Aviva Reviews 

After making a claim for lost two items of jewellery they have confirmed they will only compensate as one item. They have used Goldsm jewellery who have been absolutely horrendous. Items were purchased 18 years in between and Goldsmith have said that they were purchased together absolutely a joke.
You can't buy these items together when asked for proof they said it would be from their own supplier and not available anywhere else. They would be getting them made ?????
They wanted me to pay over £3000 to get the items from them. If you have an e card for goldsmith you get more money than if they give a cash settlement.
I will certainly not give Goldsm a penny, and will certainly not renew a policy with Aviva.
Waiting for a follow up call with senior management.
Avoid this insurance company
I wish I did and certainly will im the future

Very easy to navigate renewal page. Pleased with everything.

It was easy to complete the required information you are guided through step by step,and for a computer dinosaur like me this was a great help.i am amazed how easy it was,and I am happy to have another year of happy motoring,thank you.

A company that is excellent and which I have used a few times over the years and I have not had any problems with.

I have returned to Aviva for my Building and Contents Insurance because the offer was competitive on comparison websites.

Brilliant, thank you 😊

If you have Home Insurance and select additional Home Emergency Cover, BEWARE that you may not be covered in your hour of need when you have a leaking tap! You're probably better off saving your money and buying Home Emergency cover separately with another company! AVIVA use Homeserve for Home Emergency, who rightly stated that leaking taps are in fact not covered as per the AVIVA policy. Something that may not be realised until a problem occurs! Yet Homeserve, sell Home Emergency Cover separately, and a lot cheaper, especially for the first year, although they impose a £60 Excess per claim, and do cover leaking taps....So, in my opinion something is very wrong here! and Home Emergency cover through Aviva is not worth the money, and have too many exclusions, more than inclusions in my opinion, and can't really be trusted if theres a major catastrophe. Furthermore, AVIVA refer you to Homeserve for complaints, despite the premium being paid to AVIVA, this sounds wrong as well? As going by the Consumer Rights Act 2015, my contract is with AVIVA not Homeserve!

Clear and straightforward with plenty of options

No unpleasant surprise price rise. Very easy renewal process.

I DON’T HOW MANY AI BOTS I DEAL WITH AN TO RESOLVE A MAJOR ISSUE, GET A BLOODY HUMAN DEALING WITH IT NOW !!!!

What is this going to take ????

DEAL IT THIS NOW !!!!!!!!

TRIED ESCALATING TEAM - WORTHLESS
TRIED COMPLAINTS TEAM - TOTALLY INEPT

Absolutely amazing CS from both the advisors I spoke to. Extremely patient and professional

Online portal easy to use.

Really straight forward, and a reasonable price.

Straight forward access to website with easily understood requests and answering prompts. No problem setting up the insurance.

Current customer of an Aviva Zero car insurance plan. I've had constant issues with Aviva not taking direct debits payments from me which thankfully is now resolved but I've made around 3 separate complaints on the issue during the time... It however took 4 months to resolve! I had to ring up every 15th of the month to make a manual payment to make sure I was covered and stayed up to date even though I confirmed the direct debit option. I believe it was October I was told I won't need to ring up next month as it will be resolved by then... roll on the next month and I get an email saying my plan has been cancelled due to non-payment. I couldn't get to work so had to book last minute holiday to call up and resolve the issue and make yet another manual payment and raise another complaint. So now I'm out of pocket and using holiday because of their lack of prioritising their tickets and frankly awful system and customer service. Absolute joke. I've had no compensation for the time I've spent on the phone as well as my own holiday used to chase them.

Easy to use website and great service and cover

Very easy transaction through Confused.com and I’ve saved £200 from my current insurance cover. Very pleased.