Oner Active UK Ltd Reviews 

Poor poor customer service.

I ordered 2 sets, waited 2 weeks for delivery and day of delivery I was told trousers and shorts were not in stock.

Upon opening my order, there was no shorts, no trosuers and only 1 bra received. So essentially recieved 1/4 items ordered and now struggling to get a refund for the bra that did not arrive.

Nightmare getting through to customer service, and when I did ticket was not being correctly read and I was just recieving a generic email response.

Awful delivery been waiting 3 weeks and they cancelled one of my items in my orders 2 weeks after ordering. Awful customer service don’t expect any help!

This has been one of the worst experiences I have ever had with a company. It took 2 weeks for my shipment to be sent out, and I think they only sent it when they did because I emailed and asked about my order. Since they had taken so long, one of the items I purchased was out of stock. I was not informed of this and just woke up to an email about a refund. I thought oh maybe they are trying to compensate for how long they had taken to ship since I had not received any information from the company about my order. I have been dealing with customer service for over a week now and have gotten nowhere. I will not be purchasing from this company again. Their customer service is an absolute joke and I am beyond upset with this company. I just want to send my clothes back and get a full refund.

Bought a couple of items from the sale, they arrived over a week ago. However I was missing one item which was the softmotion flares. Which went out of stock so this is probably why they are missing. I never got contacted about why I won’t recieve them or have a refund. I’ve emailed and insta dm about it and have had no contact.

Took over a month to ship my order (2 items) then received a refund for one of the items with no explanation as to why which was very disappointing. I would not have ordered the item that is being shipped without the other so it feels like a waste of money now. Poor customer service and systems not able to cope with demand of summer sale which should be considered before launching the sale. Wouldn't buy from here again.

Recently placed an order for three items and loved it when they arrived. Wore the co ord for one day and washed on a cold wash as instructed and found it piled straight away. Emailed the team through the ticket service and Rowan was so efficient and helpful and gave me a really positive outcome

Oner customer service team responded to my inquiry immediately and professionally! They helped me with everything I needed and would recommend this brand 10/10 times!

Customer service was easy and smoothe when I received an item that was defective (first issue I've had since Oner launched in 2020). Love the clothes, they are tried and true! Love the culture and sense of community.

I’ve been a huge fan of Oner Active for a long time and love their products, so I was really sad when my recent set developed bobbles after just one wash.

However, customer service reacted really quickly and professionally. They acknowledged the issue and issued a refund straight away, which I really appreciate.

Even though I was disappointed with this specific item, I’m very happy with how smoothly this was handled.

Still love the brand and will definitely keep buying, because the rest of my OA wardrobe is great.

I'll start by saying I'm normally obsessed with this brand - I recommend it to everyone and have never had an issue before. But this experience has genuinely tested my patience.

I placed an order over two weeks ago and have had zero communication about dispatch or delivery. Over £400 was taken from my account straight away, and I'm now facing a credit card payment for items I haven't even received, let alone tried on to check sizing.

As a Gold member, I was under the impression this tier was supposed to come with priority service - but I have friends on lower membership levels who've already received their orders. Meanwhile, your socials are already teasing the next launch, which feels like a real slap in the face when existing orders haven't even arrived.

I understand sales create high demand, and delays happen, but this level of demand is entirely predictable every year. Taking payment upfront and then leaving customers in the dark for weeks isn't good enough.

I'd really love to be able to go back to being a loyal, happy customer - but right now I just want my order, or at least an honest, realistic delivery date.

I have ordered from Oner multiple times and think it is a very well made product. I have loved every piece and they have held up very well after many washes and wears so far. On my recent order, I received a pair of leggings in the wrong color. I heard back from customer service within an hour and they handled the issue right away. I was able to submit my complaint through a chatbot, which made things super easy. And also received a response from a real person - which is always comforting! Overall I am extremely impressed with this brand, their products, and the support team and I will be ordering again!

I ordered two items in the sale. The soft motion flares in pink and the effortless flare leggings. The pink are completely see through even with nude underwear. The blue flares are completely unflattering. I went to return both items and I need to pay for returns and I need to drop off at a fedex. There are only two fedex location in Ireland, both 4 hours one from my house. Never again will I order from here. Tala’s quality and customer service are ten times better and the quality is unmatched without much different in the price

this brand is charging Lululemon prices for Shein quality. the fit is terrible as well and is made for a very specific body type and does not flatter anything outside of that.

Excellent customer service. I reported an issue with a with item, and the team responded quickly and handled everything professionally. While it's disappointing that the was an issue with my item, the customer service was great and the issue was resolved very promptly. Thank you!

Ordered from Oner during the sale, great and fast delivery no problems. Happy with my order, the colours and the pieces I chose (based on recommendations & most liked). Wore the piece one time with a top and experienced quite a lot of piling on the material after very little use, reached out to the team and they had resolved and rectified my complaints very quickly and efficiently.

Really quick reply from the customer support team and they were really helpful, particularly Freddie.

I ordered 3 pieces from Oner during their summer sale. To be clear this is not a sale for last season items this is a sale for regular items. I was so excited as they came highly recommended by a friend and followed the company's sizing recommendation based on my weight and height.

When my shorts arrived, they were incredibly small and the edges of the fabric around the waist rolled down creating rolls I do not have. Not flattering, wrong size.

I reached out to the oner team to try to exchange the shorts for a size up and they told me this wasn't possible. Their solution was for me to spend $20 on returning them, then repurchase the shorts at the REGULAR price in a different size! So you are telling me I have to spend $75 + the cost of return $20 for a new pair of shorts I ordered based on your size recommendation when my original purchase was $50!?! Make it make sense!

Terrible customer service I honestly feel scammed. Never ordering from them again and super upset about it as I was exicted to support a female owned company.

Slow delivery, when it did arrive wasn’t impressed with my order in terms of sizing and quality. Tried to initiate a return but it requires you to have a printer to be able to do so, probably to put people off.

Soft motion bobbling after one wear (just around the house).

I had a great experience with the Oner Active Customer Experience Team. They helped me resolve the return of a damaged product quickly and made the whole process completely hassle-free.

I especially appreciated their incredibly fast responses and their kind, friendly communication throughout. They were professional, understanding, and genuinely cared about finding a solution, which made the experience stress-free from start to finish.

Excellent customer service like this really stands out. Thank you to the team for your support—I highly recommend Oner Active!

I have been a fan of Oneractive since it's early years. I truly appreciate the quality of their pieces and honestly have never looked back, nor do I trust another brand. I have been pleased with their quality and outstanding Customer Service throughout the years. Please never change.