Lovely jeans, adjustable waist, soft material. It took quite a long time to receive them but it was Christmas time so understandable. I have ordered another style already, so let's see how long it wil... See more
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The product was exactly what it was supposed to be, but delivery didn't go quite as smoothly, as I never received any pin code for picking up the parcel. I had to contact courier client support to ge... See more
Online store is easy to navigate. All the products have detailed description so it's easy to choose from the variety. Good quality and pleasant design of the kids' clothes. Fast delivery is also a big... See more
Super soft stretchy organic pajamas for my sensory sensitive child. The only ones she will wear right now, light loose and super soft. I have both pairs of short pajamas and would buy more!
Company details
About NAME IT Online Shop
Written by the company
We create fun, affordable fashion for children, always with an eye on the ticks from the grown-up world of fashion. We are up-to-date with current fashion trends, which we translate into NAME IT through innovative design and product development, always keeping comfort, safety and quality in mind. NAME IT is the go-to fashion brand for curious and active kids. Guided by the desire to merge fashion trends with the inspiration offered by children aged 0 to 12, NAME IT is the brand for fun-loving children who want to let fashion be part of their play.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.nameit.com
4.5
Excellent
15k reviews
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Ordered about 2 weeks ago - No customer service.
Ordered about 2 weeks ago.
I am supposed to receive my order "2 days ago".
No human chat, no phone number, only an "online form that can be responded between 5-7 working days".
But for getting my money, there is no delays :)
20 August 2026
Unprompted review
Reply from NAME IT Online Shop
Hello,
Thank you for your feedback.
We’re sorry to hear that your order has been delayed and that you have found it difficult to get in touch with our customer service team. We understand how frustrating it is to be waiting for an order without being able to get a quick update.
Our customer service team is aware of your case, and one of our colleagues will review the matter and be in touch with you shortly to assist you further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Couldn’t fulfil the order due- no refund issued
I’ve placed an order on the 7th of August. A week later I’ve received an email from Name IT that they are unable to fulfil the order due to operational delivery issues. No estimated delivery date was given.
I decided to cancel the order.
12 days have passed and refund is still not issued.
I tried to contact customer service with no luck. 24/7 live help line is operated by Virtual Assistant. Real human is available only on certain days. Virtual Assistant first advised real human is available on Tuesday. When I contacted on Tuesday I was advised it’s on Wednesday. And when I contacted on Wednesday I was advised it’s on Monday!!! So, so far it’s been impossible to speak to a human.
I’ve also submitted an email request- no reply.
26 August 2026
Unprompted review
Reply from NAME IT Online Shop
Hi,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Name it
Customer Service
Very disappointing experience
Very disappointing experience. My order was supposed to be HOME DELIVERY, as is clearly stated on my email confirmation, yet it was sent to a pickup point instead. I was told it could not be delivered and the parcel had been returned.
I am now being charged a return fee for something that was not my mistake. Why is this so difficult to understand when my order confirmation clearly states home delivery?
I expect the return fee to be removed and would appreciate this being resolved promptly.
Order no. 95132120033
10 August 2026
Unprompted review
Delayed shippment
Placed an order 10 days ago and the status hasn't changed. It still hasn't been shipped. No info on the estimated shipping date. The chatbot is useless, just repeating 'as soon as possible' over and over.
18 August 2026
Unprompted review
Reply from NAME IT Online Shop
Thank you for taking the time to share your feedback.
We’re very sorry that you have been waiting for your order without receiving a clear update on when it will be shipped. We completely understand how frustrating this is, especially when the order status has remained unchanged for 10 days.
We are currently experiencing operational issues at one of our external logistics partners, which are unfortunately causing significant delays in processing and dispatching orders. Our logistics partner is working to restore normal operations as quickly as possible.
At the moment, we are unfortunately unable to provide a confirmed shipping date. We understand that repeatedly being told “as soon as possible” is not the clear answer you were hoping for, and we sincerely apologise for the uncertainty and frustration this has caused.
As soon as your order has been processed and shipped, you will receive a shipping confirmation with further delivery information.
We sincerely apologise for the delay and inconvenience.
Kind regards,
Customer Operations
Misleading delivery time and poor customer service
We purchased a pair of sunglasses and it stated clearly that they would be delivered within four working days. A week later after purchasing the item, there were no sign of any progress on the order. We have now reached 10 days, and still no sign of the purchase progress with regards to the delivery process. In the meantime, days after making the order the company changed the goal post and said deliveries will take longer than usual. It's unacceptable to treat customers in this way where items are not being delivered, and no indication of a new delivery time, just a 'currently experiencing …' message leaving customers in limbo.
6 August 2026
Unprompted review
Reply from NAME IT Online Shop
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand your frustration, especially as you placed your order based on the delivery timeframe displayed at the time of purchase.
Unfortunately, some orders are currently experiencing significant delays due to operational issues at one of our external logistics partners. We understand that receiving an update about longer delivery times only after placing your order is disappointing, and we sincerely apologise for the uncertainty this has caused.
Our logistics partner is working to restore normal operations as quickly as possible. Your order will be processed and shipped as soon as they are able to do so, and you will receive a shipping confirmation once it is on its way.
We also understand how frustrating it is that we are currently unable to provide a specific new delivery date. If you no longer wish to wait, you can contact our Customer Service team to request cancellation of your order.
We sincerely apologise for the delay and inconvenience caused.
Kind regards,
Customer Operations
I returned my order 4 weeks ago and i…
I returned my order 4 weeks ago and i still haven't had a refund or an email to
let me know that it is being processed! online chat it not helpful at all.
17 July 2026
Unprompted review
Reply from NAME IT Online Shop
Dear Rheanne,
Thank you for taking the time to leave a review.
Sorry to hear vthat you are still waiting on your refund! I have looked into the case and requested the refund for you! You will soon get a confirmation from us.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Delivery was FAST
Delivery was FAST, my package arrived 3 days earlier. Quality is good as always!
3 August 2026
Best Quality Clothing Brand
I've had a great experience with the NAME IT brand. Their clothing offers an excellent combination of quality, comfort, and modern design. The fabrics are soft, durable, and comfortable for everyday wear, while the attention to detail and fit make each item stand out.
I especially appreciate how NAME IT creates stylish collections that are both practical and trendy. The prints, colors, and overall design aesthetic are always fresh and appealing. Overall, NAME IT is a reliable brand that consistently delivers high-quality products with great value, and I would definitely recommend it to anyone looking for fashionable and comfortable clothing.
2 August 2026
Unprompted review
Reply from NAME IT Online Shop
Dear Stanka,
Thank you for taking the time to leave a review.
Sorry to hear that the quality was not as expected! We offer a 100 day return period, so please feel free to return the items to us if you are not satisfied.
I have forwarded the feedback to the relevant department so they can have a look.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Perfect
Good quality for good price on time delivery and option to return if you don't like something
25 July 2026
Easy to order Delivered on time and…
Easy to order Delivered on time and seems to be good quality
21 July 2026
Very good quality clothes
Very good quality clothes. The delivery process was always smooth.
20 July 2026
Great quality
Great quality, accurate sizing and quick delivery. Very happy with my purchases.
19 July 2026
Good quality t-shirt
11 July 2026
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