High quality products and top notch customer service

Very great customer service and amazing activewear!

Excellent customer service and responsiveness. The quality of the products are fantastic and their customer service team stands by that with how they handle customer concerns. Polly was an excellent support agent!

En nog steeds loopt deze zaak. Nu willen ze mijn geld helemaal niet meer teruggeven maar willen ze mij een tegoedbon geven terwijl ik daar NOOIT meer ga bestellen. Ik ben nog nooit in aanraking gekomen met een bedrijf wat zijn klanten zo ongekend schofterig behandelt. Ze bestelen je letterlijk. Bestel hier nooit!

Na reactie: So now you dare to say I did not answer you? Stop lying! I have all my emails! You are the one who has not been responding for 4 weeks straight!!!! You did receive a respons but you just choose to ignore everything!
The appropriate compensation is 41 euro. And much more for experiencing this appalling way of being treated. This has been going on for 6 weeks total! You are stealing my money. And then acting like you are doing me a favor! Unbelieveable! You block me on instagram because other people can see how awful you treat your customers and now you start lying under the review. How low can you go..

The soft motion collection quality is horrible!! I have the light pink flares and matching tank. It’s been a little over 6 months since I got them and they’re pilling so bad and already look so dirty they stain so easily! I literally feel like I can’t wear them anywhere. I take care of all my clothes, wash on cold gentle and air dry. I’ve never seen such poor quality before, and for the price point it’s at it feels like such a scam. And the flares were so long I had to get them hemmed. I’ve also had multiple items show up damaged upon delivery. I have a few other oner pieces that feel like better quality but we’ll see how they hold up. It might just be the soft motion collection idk

I been buying oner since the beginning . I just love this brand so much . I don’t wear anything except Oner . The quality is so nice , they are comfortable and great customer service. There is nothing like Oner . The best of best

I had a great experience with customer service. They very understanding, and helpful throughout the process. They listened to my concerns, handled the issue promptly, and made sure the matter was resolved.

Customer service at Oner active is top tier! I had shipping issues that caused my packages to come in damaged and as a result items from my order were missing. I was super upset about it but as soon as I reached out to customer service they turned it around and provided exceptional service! They helped resolve it within a day showing they truly care about their customers. It’s companies like this that make you feel safe ordering from them because you know they will have your back when things don’t go as planned. Thank you so much for always making things right!

I made my first Oner order last week and had an issue with one of the items that arrived. Polly from the customer experience team handled it amazingly and I’m really pleased with the quality of the items etc. I have already made a second order. Would definitely recommend this brand and thank you Polly for your help!